Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
Great features, Just Reconnecting is a pain
on May 29, 2025
Posted by: Mizu
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this about a month ago and so far I love it. The only minus is that it has a hard time reconnecting to a device when you have it paired to more than two. Other than that it is so far great, my ears don't hurt from wearing it for many hours and I am able to hear conversations without having to take the earbuds off.
Written by a customer while visiting bose.com
Customer Rating
2
I won’t agree it is great
on May 29, 2025
Posted by: Bose earbuds
[This review was collected as part of a promotion.] Pretty disappointed my problem is other person can’t hear me even with full volume. The price I paid not worth it. I still trying to see what is the problem?
Response from bose.comBy Customer Support, May 29, 2025
Thank you for your honest feedback. We're sorry to hear about the trouble with call quality, especially given the expectations at this price point. If you're still encountering this issue, our support team may be able to help identify whether it’s a device issue or something else affecting the microphone performance. For further assistance you can use this link to get in touch with our support team: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound and Comfortable
on May 29, 2025
Posted by: Mystic_maeve
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these a month ago and they are by far the best sounding headphones I have ever owned. They are comfortable and don’t hurt my ears since they don’t go inside the ear canal. Would recommend to anyone!
Written by a customer while visiting bose.com
Customer Rating
5
on May 29, 2025
Posted by: Jorge22
[This review was collected as part of a promotion.] I got these a couple of weeks ago and I love how they sound! They are pretty comfortable as well to wear!
Written by a customer while visiting bose.com
Customer Rating
5
I LOVE Bose!!!
on May 29, 2025
Posted by: CherylS
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] This is one of the best investments I've made in a very long time. I am in love with music again. And my oldie goldie favorites? They're better than I ever thought possible. I love all the settings and features of these earbuds. My music, my way. All possible with Bose!!
Written by a customer while visiting bose.com
Customer Rating
5
Fits very well. No issues with connectivity.
on May 29, 2025
Posted by: Dave59
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I received these as a Christmas gift. The fit is great. These are the most comfortable earbuds I have ever had. I’m a cyclist and a runner and for safety reasons I would only wear the right earbud so I can hear the world around me. The Ultra open earbuds solved this issue. I can finally listen to music in stereo but still hear the world around me.
Written by a customer while visiting bose.com
Customer Rating
5
Bose never disappoints
on May 29, 2025
Posted by: Blondyloks35
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] My earbuds were a Mothers Day gift this year. I have quite an array of Bose products through our home and recording studio. Bose has always been top quality and has never let me down. The ear buds are fabulous and the array of colors are as well!
Written by a customer while visiting bose.com
Customer Rating
3
iPhone lost
on May 29, 2025
Posted by: Rooster313
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought them less than a month ago and they work well, I was surprised at the sound quality of the earbuds. I walked away from my IPhone about 200 or so feet and the earbuds said my phone was lost. Ever since it done that they will not stay connected to my phone it looses the BT signal or something. I reset my phone and will see if that fixes the issue.
Response from bose.comBy Customer Support, May 29, 2025
Hello,
The Bluetooth range of the Ultra Open earbuds is up to 30 feet (9 meters). If your earbuds are now not staying connected to your iPhone I would suggest clearing the Bluetooth list of your earbuds and iPhone, following these steps in order to reset their connection: https://bose.life/4kGDU2n
If you need further assistance, please don't hesitate to contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
The Bluetooth range of the Ultra Open earbuds is up to 30 feet (9 meters). If your earbuds are now not staying connected to your iPhone I would suggest clearing the Bluetooth list of your earbuds and iPhone, following these steps in order to reset their connection: https://bose.life/4kGDU2n
If you need further assistance, please don't hesitate to contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com