Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Worthy New Earbud Contender!
on February 9, 2024
Posted by: smartgirlchic
Gender:Female
Length of ownership:1 week
As an urban dweller in the PNW who cycles, long walks, and loves to listen to music - I was delighted to use these open earbuds through a typical day of remote work and outdoor adventure. (Toggling through different devices and sound settings is customizable using the app.) However, right after receiving my buds, I ended up flying to San Francisco for a client meetup. I generally prefer using my Bose QuietComfort Headphones in noisy environments (particularly on an airplane), but opted instead to try out my new listening device - which fit lightly in my coat pocket, and could be easily used for more than one function on my trip.
Initial Impressions: First things first, I’m impressed by the small eco-friendly packaging and ease of information found during unboxing. There is a QR code on the left tab which directs you to a setup guide. The right tab has shorthand instructions easy to grasp. Getting started was straightforward and took maybe 1-2 minutes? If you use the setup guide, you’ll see there are some fit instructions, which were helpful for me since I had never used an open earbud like this one.
My initial assessment of the fit was that it felt unusual, but after having them on for a few minutes I quickly forgot about them. The wrap around nature makes them feel secure without any pinching sensation. While I could at first feel a small amount of the product near my ear canal, I would say it was no more present than using a standard earbud.
I found the introduction to the different audio settings in the setup guide on the app to be quite informative and was eased into the customization options which are well worth your time. The preprogrammed user settings were frankly very intuitive, as was the general use of these earbuds. Personally, I only added a couple of button prompts to keep things simple, while leaving the other preprogrammed ones as they were on arrival.
The case is a nice size and weight with the magnetic pull inside being comfortably strong, allowing the earbuds to saddle instantly, making charging a breeze.
Performance: The sound quality is completely as expected from a Bose product. The ‘Immersion’ setting was absolutely my favorite. It’s like “stereo” but better; living up to its name, if you close your eyes you can practically feel the artist’s sweat during a long rift. I found if I turned the sound up to max volume, I could still hear things happening around me but not very well. By nature, these are not intended to block surrounding noise. Listening at a normal volume, I could easily hear gate instructions at the airport and any announcements while on the plane. (A double-edged sword. Why do we have to sit through long advertisements by flight attendants for credit cards now?) In the future I will likely stick to the Quiet Comfort for the plane ride, but will keep these in my pocket for the rest of my journey.
The ‘Immersion’ setting has an interesting feature - when you move your head, the music stays front facing but then moves to the direction of your head if you keep it faced that same way for a few seconds. This added to the feeling that I was at a concert, which was kinda fun.
Critical Considerations: Removing one or both earbuds does not stop the audio. I’m not sure I care about this exactly, but it is worth a mention. Unlike Apple earbuds, moving from one device to another is not seamless. (Though you can toggle with an earbud button which makes this pretty effortless.) I found the ‘Stereo’ mode allowed for the music to be played with a louder sound quality than when in ‘Immersion’ mode. The ‘Bass Boost’ was noticeably better in ‘Stereo’ mode verses ‘Immersion’ mode as well. Lastly, there's an amazing lot of features in the Bose Music app. I would love for Bose to add a Widget so I can add it to my shortcut menu on my iPhone to get me to the app and its features more quickly.
Final Thoughts: These are an amazing product, especially for people who due to safety concerns need to hear more of what is happening around them. You do not lose any sound quality or depth of experience during regular activity while gaining peace of mind. Additionally, I feel the fit quality will meet the needs of a wide range of ear shapes and sizes. I heartily recommend these earbuds!
Written by a customer while visiting bose.com
Customer Rating
5
Finally, earbuds I can wear all day!
on February 10, 2024
Posted by: daniushh
Gender:Male
Length of ownership:1 month
I was never genetically gifted to comfortably wear any pair of buds. I've tried so many of them over the years, and they all either hurt my ears or fall out while I'm active. These open earbuds are a game-changer! They're incredibly comfortable – I forget they're even there. Plus, they stay in place no matter what I'm doing, from running to weightlifting. The sound quality is fantastic, though call quality could use a bit of improvement (definitely not a deal breaker). Hands down the best earbuds I've owned!
Written by a customer while visiting bose.com
Customer Rating
5
Deep tones and crystal-clear audio
on February 12, 2024
Posted by: Boone1
Length of ownership:1 month
As an avid music enthusiast and podcast lover, I recently had the pleasure of trying out Bose, Ultra Open Earbuds and it exceeded all my expectations. From the moment I put them on, I was transported into a world of rich, deep tones and crystal-clear audio.
One of the most remarkable aspects of Ultra Open Earbuds is its ability to make you forget you’re even wearing earbuds. The sound quality is so immersive that it feels like you’re right there in the room with the podcast hosts or front row at your favorite band’s concert. Whether I was listening to my favorite playlist or catching up on the latest episode of my go-to podcast, every sound felt crisp, detailed, and enveloping.
Moreover, the comfort of wearing Ultra Open Earbuds will grow on you. At first you will question the design but the unique fit makes it easy to wear them for extended periods without any discomfort. Whether I was lounging at home or on the go biking, they stayed in place and provided uninterrupted audio opportunities. Plus being able to hear your surroundings while being active makes the Ultra Open Earbuds a safer choice over noise canceling devices.
In conclusion, Bose, Ultra Open Earbuds delivers an audio experience that goes beyond just listening—it immerses you in the sound, making every moment feel like a personal concert or private podcast session. If you’re in the market for earbuds that prioritize both quality and comfort, look no further than Bose Ultra Open Earbuds. Highly recommended for music lovers and exercise enthusiasts alike.
Written by a customer while visiting bose.com
Customer Rating
5
Finally an earbud for exercising!
on February 12, 2024
Posted by: Tatum8
Gender:Female
Length of ownership:1 week
I have been using the open earbuds for about a week and they are exactly what I've been looking for for many years! I can wear the earbuds while wearing a headband and winter hat and they don't jam into my ears. The way they are designed allows me to hear traffic and other background noise without compromising the sound of my music, podcast, etc. I've found that I have to turn the volume up higher than I normally would because of the background noise, but the sound quality is just as clear with high volume as low volume. Most importantly, I feel that my safety is not compromised as I can hear what's happening in my surroundings while exercising outside.
Written by a customer while visiting bose.com
Customer Rating
5
The Headphone Design I Didn't Know I Needed
on February 12, 2024
Posted by: MeghanB
Gender:Female
Length of ownership:1 month
I've had these headphones for about 2wks now and while at first I really wasn't sure about them, I am now in love with them. The design is so innovative and something I didn't know I had been looking for for a long time. As a graduate student and someone who likes to workout I wear my headphones a lot and I wear them in a variety of settings including studying, walking to class and workouts. I have always had a hard time with headphones fitting in my ears due to the cartilage of each of my ears being two different shapes. One would fit perfect and the other would fall out constantly. These headphones fit perfect. Since they clip around the outside of your ear each headphone can bend how I need. I can go an entire workout and not adjust them once. I also like the design because with my ear piercings I can fit the headphones around them and they don't push the back of my earrings into my head.
Depending on what you're using them for the only con is that they are not noise cancelling. I personally don't mind a little background noise most of the time and I like that I can be more aware of my surroundings when going on walks, but it all depends on your personal preference. Even without the noise canceling the sound is still the high quality Bose sound that got me hooked on their products in the first place.
Depending on what you're using them for the only con is that they are not noise cancelling. I personally don't mind a little background noise most of the time and I like that I can be more aware of my surroundings when going on walks, but it all depends on your personal preference. Even without the noise canceling the sound is still the high quality Bose sound that got me hooked on their products in the first place.
Written by a customer while visiting bose.com
Customer Rating
4
Overall
on February 13, 2024
Posted by: goshocv
Gender:Male
Length of ownership:1 month
These headphones are like nothing I’ve tried before. They don’t go into your ear canal nor do they cover your ears. I was hesitant to use earbuds, I wear hearing aids, but when I saw what kind of earbuds these were I was excited to try them out. They work wonderfully with my hearing aids. The charging case charges the earbuds quickly but it would have been nice if the case had wireless charging. They connect wonderfully most of the time to my phone and switch but have many issues connecting to my tv. Overall I am happy with these earbuds
Response from bose.comBy Global Customer Service, February 27, 2024
Thanks for your review of the Ultra Open Earbuds! I'm happy that they're working seamlessly for you, and that they charge up nice and quickly.
While the earbuds are primarily designed for connection to mobile devices, it may be possible to connect them to your TV too. This will depend on your TV's Bluetooth specifications. Feel free to contact your local Bose support team, so we can help you look into this: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
While the earbuds are primarily designed for connection to mobile devices, it may be possible to connect them to your TV too. This will depend on your TV's Bluetooth specifications. Feel free to contact your local Bose support team, so we can help you look into this: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Unique and light Design -earphones of choice
on February 16, 2024
Posted by: Hkriv
Gender:Male
Length of ownership:1 week
After little less than 2 weeks of use. I think overall unique design, call quality could use some improvement while talking to others -having them being able to hear you on the other end. Music quality is good would like to see more improvement of options to improve sounds with louder volume and more bass. These headphones are good for any occasion from a casual walk to the store, working out or lounging out at the house.
Response from bose.comBy Customer Support, February 16, 2024
Hi there,
It's great that you love the design and music quality of the earbuds. To get the best mic pick up for calls, please make sure the earbuds are worn correctly following our guide https://bose.life/49mw34H as this can help.
We'd love to help as well https://bose.life/contact so please reach out.
Nic - Customer Support
It's great that you love the design and music quality of the earbuds. To get the best mic pick up for calls, please make sure the earbuds are worn correctly following our guide https://bose.life/49mw34H as this can help.
We'd love to help as well https://bose.life/contact so please reach out.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
You will forget you have them on!
on February 16, 2024
Posted by: DebM
Gender:Female
Length of ownership:1 month
I have been wearing my Ultra Open EarBuds for a few weeks now and I love them. Sound quality is what I expect from Bose products and it did not disappoint. The earbuds are so light in the ears. I forget I have them on at times. They are very attractive and I have received many compliments. I have the white pair. It took a few wears to get used to putting them on since I have long curly hair but well worth it when I got the hang of it.
Written by a customer while visiting bose.com