Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Awesome product!
on December 28, 2025
Posted by: LB25
Gender:Female
Length of ownership:1 month
Love these ear buds. So comfortable, barely know they're on the ears. Great sound quality!
Written by a customer while visiting bose.com
Customer Rating
5
Fit Great
on September 5, 2024
Posted by: Steenbock
Gender:Male
Length of ownership:1 month
These are absolutely great they are so comfortable you forget you are wearing them highly recommend
Written by a customer while visiting bose.com
Customer Rating
1
YOU CAN'T EVEN TELL IF THEY FALL OFF YOUR EARS!!!!
on June 20, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
Sick & Tired of ALL These BOSE ULTRA Open Ear ADVERTISEMENTS ALWAYS CLAIMING: "YOU CAN'T EVEN TELL YOU ARE WEARING THEM"!!!! THATS A BLATANT LIE!!!! THEY PINCH AFTER A WHILE, JUST LIKE ALL THE OTHERS DO!!!! AND MORE IMPORTANTLY. "YOU CAN'T EVEN TELL YOU ARE WEARING THEM AT FIRST AND FOR A SHORT PERIOD OF TIME, BUT MOST IMPORTANTLY, THATS WHY I BOUGHT MY 1ST PAIR...BUT THEY NEVER ALSO SAID..."YOU CANT TELL IF THEY FALL FROM YOUR EARS, TOO"!!!! THIS IS NOW MY 2ND PAIR, AFTER ONLY 8 DAYS OF MY 1ST PAIR, ONE FELL, WHEN I WAS ONLY AWAITING A CALL...NOT LISTENING TO MUSIC WHILE ONLY WALKING...YET, *(ONE FELL AND I NEVER FOUND IT, NOR HAVE I ANY WAY TO REPLACE IT, ANYTIME SOON)*!! *(BOSE CONNECT APP SUGGESTED I USE THE BOSE MUSIC APP, When I First Connected to IT - So NO LAST PLACE CONNECTED TRACED NEITHER)*!!!!
Response from bose.comBy Lau, Bose Customer Support, June 28, 2024
Hello,
I am sorry to hear that you have lost one earbud.
If you correctly wear and adjust them they will be comfortable to wear all day and won't fall out of your ears.
You can find here some assistance: https://bose.life/4a1X6T0
If you have any further question, feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
I am sorry to hear that you have lost one earbud.
If you correctly wear and adjust them they will be comfortable to wear all day and won't fall out of your ears.
You can find here some assistance: https://bose.life/4a1X6T0
If you have any further question, feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
For those that despise in ear buds!
on April 19, 2024
Posted by: Tylar
Gender:Female
Length of ownership:1 week
The reason I bought these is to try out the open ear concept. I can't stand earbuds, as I've always found them uncomfortable and headphones are too bulky. I can wear these for multiple hours with little to no discomfort. The sound is also very clear and love the immersive stereo.
Written by a customer while visiting bose.com
Customer Rating
5
Great Comfort and Fantastic Sound
on February 19, 2024
Posted by: Sbr
Gender:Female
Length of ownership:1 month
Sneak peak bose
Unpacking
I received and unboxed my earbuds yesterday. So excited. I love the black and found it was so easy to set up. I went to my settings on my phone and it already showed connected. Don’t know whether I inadvertently did something or it was just that easy! I had trouble putting them in my ears. For me it was awkward probably because I am use to other earbuds and they are different. I love how the speaker is attached and how it hangs below the ear.
Unpacking
I received and unboxed my earbuds yesterday. So excited. I love the black and found it was so easy to set up. I went to my settings on my phone and it already showed connected. Don’t know whether I inadvertently did something or it was just that easy! I had trouble putting them in my ears. For me it was awkward probably because I am use to other earbuds and they are different. I love how the speaker is attached and how it hangs below the ear.
Pros
I am loving the sound quality it is superb. I like how the ear buds are light weight on my ears.
Cons: They are difficult to put on when I am wearing earrings and they feel awkward however it may be my need to get use to them. They are not noise cancellation however that is not a deal breaker.
I am loving the sound quality it is superb. I like how the ear buds are light weight on my ears.
Cons: They are difficult to put on when I am wearing earrings and they feel awkward however it may be my need to get use to them. They are not noise cancellation however that is not a deal breaker.
I have managed to place them on my ear when I am wearing earrings (especially large ones). I do find the sound way better when I can place the ear buds where my earrings sit. Still enjoy the comfort. Pros they don’t slip out nor do they need constant adjustments,
Response from bose.comBy Fiona M., Customer Support, February 20, 2024
Thanks for your review! I'm happy to hear you're enjoying the audio quality and comfortable, stable fit of your Ultra Open Earbuds. You mentioned that you're having some trouble putting them in. While it can take a few uses to get used to the wrap-around design, you will grow accustomed to it, and eventually, you'll even forget you're wearing the earbuds, thanks to the flexible joint design and feather-light grip. We hope this information is useful.
Warm regards,
Fiona M. - Customer Support
Warm regards,
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Please refund the earbuds
on April 22, 2024
Posted by: Myrnabose
Gender:Female
Length of ownership:1 week
I bought a few weeks ago. Use them for the first time on an airplane. And I could hear everything that was going on. The fitting is not correct. It hurts the back of my ear. I will be returning them
Response from bose.comBy Global Customer Service, April 24, 2024
Thanks for reviewing the Ultra Open Earbuds! Please note that these earbuds don't feature noise cancelling. However, I'm sorry to hear the earbuds were hurting you; in such cases, I'd recommend contacting our customer support team, who can assist you in regard to the earbuds' fit. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
De très bonnes fonctionnalités
on August 14, 2024
Posted by: Jocelyn
En effet je l’ai acheté il y a un mois j’en suis plus que satisfait il répond plus que je l’espérait
Written by a customer while visiting bose.com
Customer Rating
5
The best!
on October 5, 2024
Posted by: Tj
Gender:Male
Length of ownership:1 week
No words to express the quality of sound, so the best word would be....BOSE!!
Written by a customer while visiting bose.com