Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
2
Do not fit well
on August 21, 2025
Posted by: Fred549
Gender:Male
Length of ownership:1 week
Sound is good, but not seen not to fit well in my ear. Bought a pair of Shocz at the same time, The fit much better for some reason,
Response from bose.comBy Customer Support, August 21, 2025
Hello! Thanks so much for sharing your experience! We're glad to hear you're enjoying the sound quality of the Bose Ultra Open Earbuds. Fit can definitely vary from person to person. If you're open to it, we’d love to help explore tips or adjustments that might improve the fit of your Bose earbuds just contact our customer service, sometimes a small tweak can make a big difference. Your feedback is valuable and helps us continue to improve.
Sophie - Customer Support
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good for walking, not great for calls
on August 21, 2025
Posted by: Audiovisual
Gender:Female
Length of ownership:1 month
I bought these earbuds a few weeks ago since I like to walk and hear what's going on around me but also have music. For this task alone, these are great! They are super comfortable and easy to connect.
However for talking any calls or using for video calls, not great. I've been told my voice sounds like I'm in a tin can compared to my other headphones.
Response from bose.comBy Customer Support, August 21, 2025
Hello! Thanks so much for sharing your experience, it’s great to hear the Bose Ultra Open Earbuds are working well for your walks and music! We’re really glad you’re enjoying the comfort and easy connectivity.
That said, we’re sorry to hear about the trouble with call quality. It’s definitely frustrating when your voice doesn’t come through clearly, especially when everything else works so well. We’d love to help you troubleshoot this issue and get things sounding the way they should.
Please feel free to reach out to our customer service team through the link below, they’ll be happy to assist you further and explore possible solutions.
https://bose.life/48EXztC
Sophie - Customer Support
That said, we’re sorry to hear about the trouble with call quality. It’s definitely frustrating when your voice doesn’t come through clearly, especially when everything else works so well. We’d love to help you troubleshoot this issue and get things sounding the way they should.
Please feel free to reach out to our customer service team through the link below, they’ll be happy to assist you further and explore possible solutions.
https://bose.life/48EXztC
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good, but was hoping for more for the price
on August 21, 2025
Posted by: Chel
Gender:Female
Length of ownership:1 month
Great for music or audio books. Terrible for talking on phone as they can’t hear you.
Written by a customer while visiting bose.com
Customer Rating
5
excellent fit
on August 21, 2025
Posted by: gmc50
Gender:Female
Length of ownership:1 month
Love them fit is excellent. Have large lobes and it still works!
Written by a customer while visiting bose.com
Customer Rating
4
Lovin’purple
on August 21, 2025
Posted by: Aila720
Gender:Female
Length of ownership:1 month
I love that I can wear this and my ears don’t hurt. I forget sometimes that I’m wearing one. Love the color too. Only thing that doesn’t make it 5 stars is when one is supposed to be in the case it’s supposed to be fully charged but for some reason it’ll say that’s it’s same low battery with the one I’ve been wearing for that time so I don’t know if that is just what mine or that’s it faulty part of the device but I don’t understand why it does that
Written by a customer while visiting bose.com
Customer Rating
5
Sounds is Bose quality as usual, exceptional.
on August 21, 2025
Posted by: Kimmy
Gender:Female
Length of ownership:1 month
Use them everyday at work and love them. Just pause and talk. Don't have to take one out to hear customers.
Written by a customer while visiting bose.com
Customer Rating
3
2 issues I found but still like them and keeping
on August 22, 2025
Posted by: Bose
Gender:Female
Length of ownership:1 month
I love them for walking because I can hear the sounds of the cats. I also have Bose over the ear head phones that I use to cancel all the noise and boy does it. Getting back to this type the sound could be louder but doesn’t work well with phone calls at all! And that sucks cause I would like to talk on the phone while walking! It is comfortable to wear.
Response from bose.comBy Customer Support, August 22, 2025
Thanks for sharing your experience! It sounds like you really enjoy the comfort and ambient awareness of your current headphones while walking especially being able to hear things like cats around you. That’s a great use case!
It’s also clear that your Bose over-ear headphones do an excellent job with noise cancellation, which is perfect for blocking out distractions. However, it’s unfortunate that your current pair doesn’t handle phone calls well, especially since you’d like to talk while walking. That can definitely be frustrating.
If you're open to it, I can help you look into other Bose models or wireless earbuds that offer better call quality while still being comfortable and safe for walking. Feel free to message us: https://bose.life/contactus
Kelly - Customer Support
It’s also clear that your Bose over-ear headphones do an excellent job with noise cancellation, which is perfect for blocking out distractions. However, it’s unfortunate that your current pair doesn’t handle phone calls well, especially since you’d like to talk while walking. That can definitely be frustrating.
If you're open to it, I can help you look into other Bose models or wireless earbuds that offer better call quality while still being comfortable and safe for walking. Feel free to message us: https://bose.life/contactus
Kelly - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Not good
on August 28, 2025
Posted by: Disappointing
Gender:Male
Length of ownership:1 week
How do I send these back to you they are a failure
Response from bose.comBy Customer Support, August 28, 2025
Hey there! We're sorry to hear that the Bose Ultra Open Earbuds didn’t meet your expectations. If you're still within the 90-day risk-free trial period, you're absolutely eligible to initiate a return. Just reach out to our customer service via this link: https://bose.life/4n5HOD9, and we’ll be happy to assist you with the process.
Sophie - Customer Support
Sophie - Customer Support
Written by a customer while visiting bose.com