Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
I'm impressed
on October 18, 2025
Posted by: Regg
Gender:Male
Length of ownership:1 week
I just got these and they meet all the specifications I wanted and needed. They stay in place during my workouts and runs. The sound is crisp while allowing me to hear my surroundings. I owned the Bose sport earbuds for 3.5 years, I loved them, and they died a month ago. I bought the Bose qc earbuds and they sound great but they fall out all the time. These are perfect and the mic works great.
Written by a customer while visiting bose.com
Customer Rating
3
Unstable Bluetooth Connection
on October 20, 2025
Posted by: Les
Length of ownership:1 year or longer
As with all of the Bose audio products I have used, the Bluetooth connection is unstable and difficult to connect. I spend unbearable time trying to connect to live broadcasts only to give up because the broadcast is half over before I can connect. It sounds great when it works, but time sensitive material is impossible. I have switched back to Nothing ear phones because they connect without fail.
Response from bose.comBy Bose, Customer Support, October 21, 2025
Hi there, thank you for sharing your feedback. We're sorry to hear you're having a hard time connecting your Bose Ultra Open Earbuds. Bluetooth disconnections can occur due to several factors, such as wireless interference, distance from the paired device, low battery levels, or outdated software. Physical obstacles like walls or metal surfaces can also weaken the signal, and in some cases, protective cases or certain devices may interfere with the connection.
To help you resolve this, here's a troubleshooting guide: http://bose.life/48YGiPx
Jelyn - Customer Support
To help you resolve this, here's a troubleshooting guide: http://bose.life/48YGiPx
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bosé with another great product
on October 21, 2025
Posted by: Los
Gender:Male
Confortable all day wear almost can’t tell I have them on sometimes. A lot better sound quality than I was expecting from this style of ear buds I often forget I don’t have in ear ear buds on. Only complaints are Play button doesn’t always respond so I’ll have to press play on my phone in order to get sound. And audio quality during phone calls leave much to be desired but I already knew phone call quality wasn’t great when I purchased so it’s not much of an issue for me.
Written by a customer while visiting bose.com
Customer Rating
5
Finally found my earbuds!
on October 23, 2025
Posted by: RN jo
I tried them all, but I hate the feeling of bent under water. These were the keepers! Not for everyone but for those who have small ears and also hates the underwater feeling, this is your go to. I have an iPhone 17 and they connected well. Also seamless to my iPad. Didn’t hurt that I got them also on a flash sale.
Written by a customer while visiting bose.com
Customer Rating
5
My favorite
on October 23, 2025
Posted by: Dave
Gender:Male
Length of ownership:1 year or longer
These Bose Ultra Open Earbuds are by far my favorite earbuds! I love how they feel like I don’t have earbuds in. If I’m wearing them and nothing is playing I almost forget that I even have them on. I love how while wearing them I can still hear everything around me. I know other earbuds have transparency mode, but I personally like to keep my ear canal from being obstructed. I also love how when these are attached they stay attached and I don’t have to keep checking if they are going to pop out like I do with my AirPod pros.
My biggest concern is I use them so much I just hope the connection points to charge them don’t wear out or break. From the last year I’ve owned these I can tell the right side has fatigued more than the left because 70% of the time I use just the right side.
I did end up buying a second pair because they released the black and gold ones and I found a good sale for them. I also preferred having a work pair and an at home pair. However it would be nice if Bose made interchangeable buttons and side caps for a little customization because most people won’t buy 2 pairs just to have different colors.
Written by a customer while visiting bose.com
Customer Rating
5
You Won't Regret the Investment
on October 23, 2025
Posted by: TheBruceBanner
Gender:Female
Length of ownership:1 month
I really enjoy the sound quality of the open ear buds! They are great to wear while at work, when I'm cleaning around the house, or out and about. This is my second pair to invest in. I lost one of the ear buds while riding on our bike. Definitely wouldn't recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Purchased as a gift
on October 23, 2025
Posted by: Suzy
I bought them as a Christmas gift for my adult daughter some can’t review them as I haven’t used them.
Written by a customer while visiting bose.com
Customer Rating
5
Black n Gold Baby
on October 23, 2025
Posted by: fabulous
Gender:Female
Length of ownership:1 week
These are SO cool. They don’t fall out of my tiny ears, the sound is awesome, and they look good. Favorite going out lil blk dress trimmed with gold jewelry….it all matches
Written by a customer while visiting bose.com