Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Great item but room for improvement
on June 8, 2025
Posted by: JM
[This review was collected as part of a promotion.] I have had to exchange my open earbuds because one of the earbuds couldn’t charge. I love them so much specifically for exercise, however, when sweat gets in the charging metallic circles, they tend to rust out which tends to make connection difficult. Engineers should optimize the charging aspect of it
Written by a customer while visiting bose.com
Customer Rating
5
Ultra Earbuds
on August 8, 2025
Posted by: Teach401
Gender:Male
Length of ownership:1 month
The Open Earbuds fits the needs of a quality product outside the ear with excellent sound.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!
on August 22, 2025
Posted by: Mannythegolfer
These are excellent! I bought them because the pods kept falling out of my ears. And they deliver in many ways! So comfortable, the way they gently atttach to your ears, the sound quality and the fact you can hear what’s going on around you. You need to buy these now. Another great Bose product!
Written by a customer while visiting bose.com
Customer Rating
1
Not a good product if you have a noisy environment
on September 1, 2025
Posted by: Me
Gender:Male
Length of ownership:1 month
Can’t hear on them maybe if you were in a quiet office but any outdoor activity no one can hear you or you hear them
Response from bose.comBy Customer Support, September 1, 2025
Hi there, thank you for reaching out. We understand your concern. Please note that noise cancellation is not available on your earbuds because they are Ultra Open Earbuds, which are designed for open-ear listening. If you're looking for earbuds with noise cancellation, we recommend the QuietComfort Ultra Earbuds, which do offer that feature.
If you have any questions or need further assistance, feel free to contact us here: https://bose.life/contactus
Kelly - Customer Support
If you have any questions or need further assistance, feel free to contact us here: https://bose.life/contactus
Kelly - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Muffled
on January 29, 2026
Posted by: Vickie BoBo
This is the second pair I’ve bought, both r muffled to person on the other end, perfect when listening to someone r something
Response from bose.comBy Customer Support, January 29, 2026
Hello Vickie, we are delighted to hear that you think our Bose Ultra Open Earbuds are perfect for listening. The Bose Ultra Open Earbuds feature a brilliant combination of innovative open‑ear design, incredible audio, and all‑day comfort. With a cuff‑like fit, they leave your ears open to hear the world around you while OpenAudio technology delivers rich, private sound.
We’re sorry to hear that you are experiencing issues with the microphone. One common factor that can affect microphone performance is the positioning of the earbuds; if they’re not seated correctly, it may impact how clearly your voice is picked up. To help improve this, please check out this guide: https://bose.life/3Jlrhg5
We hope this information helps address your concern and allows you to enjoy the best performance from your Bose Ultra Open Earbuds.
Sophie - Customer Support
We’re sorry to hear that you are experiencing issues with the microphone. One common factor that can affect microphone performance is the positioning of the earbuds; if they’re not seated correctly, it may impact how clearly your voice is picked up. To help improve this, please check out this guide: https://bose.life/3Jlrhg5
We hope this information helps address your concern and allows you to enjoy the best performance from your Bose Ultra Open Earbuds.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awareness and BeautiFULL Sound!
on February 8, 2024
Posted by: inkling
Gender:Male
Length of ownership:1 month
Right out of the box, the ULTRA Open Earbuds were easy to put on, and adjust for comfort and sound. I had no issues connecting to the Bose Music App, and I was impressed right off the bat with the full sound AND awareness of my surroundings!
In the workplace, I was able to enjoy my own daily soundtrack, while still being fully able to converse with my staff and clientele.
In the woods, hiking off-trail and alone, I was happy to have a better awareness of my surroundings and the sounds of the forest, while still enjoying some music accompanying me anywhere I went... this is also where I enjoy the "motion" sound setting - it was like walking through a symphony in the forest... with accompanying light rain.
These buds have me building playlists again! 5+ Stars.
In the workplace, I was able to enjoy my own daily soundtrack, while still being fully able to converse with my staff and clientele.
In the woods, hiking off-trail and alone, I was happy to have a better awareness of my surroundings and the sounds of the forest, while still enjoying some music accompanying me anywhere I went... this is also where I enjoy the "motion" sound setting - it was like walking through a symphony in the forest... with accompanying light rain.
These buds have me building playlists again! 5+ Stars.
Written by a customer while visiting bose.com
Customer Rating
5
My new "go to"
on February 9, 2024
Posted by: raharr4277
Gender:Female
Length of ownership:1 month
Out of the box, I had some difficulty putting the earbuds in. I didn't quite understand the directions, this kind of made me feel like I was getting a bit old. But I kept at it and got them on and adjusted to a comfortable position. By the end of the first day - I was forgetting I had them on.
I wear my earbuds all day long as I work from home. I switch from MS Team meetings on the PC to listening to Sirius or an Audiobook then back to a meeting with ease. The quality of the sound is great. The earbuds also allow me to hear what is going on around me with ease. Dog and husband can no longer sneak up on me when I'm working.
I haven't had an issue with losing an earbud, or dropping a call - These are my new "go to" for all occasions.
Written by a customer while visiting bose.com
Customer Rating
5
Ultra in All Regards
on February 9, 2024
Posted by: Kabo
Length of ownership:1 week
These Ultra open earbuds are excellent for those who want great sound quality but also want to be aware of the environment. The audio is very well balanced throughout various genres of music and robust mid and low range at 70%. The compromise comes in at about 75% and above volume as these are not sealed. The great part about these open ear buds is that it plateaus the frequency so that it does not distort the audio even up to the full volume if you want to blast your eardrums out. The mids and lows fade out with the abundance of the vocals at max volume. This open earbuds replaced my daily pair of the Bose QuietComfort Ultra Earbuds amongst other products that I phased out as my dailys and put to specific use like travel, work out, gaming, movie watching. I previously used the Bose Ultra headphones, Sony SRS-NS7, Sony Inzone Buds, Bose Altos with blue light lense, Razer Anzu, Sony WH and WF series. Surprisingly, the clamp does not become noticeable even after multiple hours of continuous use. It is like wearing an earing or an ear cuff and just blends in without fatigue. The Bose Ultra Open Earbuds Ultra crush the competition and a well rounded product for daily use. I would recommend this to anyone!
Written by a customer while visiting bose.com