Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Boss over ear headphones
on March 4, 2026
Posted by: Nancy
Gender:Female
Length of ownership:1 month
I boughtbthis about 2 weeks ago and I sm do pleased. The fact that I can hear my surroundings while I have them on is great, but even though they say they're not noise but they are if you raise the volume, I love that I can us e it both ways. Absolutely a great buy and totally recommend them.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound and Exceptional for Workouts
on February 7, 2026
Posted by: M
Gender:Male
Length of ownership:1 week
This is the second pair of I've purchased as the first ones wore out and were out of warranty and not worth getting fixed. I wore the previous pair almost daily for running; it is extremely humid here and the earbuds faired well.
Written by a customer while visiting bose.com
Customer Rating
1
on March 13, 2025
Posted by: Melbourne
Gender:Male
Length of ownership:1 month
I'm glad you asked. I haven't been able to keep my right earbud charged. I've had it plugged in and it hasn't worked for 3 days
Response from bose.comBy Bose, Customer Support, March 13, 2025
Hello and thank you for your review, We are sorry to hear you are having trouble charging the earbuds.
We would love to assist you with this please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We would love to assist you with this please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Top of the line
on March 12, 2024
Posted by: Jk123
Ditching the bulky headphones, I was pleasantly surprised by these compact earbuds that come in a surprisingly convenient, slime-like charging case. They're incredibly lightweight, feeling almost weightless on my ears, and they stay securely in place even when I'm lying down or moving around. But the true star of the show is the sound quality. It's crisp, clear, and surprisingly immersive, creating a captivating soundscape that feels like the music is surrounding me. The best part? I can easily adjust the sound profile through the app to perfectly match my environment, whether I'm relaxing at home or hitting the gym. Plus, the app makes everything from charging to managing preferences a breeze. Overall, these earbuds are a perfect blend of comfort, portability, and top-notch sound, making them a music lover's dream come true.
Written by a customer while visiting bose.com
Customer Rating
5
Unboxing, Active Living, and the Open Ear
on February 21, 2024
Posted by: L3
Gender:Male
Length of ownership:1 month
The open ear fit stood out, letting me enjoy music while staying connected to my surroundings—a distinctive feature that adds versatility. Once you grasp the open ear concept, it reshapes expectations on sound and isolation.
As an active music enthusiast, these earbuds proved to be dynamic workout companions. The comfort and audio quality were stellar, creating an enjoyable overall experience. They seamlessly transitioned from pumping workout beats to handling work calls, showcasing their versatility.
However, phone call quality had occasional hiccups, requiring precise positioning for optimal clarity. Additionally, volume fluctuations across apps posed a minor inconvenience.
In conclusion, these earbuds deliver a delightful journey with innovative features. Despite minor nuances in call quality and volume, they offer a compelling blend of design, comfort, and audio excellence, making them a reliable choice for active individuals seeking a versatile and immersive experience with a unique open-ear twist.
Written by a customer while visiting bose.com
Customer Rating
5
To me, it’s all about the bass.
on March 6, 2024
Posted by: RM
Gender:Male
Length of ownership:1 month
I purchased the Ultra open Earbuds approximately 3 weeks ago. One of the best earbuds I have owned.
Written by a customer while visiting bose.com
Customer Rating
1
Issues with my earbuds
on November 17, 2024
Posted by: Dimes
Gender:Male
Length of ownership:1 month
As soon as I got it out of the box, I was already experiencing weird static noises. Volume randomly mutes itself even though it shows that my music is still playing, the ear buds are still connected, and it shows the volume bar of which music should be coming out. To fix this issue, I have to repeatedly put it back in its case and take it back out about 4 to 5 times just to make it fully disconnect since it doesn't connect when I turn off bluetooth which is very annoying. Often times, it tells me its connected to one of my device when it isn't so I have to turn off bluetooth and turn it back on. Sometimes when I have these earbuds in for about 4+ hours, it starts irritating my ears which makes it very uncomfortable. For the price of these earbuds, it is very disappointing.
Response from bose.comBy Customer Support, November 18, 2024
Hi there,
It is odd that you're having trouble with the earbuds out of the box. One thing I would make sure of is that you have removed the small plastic films that are on the inside of the charging case. They are there as part of packaging, and if not removed, they can affect charging and powering off of the earbuds. This can then cause unexpected behavior if the earbuds are remaining connected when inside the case. Please try resetting the earbuds following our instructions here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g59lAAA&language=en_US
You can also reach out to us for support, as we'd love to help: https://bose.life/contact
Nic - Bose Customer Support
It is odd that you're having trouble with the earbuds out of the box. One thing I would make sure of is that you have removed the small plastic films that are on the inside of the charging case. They are there as part of packaging, and if not removed, they can affect charging and powering off of the earbuds. This can then cause unexpected behavior if the earbuds are remaining connected when inside the case. Please try resetting the earbuds following our instructions here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g59lAAA&language=en_US
You can also reach out to us for support, as we'd love to help: https://bose.life/contact
Nic - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Horrible quality
on March 4, 2025
Posted by: Alkaco
Length of ownership:6 months
[This review was collected as part of a promotion.] Love design. Great for listening to music! Now, the quality of phone calls is HORRIBLE! I can hear perfectly but the individual I am calling informs that they have a difficult time hearing me. Voice sounds as though I am in a Tunnel. So, I asked my husband to call me using my earbuds, guess what I could not hear him.Quality of calls is far less then poor. Sadly this is a replacement, problems haven’t changed. So sad. What happened to Bose quality? Zero stars!
Response from bose.comBy Bose, Customer Support, March 7, 2025
Hello, thanks for leaving your thoughts of the Ultra Open Earbuds. It's great to hear you were impressed by the design and sound reproduction of the buds for music, but I'm sorry to learn you had problems with phone calls. Some key things I'd recommend checking if this happens are that you're still within close Bluetooth range of your smartphone, and that your bud is correctly inserted in the ear. Improper fit can result in the microphone not being pointed toward your mouth, which may result in poorer quality calls/external sounds being picked up instead of your voice.
If you need any support, do not hesitate to reach out. We'll be happy to help. https://bose.life/3ET4mCs
Jeff - Customer Support
If you need any support, do not hesitate to reach out. We'll be happy to help. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com