Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
Fun new design for quiet environments
on February 23, 2024
Posted by: Em
Gender:Female
Length of ownership:1 month
These earcuffs are great for office-type use. They have good sound quality in quiet environments and are great if you want to listen to something and also be able to hear people around you. For this reason, they aren't great in very loud environments and some sound bleeds out if you're listening at full volume (don't do that). Just consider how you intend to use them since they don't block out all sound. I just sometimes need something to block sound so I don't get overstimulated. They are comfortable for a good while, but probably not like an entire workday without breaks.
The immersive audio feature is cool, but I'm not sure when I would use that either. If you are into trying new things and features these could be for you! I do like them throughout the work day when people come up to chat every once and a while and I don't have to remove them from my ears. And they look like a cool ear cuff accessory.
Written by a customer while visiting bose.com
Customer Rating
5
The Space Age Has Really Arrived!
on February 24, 2024
Posted by: S
Gender:Female
Length of ownership:1 month
Wow! 5 star-worth for the unique space age design alone! In fact, that's my nickname for these Bose buds: "Space Age!" The design is truly unique in a world of mainstream earbud styling. While stunning to look at, almost akin to jewelry, it took me a minute to figure out how to wear them! I had to watch tutorials, which Bose helpfully provides. I kept trying to stick them IN my ear canal rather than ON my ear like an ear cuff. I thought they would fall out, but they didn't. In fact, the way they wrap felt as secure if not more secure than the in-ear buds. Important caveat: these are not noise cancelling like quiet comfort and other Bose buds. I always use my Bose noise cancelling buds for traveling. I cannot fly without them! These will not replace those. While they aren't noise cancelling, they do a solid job of immersing the listener in the audio. For reference, they are nowhere near as transparent as the "Aware" mode on the Bose noise cancelling--much more opaque than that setting. In terms of safety, these cannot be more highly recommended. It's just not safe to be completely oblivious to surroundings while walking in traffic or in crowded places. These allow awareness while providing truly amazing Bose immersive sound. The modes are interesting--the still and motion are too cool. The audio stays centered even when moving your head back and forth in "Still" and "Motion" throws the sound out in front! The immersive mode does take some getting used to, but the option for regular (Bose regular, that is) stereo sound is always an option. Overall, for me, other than on an airplane, I will be turning to these beautiful Space Age buds for my daily activities--walking the dog, exercising, listening to audio books, and watching movies on my computer when hubby is sleeping!
Written by a customer while visiting bose.com
Customer Rating
5
Great Open Ear Earbuds
on February 26, 2024
Posted by: Nola
Gender:Female
Length of ownership:1 month
Why I got these headphones: I work in a lab, occasionally work out and walk outside. I do not like having anything in or completely over my ears for that long
Pros: Great balanced audio in immersion, can be worn without blocking out the world. Very comfortable and can be worn for a while
Cons: Hard to know how to position them right off the bat but once you find a place that works for you, they are great. My optimal position for audio overlapped with an earring I have but thankfully it is healed enough that it can handle the slight pressure.
Great use cases (in my opinion): work tasks, running outside, playing ambient calm sounds for stress, most music
Less great use case: Playing (really) loud music or audio for when you need to block out the world or your own thoughts
Pros: Great balanced audio in immersion, can be worn without blocking out the world. Very comfortable and can be worn for a while
Cons: Hard to know how to position them right off the bat but once you find a place that works for you, they are great. My optimal position for audio overlapped with an earring I have but thankfully it is healed enough that it can handle the slight pressure.
Great use cases (in my opinion): work tasks, running outside, playing ambient calm sounds for stress, most music
Less great use case: Playing (really) loud music or audio for when you need to block out the world or your own thoughts
Response from bose.comBy Jack, Customer Support, February 26, 2024
Hey Nola, We are so glad to hear you are enjoying the great balanced Audio of the Bose Ultra Earbuds!
If you are having a hard time finding the right position, here is a quick guide on how to get the best possible fit https://bose.life/49mw34H.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
If you are having a hard time finding the right position, here is a quick guide on how to get the best possible fit https://bose.life/49mw34H.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Written by a customer while visiting bose.com
Customer Rating
5
The Ultimate Openness Experience!
on February 27, 2024
Posted by: rish2jain
Gender:Male
Length of ownership:1 month
Bose Ultra Open Earbuds are amazing for music lovers like me who want to enjoy rich, immersive sound without blocking out the world (or blocking out their loved ones!). They fit comfortably and securely around your ears (way more comfortable compared to other premium headphones), and have long battery life. These open earbuds are perfect for running, working, or relaxing with your favorite tunes.
Written by a customer while visiting bose.com
Customer Rating
5
Worth it if traditional buds don’t fit
on February 27, 2024
Posted by: Neil2001
Gender:Male
Length of ownership:1 month
I received the Bose open earbuds as a product test and I was pleasantly surprised by how much I enjoyed them. They are unlike any other earbuds I have ever used, as they do not go inside your ear canal, but rather sit on the outer edge of your ear. This means that they do not block out any ambient noise, which is great for situational awareness and safety, especially when I use them at the gym or go for a run. They also do not fall out of my ears, which is a common problem I have with other earbuds.
The sound quality of the Bose open earbuds is amazing, as expected from Bose. They deliver crisp and clear audio, with balanced bass and treble. The battery life is also impressive, as they last for up to 8 hours on a single charge. The Bluetooth connection is stable and reliable, and the controls are easy to use.
The only downside of the Bose open earbuds is that they take some time to get used to. At first, they felt a bit awkward and uncomfortable on my ears, and I was worried that they would slip off. But after a few days of wearing them, I got used to the fit and feel, and they became very comfortable and secure. I also had to adjust the volume and equalizer settings on my phone to get the best sound experience.
Overall, I would highly recommend the Bose open earbuds to anyone who is looking for a unique and innovative way to listen to music, podcasts, or calls. They are perfect for the gym, as they do not interfere with your workout, and they let you hear your surroundings. They are also great for everyday use, as they are lightweight and durable. They are definitely worth a try!
Written by a customer while visiting bose.com
Customer Rating
4
Nice Product
on February 27, 2024
Posted by: Thumtac
Gender:Male
Length of ownership:1 month
Pleased with the quality of the Bose sound from the open ear style. I used them during various lines of work and they were a snug fit, with no trouble of them falling out. I had to get adjusted to the partial noise cancelation as I've always had a pair of Bose QCs. Also the find my buds feature on these would be a plus being I'm always on the go or doing Active work.
Written by a customer while visiting bose.com
Customer Rating
4
Great product with room for improvement
on February 27, 2024
Posted by: caku
Gender:Male
Length of ownership:1 month
Firstly, this is a great product. I don't like most earbuds because they cause discomfort over time, get earwax on them, etc. The way these sit on your ears is creative and comfortable - I never feel any pain or discomfort at all, no matter how long I wear them, and sometimes I even forget that I AM wearing them! And the unique design doesn't compromise the sound quality (which is excellent).
I like the Immersive Audio setting that these come with - it literally makes it sound like your audio is coming from the real world around you. Sometimes at work I have to check that the audio is coming out of the buds and not directly from my phone! When you turn your head to the side, the audio sounds like it is coming from the direction you were just facing. This is a fun and, well, immersive feature.
The battery life is very good and the charge time is short, so even if I'm listening to music or podcasts all day at work, I can usually get through the day on a single charge or, at most, I'll need to put the buds in their charging case for a few minutes.
They are very reliable - I had a few connection issues early on (like only one earbud would be recognized by my phone) but since then they've been great and I have never gotten frustrated with their connectivity, quality, or performance. One thing to note is that the earbuds don't seem to ever turn 'off' unless they are in their charging case.
A few features are either half-baked or missing. For example, I would really like an audio battery indicator, which my previous pair of Bose earbuds had - I could click a button on one earbud and it would say "Battery 90%" or whatever number. The biggest letdown is that these earbuds have customizable "Modes" and "Shortcuts" that sound amazing but both are actually very limited in how you can use them. From what I can tell, Modes are functionally identical to the Immersive Audio options, literally the only way to customize Modes is choosing which Immersive Audio option you want. Why is this two different settings? Shortcuts had a ton of potential - each earbud has a button and you can customize what they do individually! But there only seem to be four options, which are 1. Cycle Modes, 2. Change Immersive Audio (again, these are functionally the same exact thing since all Modes do is choose which Immersive Audio setting you want), 3. Switch Bluetooth Device, and 4. Access Phone's Voice Assistant. It seems like there were really good ideas here that just weren't developed enough to be super useful compared to earbuds without these features.
One other feature that could be improved is the earbuds' audio control. You can change your volume by tapping then holding either earbud's button, but this makes it difficult to know what volume level you're going to get. How long should I hold it to get the desired volume level? I have no idea, even after a few weeks of using these daily. It would be nice to be able to change the volume in individual increments, which would provide much more control and consistency to the user. I often find it more useful to just pull out my phone and adjust the audio level there.
For people like me who have tinnitus and sleep with earbuds listening to ocean or space or rain soundtracks, be aware that these buds aren't great for side sleepers. The audio only comes through when they're in a very particular position in the ear, which is not a problem whatsoever during normal use but can become an issue when your head is laying on a pillow.
Despite my criticisms, like I said at the start this is a great product. Uniquely comfortable, great sound, great battery life, reliable performance, and easy to get used to - if you're having trouble figuring the best way to get them to sit on your ear, just keep trying and give it a few days! I figured out pretty quickly what works best fornme. Overall I'm happy with the product.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic design
on February 27, 2024
Posted by: KUULEILANI
Gender:Female
Length of ownership:1 month
I have been using these for the past few weeks and I can’t rave about them enough . I have AirPods , Bose in ear earphones , shokz headphones and I have to say I love these the best. The sound quality is surperb Bose sound and they are so comfortable that I forget that I have them on . The battery life ibefore I have to recharge is so convenient ! If you are looking for quality sound and comfortably all day use … these check all the boxes. They are my favorite everyday use to commute , work out , and just to ru errands. I LOVE THEM SO MUCH !!
Written by a customer while visiting bose.com