Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
Awesome sound
on December 21, 2025
Posted by: Rainbow Pirate
Gender:Female
Length of ownership:1 week
I love the sound quality and the comfort. My only complaint is it is hard for others to hear me when I am on a call.
Written by a customer while visiting bose.com
Customer Rating
3
Just OK
on December 22, 2025
Posted by: Mdog
Gender:Male
Length of ownership:1 month
While these buds serve their purpose, they lack the Bose sound I'm used to with the ultra buds. Even my
smart sound bar and sub put these to shame. I suppose they have their place in the workout/exercise world, but 90% of us don't workout. They are extremely comfortable - you won't even know you have them on. I gave mine away because I have no use for them, but hopefully they will be enjoyable to the recipient.
smart sound bar and sub put these to shame. I suppose they have their place in the workout/exercise world, but 90% of us don't workout. They are extremely comfortable - you won't even know you have them on. I gave mine away because I have no use for them, but hopefully they will be enjoyable to the recipient.
Response from bose.comBy Bose, Customer Support, December 22, 2025
Hi there! We appreciate you sharing your feedback with us. We’re glad to hear that you found the Bose Ultra Open Earbuds comfortable, though we’re sorry they didn’t meet your expectations in terms of sound. These earbuds are designed with an open style to keep your ears free, so you can stay aware of your surroundings, while our OpenAudio™ technology delivers rich, private sound. This design is intended for moments that call for awareness, such as crossing a busy street or taking a call in the park. Your input is valuable, and we’ll be sure to share it with our team.
Sophie - Customer Support
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Waste of money
on December 25, 2025
Posted by: rjm
Gender:Female
Length of ownership:1 month
They cut out and crackle. The sound quality is disappointing. Awful, do not buy.
Response from bose.comBy Customer Support, December 26, 2025
Hey there, thank you for sharing your feedback on the Bose Ultra Open Earbuds. They’re designed to keep your ears open, so you can stay aware of the world around you, while OpenAudio technology delivers rich, private sound. We’re sorry to hear you’ve experienced issues with sound quality, and we’d love to help resolve this and ensure you get the best listening experience.
Be sure to check out our helpful support article at https://bose.life/4b8SVbv which will help improve your experience. Hope this helps.
Klariss – Customer Support
Be sure to check out our helpful support article at https://bose.life/4b8SVbv which will help improve your experience. Hope this helps.
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Nope
on December 26, 2025
Posted by: Sam
Gender:Female
Length of ownership:1 month
Didn’t enjoy,phone call quality SUCKS, songs just don’t hit the same way and other people near me can hear everything on a mid volume
Response from bose.comBy Customer Support, December 27, 2025
Hi Sam, thank you for sharing your experience with the Bose Ultra Open Earbuds. Bose OpenAudio is designed to deliver rich, deep sound directly into your ear canal while reducing sound leakage. In most environments and at normal listening levels, people nearby won’t hear anything. At maximum volume in a very quiet setting, others may notice something playing, but they won’t hear details unless they are very close.
We’d like to help you further and explore solutions to improve your call experience. Please connect with us here: https://bose.life/48EXztC
Klariss – Customer Support
We’d like to help you further and explore solutions to improve your call experience. Please connect with us here: https://bose.life/48EXztC
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So easy to use
on December 27, 2025
Posted by: B Marie
Gender:Female
Length of ownership:1 week
I got these for Christmas.Ilove them and want a second pair.
Written by a customer while visiting bose.com
Customer Rating
5
Sound is amazing
on December 27, 2025
Posted by: JD
I got these for Christmas and I love them! The sound is amazing and they’re very comfortable on the ears! I had an old pair of Bose earbuds and was lost when they broke! These are a great replacement! I also like that I can move far from the case and still get a signal!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound quality
on December 27, 2025
Posted by: Kitcat
Gender:Female
Length of ownership:1 month
Got them a few weeks ago. Haven't used them much, but the sound quality is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
You will forget they are even on.
on December 31, 2025
Posted by: Vern
Gender:Male
Length of ownership:6 months
I bought these earbuds for my wife.She absolutely loves them. I have a pair also and there are times where you forget they are even in your ear. Sound quality is remarkable.
Written by a customer while visiting bose.com