Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
2
Not possible to secure them.
on January 6, 2026
Posted by: redcello
Gender:Female
Length of ownership:1 month
They will NOT stay in my ears. They sound okay but the wrap around won't stay in place no matter how I try to adjust it.
Response from bose.comBy Customer Support, January 7, 2026
Hi there, thank you for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear the sound quality meets your expectations. We’re sorry to learn about the fit issues you’ve experienced, and we completely understand how important comfort and stability are for everyday use.
We’d love to help you get the best fit possible, please check out our troubleshooting steps here: https://bose.life/4jrj9rW Hope this helps!
Klariss - Customer Support
We’d love to help you get the best fit possible, please check out our troubleshooting steps here: https://bose.life/4jrj9rW Hope this helps!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable
on January 7, 2026
Posted by: Dtek
Gender:Female
Length of ownership:1 month
Love them, comfortable, sound is awesome. Easy to use.
Written by a customer while visiting bose.com
Customer Rating
4
Really good
on January 7, 2026
Posted by: Ray
Gender:Female
Length of ownership:1 month
They are amazing once you figure out to download Bose app to phone to then control the volume
Written by a customer while visiting bose.com
Customer Rating
4
Earbuds
on January 8, 2026
Posted by: Mike T
Gender:Male
Length of ownership:1 week
Great sound and comfortable. Somewhat difficult to put on but may be a matter of getting use to them.
Written by a customer while visiting bose.com
Customer Rating
3
Below the mark
on January 10, 2026
Posted by: Sevan11
Gender:Male
Length of ownership:1 month
I purchase these a month ago and I’m disappointed. Great audio and video sound quality. Very poor phone call quality. Not sure how one aspect can be so right and the other can be so wrong. Get it together Bose!
Response from bose.comBy Customer Support, January 10, 2026
Hi Sevan! We appreciate your feedback and understand how important clear call quality is, especially when the audio and video performance meets your expectations.
At Bose, we’re committed to delivering products that provide both exceptional sound and ease of use.
To help address the concern you mentioned, we’ve created a helpful guide that covers steps to improve call performance:
https://bose.life/3Z7T1Je
Please take a moment to review the guide, and if you need any additional assistance, feel free to reach out to us, using this link: https://bose.life/49SSe5s We’re here to review the details and do our best to help.
Gloria - Customer Support
At Bose, we’re committed to delivering products that provide both exceptional sound and ease of use.
To help address the concern you mentioned, we’ve created a helpful guide that covers steps to improve call performance:
https://bose.life/3Z7T1Je
Please take a moment to review the guide, and if you need any additional assistance, feel free to reach out to us, using this link: https://bose.life/49SSe5s We’re here to review the details and do our best to help.
Gloria - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Love and dislike some features.
on January 10, 2026
Posted by: Jasper
Gender:Male
Length of ownership:1 month
Bought two weeks ago and love them but dislike them! Love fit and finish along with how they stay in place so well. Dislike that there not noise cancelation and the volume is hard too hear on phone calls.
Response from bose.comBy Customer Support, January 10, 2026
Hi Jasper, thank you for sharing your honest feedback about the Ultra Open Earbuds. We’re glad to hear you love the fit and how securely they stay in place, that’s exactly what we designed them for!
We understand your concerns about the lack of noise cancellation and lower call volume. The Ultra Open Earbuds are designed for an open-ear listening experience, prioritizing comfort and awareness of your surroundings, so they don’t include noise cancellation like our in-ear models.
For call volume, please check these troubleshooting steps to help optimize clarity:
https://bose.life/4syWmP5
Daisy - Customer Support
We understand your concerns about the lack of noise cancellation and lower call volume. The Ultra Open Earbuds are designed for an open-ear listening experience, prioritizing comfort and awareness of your surroundings, so they don’t include noise cancellation like our in-ear models.
For call volume, please check these troubleshooting steps to help optimize clarity:
https://bose.life/4syWmP5
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great device, worth it.
on January 11, 2026
Posted by: karlBob
Gender:Male
Length of ownership:3 months
Love the sound and the buds stay on the ears no matter what. Not as bassy as the in ear buds, but I won't ruin theses budses. God bless.
Written by a customer while visiting bose.com
Customer Rating
2
Excellent brand but fell short on quality
on January 13, 2026
Posted by: Bakingstar
Gender:Female
Length of ownership:1 month
Took some time to get used to them. Bose is an excellent brand but since ear buds don't fit snuggly in ear like other earbuds, I felt like sound could be better.
Response from bose.comBy Customer Support, January 13, 2026
Thank you for sharing your experience with us. We appreciate your honest feedback about the fit and sound of the earbuds. It can sometimes take a little time to adjust, and we understand that a snug fit is important for the best audio performance. Here is a helpful guide for you to help you with your Ultra Open Earbuds:
Fit: https://bose.life/4qMeaEI
Sound: https://bose.life/3NH69m6
Gem - Customer Service
Fit: https://bose.life/4qMeaEI
Sound: https://bose.life/3NH69m6
Gem - Customer Service
Written by a customer while visiting bose.com