Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
1
Not for phone calls!!
on August 21, 2025
Posted by: No good for mobile calls
These are great for music but when you allow connectivity to mobile phones; you should ensure that part works equally as well. During mobile calls; the other end goes silent; where you think the call has dropped or you are screaming at the top of your lungs and the caller on the other end can not hear a thing. This happens within 5 minutes of every single phone call. Very annoying. I was super hyped to receive them but very disappointed day 1.
Response from bose.comBy Customer Support, August 21, 2025
Hi there, we appreciate your valuable feedback, and we're sorry to learn about the issues you're experiencing. While the microphone of our Ultra Open Earbuds adapts to the environment and is designed to facilitate calls, certain factors can affect connectivity and call quality. These include not updating the earbuds, being blocked, or not being worn properly. To assist you more effectively, kindly send us a direct message through http://bose.life/globalsupport. We're confident that we can work together and make things right. Kurt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Finally!
on August 21, 2025
Posted by: Nielle
Gender:Female
Length of ownership:1 month
Just what i was looking for! Earbuds that I can wear with no discomfort. Sound quality is good and I like being able to hear what's going around me but just with little speakers right in my ears. As others have said, you wouldn't want these if you are in a super loud environment or want to shut out other sounds. But these are perfect for me!
Written by a customer while visiting bose.com
Customer Rating
5
Ear buds for a runner
on August 22, 2025
Posted by: Mike
Gender:Male
Length of ownership:1 month
This is another great Bose product. I was initially concerned that the design would not hold the buds in place while I run but that’s not the case. They are very secure once they are on and again, the sound quality is excellent.
Written by a customer while visiting bose.com
Customer Rating
5
on August 30, 2025
Posted by: MM 32
Gender:Male
Length of ownership:6 months
This is my 4th boss wireless earbuds I have purchased 3 were gifted to friends...so that's the best way to answer the question for my thoughts about Bose wireless ear buds.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on September 1, 2025
Posted by: Bige7375
Gender:Male
Length of ownership:1 month
Great sound. I was skeptical at first but you can feel every ounce of your music
Written by a customer while visiting bose.com
Customer Rating
5
Great
on September 5, 2025
Posted by: TarakianWarrior
Gender:Female
Length of ownership:1 month
I bought these a month ago and it took me a bit to find the "sweet spot" but once I found it I have been happy ever since. I am extremely hard of hearing and wear hearing aids that are connected to my phone so I cannot use the Earbuds while wearing the hearing aids but other than that I am very happy with my purchase.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for different needs
on September 11, 2025
Posted by: Bernice
Gender:Female
Length of ownership:3 months
I have a teenager, and while this should be self-explanatory, let me explain. She hasn’t taken off her headphones for more than a few minutes in over four years. I was so frustrated at constantly having to text her whenever she was needed, and the in-ear headphones caused a lot of stubborn earwax build-up that we had to deal with.
So I got her the Bose Open Ear headphones—and just like before, they haven’t come off. But this time, at least she can hear her surroundings. She’s still able to enjoy her music and podcasts, but now she can respond when someone calls her, hear me without shouting, and even stay aware of what’s happening around her.
As a parent, that’s a huge relief. No more isolation, no more ear problems—just a happy teenager who still gets her constant soundtrack, and a parent who doesn’t feel ignored.
Because of this, I got a second pair for myself. I had the previous in ear Bose and it never quite fit right. These solve that issue for me and I am overall extremely satisfied.
Written by a customer while visiting bose.com
Customer Rating
1
So disappointed!!! In these open ear buds
on September 12, 2025
Posted by: Ritaboo
Gender:Female
Length of ownership:6 months
I have had the worst experience with these headphones the connection sucks, this is my 4th pair and still having issues with people hearing me, they either breaking up during conversations or I sound muffled like I'm far away talking making it difficult for them to understand me. I love the style but the connection is horrible for phone calls
I will not be looking to invest in another pair of bose
I will not be looking to invest in another pair of bose
Response from bose.comBy Bose, Customer Support, September 12, 2025
Hi Ritaboo! We're really glad to hear you love the style of our product thank you for sharing that! We're sorry to hear about the issues you've experienced, and we'd love the chance to make it right. To help out, we've put together a couple of troubleshooting guides that will resolve the concerns:
Intermittent connection: http://bose.life/48bDAp9
Microphone issues: http://bose.life/464Apyl
Rest assured, this guide should definitely help you out.
Gem - Customer Support
Intermittent connection: http://bose.life/48bDAp9
Microphone issues: http://bose.life/464Apyl
Rest assured, this guide should definitely help you out.
Gem - Customer Support
Written by a customer while visiting bose.com