Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
3
Great with music but not phone calls.
on May 28, 2025
Posted by: John
[This review was collected as part of a promotion.] I got this less then a month ago and it sounds great but the mic needs to be worked on. When on call the other person can’t always here me. I love the immersive music setting. I like sleeping with them on. Can’t feel them at all when sleeping on my side.
Response from bose.comBy Customer Support, May 29, 2025
Hello John,
I am happy to hear that you love the sound of your Ultra Open earbuds as well as their comfort, but sorry you are not satisfied of them during phone calls.
To make sure you are getting the best audio experience during calls please check our fit guide, so you know you are not blocking the microphones: https://bose.life/4dFT2cl
Contact us for further assistance: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am happy to hear that you love the sound of your Ultra Open earbuds as well as their comfort, but sorry you are not satisfied of them during phone calls.
To make sure you are getting the best audio experience during calls please check our fit guide, so you know you are not blocking the microphones: https://bose.life/4dFT2cl
Contact us for further assistance: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great design
on May 28, 2025
Posted by: Jt27
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought them a few months ago and I loved them the clear. Lightweight, comfortable and still has the base even though being open ear headphones or earbuds. Recommend getting a pair!
Written by a customer while visiting bose.com
Customer Rating
4
Very comfortable and as always excellent sound
on May 28, 2025
Posted by: Jgraul
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I really do like the over ear earbuds! The atmospheric setting is really neat. They only things I see as a slight downfall is that they aren’t able to provide noise cancelling and I wish they were a touch louder.
Written by a customer while visiting bose.com
Customer Rating
2
Very very comfortable! For phone calls horable
on May 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Initial thought EXTREMELY EXTREMELY COMFORTABLE. I have Bose surround sound @ home so I had high expectations for these buds music if it's quiet around you is great but nobody could hear me on a telephone call. talk everybody is complaining about breaking up and sound like I was a mile away. As you increase the volume level and made conductivity connectivity to the phone for calling for phone calls a lot better these would be amazing earbuds
Written by a customer while visiting bose.com
Customer Rating
5
Amazing earbuds
on May 28, 2025
Posted by: Blue Raindrops
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these a little over a month ago and WOW!!!
Written by a customer while visiting bose.com
Customer Rating
5
Great feature
on May 28, 2025
Posted by: Luckie bose
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I brought mine two days ago and I love the quality and the sound of them
Written by a customer while visiting bose.com
Customer Rating
5
Must Buy
on May 28, 2025
Posted by: IslandGirl
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Great Buy, Better than other earbuds in sounds, quality, features, & most especially fit. Got it as a gift after being disappointed with trying 3 different kinds of wireless earbuds/earphones.
Written by a customer while visiting bose.com
Customer Rating
3
Up in the air
on May 28, 2025
Posted by: Wolf5103
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Bought these to try out the open ear concept,contemplating on returning due to connectivity issues and the call quality not being quite what I thought it would be for a Bose product and the price tag. Gonna give it another week or so before I make a decision.
Response from bose.comBy Customer Support, May 29, 2025
Thank you for the review! We understand how important reliable connectivity and clear call quality are, especially at this price point. If things don’t improve over the next week, our support team would be happy to help troubleshoot before you make your final decision. You can reach out to us on Social Media or via our website here: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com