Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Great for Daith Pierced Ears
on July 24, 2025
Posted by: Christyk
Gender:Female
Length of ownership:1 month
I have daith piercings for migraine relief so most regular earbuds don’t really work for me. These have been great, though. They stay in place. I can hear without even maxing them out. I love them. I told my friend who also has saith piercings. He tried them as well and also loves them.
Written by a customer while visiting bose.com
Customer Rating
2
I expected better from Bose
on July 25, 2025
Posted by: Ears Wide Open
Gender:Female
Length of ownership:1 month
Sometimes the earbuds are not synced and will play content with a delay in one ear; sometimes in the middle of streaming there is a notification of how much power is left in the earbuds -- unprompted, just while listening; there is no way to turn them off that I can tell, so they just drain battery if not put in the case after being idle. These all seem like very simple and silly issues that should not exist in a Bose product
Response from bose.comBy Customer Support, July 25, 2025
I appreciate your patience, and I understand how these issues can be frustrating, especially since they seem like simple fixes. To help resolve this, I recommend trying a reset or re-pairing the earbuds and making sure the firmware is up to date. These steps often do the trick! For detailed guidance, here's a helpful troubleshooting link:https://support.bose.com/s/article/bose-ultra-open-earbuds-poor-sound-quality-from-product?language=en_US.
If you still experience issues afterward, please don't hesitate to contact Bose support—we’re here to help!
Kelly - Customer Support
If you still experience issues afterward, please don't hesitate to contact Bose support—we’re here to help!
Kelly - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love them
on July 26, 2025
Posted by: Marisol LD
Gender:Female
Length of ownership:1 month
Love the sound quality, the design and they are super comfortable
Written by a customer while visiting bose.com
Customer Rating
3
Undecided
on July 26, 2025
Posted by: Alix
Gender:Female
Length of ownership:1 month
I bought these about a two weeks ago to replace my other cuff earbuds from a different brand. The Bose claimed to be better and were certainly more expensive. The sound quality and fit are great. I even really like to audio controls on the earbuds, a feature that was missing from the other brand. I am disappointed in the quality of the material. The charging case and silicone protector are very flimsy material. Considering the price point I expected better. To the point that I'm considering returning these.
Response from bose.comBy Customer Support, July 26, 2025
Hi there, thank you for your valuable feedback, and we're sorry to learn what happened. Rest assured that this is not the kind of service that we strive for. Feel free to contact us through https://bose.life/3rykPZR should you have questions or inquiries. We're always here to help.
Kurt - Customer Service
Kurt - Customer Service
Written by a customer while visiting bose.com
Customer Rating
4
careful exercising wiping sweat buds come undone
on July 26, 2025
Posted by: Jokester1
Gender:Male
Length of ownership:3 months
Owned 2mths good sound Adjust still get sore ears.
Written by a customer while visiting bose.com
Customer Rating
5
Love open sound ultra
on July 26, 2025
Posted by: Bonnie
I Love my open sound so much that I bought four I have never been able to find earbuds that fit my ear until I found these. I am excited and happy about them.
Written by a customer while visiting bose.com
Customer Rating
4
Great, but still not quite perfect (fit wise)
on July 26, 2025
Posted by: Macross2024
Gender:Male
Length of ownership:1 month
The fit is complicated. I like that they don't go into my ear. That causes earache for me, and cause wax buildup in my canal. However, I put the volume all the way up to be able to hear them. People next to me can hear noise from what I am listening 🎧 to. The sound is decent, none the less. Would be wonderful if they had that part that goes into your lobe area, without the plug that goes into your ear. So that it lines up more consistently with your ear canal.
Written by a customer while visiting bose.com
Customer Rating
2
good not better
on July 27, 2025
Posted by: totee
been using for 2 weeks..so far good..not as better as plug into the ears though..
& the case doesnt show level of charge?
& the case doesnt show level of charge?
Response from bose.comBy Kelly, Customer Support, July 27, 2025
Thanks for sharing your experience! We're glad to hear the earbuds are working well so far, even if they don’t quite match the feel of the older in-ear style you prefer.
As for the charging case, you're right—it doesn’t show the exact battery level on the case itself. But no worries! You can still check the battery status in two easy ways:
Bose Music App – It gives you a clear view of the battery levels for both the earbuds and the case.
LED Indicator on the Case – The light gives a quick idea:
Green = High charge
Amber = Medium charge
Red = Low charge
Kelly - Customer Support
As for the charging case, you're right—it doesn’t show the exact battery level on the case itself. But no worries! You can still check the battery status in two easy ways:
Bose Music App – It gives you a clear view of the battery levels for both the earbuds and the case.
LED Indicator on the Case – The light gives a quick idea:
Green = High charge
Amber = Medium charge
Red = Low charge
Kelly - Customer Support
Written by a customer while visiting bose.com