Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
3
Great Design, Good for the Outdoors
on December 18, 2025
Posted by: Charmander
Gender:Female
Length of ownership:1 year or longer
I have purchased about 7 of the Ultra Open Earbuds. I am a fan. As a runner and hiker, I like the "open" concept for safety reasons. I have never liked things sticking out of my ears, like the AirPods. The design is a plus, plus. The earbuds have never fallen out while I am running, riding my bike or working out. I do wish 2 things: 1-that you do not have to use both ear buds at the same time. If you use only 1, you cannot close the case; 2 - the sound is better if you can somehow "tighten" the fit.
Response from bose.comBy Bose, Customer Support, December 20, 2025
Hello, Charmander! Thank you so much for sharing your experience with the Bose Ultra Open Earbuds. We truly appreciate your continued support and the thoughtful feedback. It’s great to hear that the design works well for your runs, hikes, and workouts, and that the secure fit gives you confidence during your outdoor activities. We also appreciate you highlighting the two areas where the experience could be improved. Insights like yours help us better understand what matters most to our customers. If you ever need assistance or have more feedback to share, we’re here to help.
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable headphones!
on December 18, 2025
Posted by: VDub
Gender:Male
Length of ownership:1 month
These are very different from all the other Bose product I own. They were designed with comfort, quality and concern for surrounding sound.
Written by a customer while visiting bose.com
Customer Rating
3
Not a good fit for every ear.
on December 18, 2025
Posted by: HLinga
Gender:Female
Length of ownership:1 month
Bought a few weeks ago. I guess my ears are too big because I can barely hear anything unless I push the earbuds into my ear further. Then they are not clipped on my lobe. These do not fit my ears. If Bose had an extra large I would need them. When it clips on my ear the sound is too far from my ear’s auditory canal so I barely hear the sound. These are not a good fit for all ears. Be sure you have small ears or they will not fit well.
Response from bose.comBy Bose, Customer Support, December 18, 2025
Thank you for sharing your experience with the Bose Ultra Open Earbuds. We truly appreciate your feedback and understand how important comfort and fit are when it comes to enjoying your audio. Ear shape and size can vary greatly, and while the Ultra Open Earbuds are designed to provide a secure and comfortable fit for many, Your input is valuable and will be shared with our product team as we continue to improve our designs.
Gem - Customer Support
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds!
on December 18, 2025
Posted by: Liz27
Gender:Female
Length of ownership:1 month
Okay so I bought two one for myself and one for my sister, I have been using the Samsung buds for years and loved them but they’re a bit outdated and I knew I didn’t want the apple buds they’re ugly and hurt my ears. I was in the market for an out of year option, these guys are perfect I did some research and read some Reddit threads. So far I love them they are super secure which I was worried about they are also super cute aesthetic pleasing. The sound was shockingly good and I like that you can totally customize on the app they’re so easy to connect. The battery life was another concern I wear them together at work when I can and they last me about 7-8 hrs but fully charge so fast. I used to just put one bud in so I could still hear but these don’t give me that issue I can wear both at a decent volume and still hear everything else or I can turn them up and tune out. I also have small ears so the others hurt after a few hours, no such issue with these. My single complaint is that I put my hair behind my ears or pull it out and knock them out at times but it’s not a big deal. I also don’t have issues with earrings but I only have two piercings in each ear.
Written by a customer while visiting bose.com
Customer Rating
5
Great Pro sound
on December 19, 2025
Posted by: AWP
Gender:Male
Length of ownership:1 month
I’ve had them for two weeks sound amazing. I am a professional bass player and playing in a band, I need to listen to songs in stream and performance videos so I can hear the full range of frequencies especially the low bass frequencies . These accomplish that and more plus sound, crisp and clear on all other frequencies.
Written by a customer while visiting bose.com
Customer Rating
3
Wouldn’t purchase again
on December 20, 2025
Posted by: Sam
Gender:Female
Length of ownership:1 month
The sound is good. People can’t hear me if I take a call with these. I was also hoping these would be comfortable with a beanie on but it just makes them dig into my ears
Response from bose.comBy Bose, Customer Support, December 20, 2025
Hi Sam, thank you for sharing your thoughts with us. We’re glad to hear you’re enjoying the sound quality of your Bose Ultra Open Earbuds. We also appreciate your input regarding call performance and comfort while wearing a beanie, it helps us understand how we can improve. To support you with call quality, please check our helpful article here: https://bose.life/3MKUVwB
Regarding your connectivity concerns, we also have an additional article at https://bose.life/49mA2R6 We’d love for you to continue enjoying your earbuds to the fullest. Hope this helps!
Klariss - Customer Support
Regarding your connectivity concerns, we also have an additional article at https://bose.life/49mA2R6 We’d love for you to continue enjoying your earbuds to the fullest. Hope this helps!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
A better feature to think od
on December 20, 2025
Posted by: airplay
Gender:Female
Length of ownership:1 month
Having my find should be a top priority! I can not use that feature right now.
Written by a customer while visiting bose.com
Customer Rating
4
on December 21, 2025
Posted by: Open buds
Gender:Male
Length of ownership:3 months
Have been using them for the last couple months, and I'm really impressed with how loud they are while still being able to head what's going on around you. The only complaints I have about them are that their grip on my ear isn't very secure, and they get knocked off quite easily. And also now that winter is here, I like to cover my ears with a beanie, and every time I do it takes like 2 minutes trying to position them just right on my ears so I'll still be able to hear my music after I put my beanie on.
Written by a customer while visiting bose.com