Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Best Investment
on June 1, 2025
Posted by: EAGLETEKUSA
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I purchased these several months ago and they are amazing. I love the way they feel comfortable and flush on my ears and I’m able to listen to the world around me. I can listen to my music and stories and be able to listen to my surroundings while I’m working or just out and about. These are great and a very needed investment.
Written by a customer while visiting bose.com
Customer Rating
2
features don't work consistently
on June 1, 2025
Posted by: Eric
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] keeps dropping the connection volume control works some times find my buds don't work
Response from bose.comBy Customer Support, June 2, 2025
Thank you for your review. Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/ULT-HEADPHONEOPN/article.html#:~:text=Clear%20your%20Bose%20product%20memory,try%20to%20reconnect%20the%20device.
Also, kindly reach out to our customer service team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/ULT-HEADPHONEOPN/article.html#:~:text=Clear%20your%20Bose%20product%20memory,try%20to%20reconnect%20the%20device.
Also, kindly reach out to our customer service team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound quality
on June 1, 2025
Posted by: Imthedude
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Amazed by the sound quality being that these are open earbuds but I shouldn’t have expected less from Bose. Sound quality is as good as you would expect if they were typical earbuds stuck in your ear but with these you can remain aware and hear sounds around you. Took a minute to get used to putting them on but once you do it’s very easy; it’s just different than sticking something in your ear. I would recommend these to anyone that wants to remain aware of their surroundings while still listening to music etc.
Written by a customer while visiting bose.com
Customer Rating
5
“Top-notch comfort and sound”
on June 1, 2025
Posted by: Catcalle
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] These are seriously amazing. They’re incredibly comfortable — I can wear them for hours without any discomfort. The sound quality is just delicious: rich, clear, and immersive. Whether I’m listening to music, watching movies, or taking calls, the audio experience is top-notch. Totally worth it!
Written by a customer while visiting bose.com
Customer Rating
5
Great feature
on June 1, 2025
Posted by: Pooh
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought them a couple of months ago and they are amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones very awesome
on June 1, 2025
Posted by: TabbyCat
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these almost a month ago and I’m really glad I did. They’re very comfortable. They have excellent sound and I’m very happy with them. Couldn’t buy a better thing.
Written by a customer while visiting bose.com
Customer Rating
3
Hard to talk on phone with them
on June 1, 2025
Posted by: Bose buds
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] So far no good. Sound is great but talking to someone on phone from these, everyone says can you hear me.
Response from bose.comBy Customer Support, June 2, 2025
Thanks for your review. We are glad to know you are a fan of Bose sound. If you lose audio from your Bose product while using it to make calls, kindly follow these troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/ULT-HEADPHONEOPN/troubleshooting.html?category=Sound
Alternatively, reach out to our customer service team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/ULT-HEADPHONEOPN/troubleshooting.html?category=Sound
Alternatively, reach out to our customer service team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Comfortable
on June 1, 2025
Posted by: QuenB
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I love the ear buds. I forget that I have them most of the time. They are comfortable and when talking on the phone my voice can be heard. The only issue I have is trying to turn the volume and fast forwarding when listening to music. The buttons are confusing to use.
Written by a customer while visiting bose.com