Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Great sound and fit
on January 1, 2026
Posted by: What
Gender:Female
Length of ownership:1 month
I bought a pair for my wife and she loves them. The fit was comfortable and the sound is fantastic. The Apple AirPods have become her backup, if she can the right AirPod that kept falling out of her ear.
Written by a customer while visiting bose.com
Customer Rating
2
Trash Mic
on January 2, 2026
Posted by: RCALCANO
Length of ownership:6 months
Horrible microphone for calls. The other party 90% of the time can't hear you or understand what are you saying.
Response from bose.comBy Customer Support, January 4, 2026
Thank you for letting us know. We’re sorry to hear you’re having trouble with call clarity on the Ultra Open Earbuds, that’s definitely not the experience we want for you.
In many cases, microphone issues can improve with proper positioning, since the earbuds’ open‑ear design relies on optimal placement for voice pickup. You can use this helpful guide to make sure the earbuds are worn and adjusted correctly:
https://bose.life/49noBYm
If you’ve already tried that and the issue continues, please reach out to us using this link: https://bose.life/49SSe5s so we can take a closer look. We’re here to help make sure your earbuds perform the way they should.
Gloria - Customer Support
In many cases, microphone issues can improve with proper positioning, since the earbuds’ open‑ear design relies on optimal placement for voice pickup. You can use this helpful guide to make sure the earbuds are worn and adjusted correctly:
https://bose.life/49noBYm
If you’ve already tried that and the issue continues, please reach out to us using this link: https://bose.life/49SSe5s so we can take a closer look. We’re here to help make sure your earbuds perform the way they should.
Gloria - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, concerns about replacement parts.
on January 2, 2026
Posted by: galilea
Gender:Female
Length of ownership:1 month
I never would have spent this much on earbuds, but the sale price and the open style was something I was looking for. The sound quality is excellent, and they are very comfortable. My main concern is that the silicone piece, that wraps around your ear, is going to break after repetitive use. If this was to happen, and I have seen it happen before on other products of the same material, how do you replace it? My husband has the full headphones, and he has had to replace the earpieces twice due to the material cracking and disintegrating. I'm not even sure if you could purchase a replacement piece and for the cost of this, I in no way consider them disposable. They also seem to disconnect from my phone, and I keep having to delete them and then pair them again. I have rebooted by phone. Also, when I use them and then use them again later, all the settings have returned to the original factory settings. This is not after pairing them again. I like them very much, I just don't want to buy another pair a year or two down the road.
Written by a customer while visiting bose.com
Customer Rating
5
Great product!
on January 2, 2026
Posted by: Oma
Gender:Female
Length of ownership:1 week
I got this as a gift for Christmas and am so impressed with the quality. I would highly recommend this product.
Written by a customer while visiting bose.com
Customer Rating
3
Very good but…
on January 2, 2026
Posted by: Rand
Gender:Male
Length of ownership:1 month
I bought these very expensive earphones and because of the shape and size of my ears, they do not get the sound into my ear canal well no matter how much I fiddle with them. What I end up hearing is mids to highs and just a little bass. If I manually turn my ears inward the bass becomes rich and beautiful. They are a great idea but not for everyone. They are very nice but now I’m stuck with earphones that I won’t use much if at all…and I really couldn’t afford them in the first place, so I’m pretty bummed.
Response from bose.comBy Customer Support, January 2, 2026
Thank you for sharing your experience with us. We’re truly sorry to hear that the fit of your earphones hasn’t been comfortable and that it’s affecting the sound quality you receive.
Our earphones are designed to deliver balanced sound, but we also recognize that ear shape and size can vary from person to person. Here is a helpful guide for your Bose Ultra Open Earbuds:
https://bose.life/4sob9fu
Gem - Customer Support
Our earphones are designed to deliver balanced sound, but we also recognize that ear shape and size can vary from person to person. Here is a helpful guide for your Bose Ultra Open Earbuds:
https://bose.life/4sob9fu
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Still getting used to the features
on January 3, 2026
Posted by: V
I love the design but i have a hard time with the volume. Phone calls haven’t been great but i love music with these!
Response from bose.comBy Customer Support, January 3, 2026
Thanks so much for sharing your experience with the Bose Ultra Open Earbuds. We’re glad to hear you’re loving the design and enjoying your music with them! For the volume and call‑quality concerns, a few small adjustments to the fit or positioning can often make a big difference.
Here’s a helpful guide that walks you through how to properly wear and adjust your earbuds for the best performance:
https://bose.life/3YmZgc2
Gloria - Customer Service
Here’s a helpful guide that walks you through how to properly wear and adjust your earbuds for the best performance:
https://bose.life/3YmZgc2
Gloria - Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound!!!
on January 3, 2026
Posted by: Anonymous
Gender:Female
Length of ownership:1 month
I got a new iPhone 17 pro max and my old Bose ear buds would sync up then turn off. So I decided to get a new pair and I love them!
Written by a customer while visiting bose.com
Customer Rating
4
Not so happy. Deal too late
on January 6, 2026
Posted by: Itsjustmeta
These were a gift and now I get an email stating buy one get one reconditioned free. Upset that was not an option when I purchased.
Written by a customer while visiting bose.com