Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,716 Reviews)
Rating breakdown 3,716 reviews
5 Stars
2,381
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Ultra Open Ear Buds
on October 17, 2024
Posted by: Redcollins78
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I think the Ultra Open Ear Buds are a great buy and they fit my lifestyle perfectly. I do believe they're a bit pricey but that would be my only complaint.
Written by a customer while visiting bose.com
Customer Rating
3
Please fix connection
on October 17, 2024
Posted by: Dozer
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Great sound, love that I can hear everything around me while listening. Super comforable, I forget to take them off. One major downside. They keep disconnecting. I have had to reset them multiple times. Delete the app, reboot the headphones, restart my phone, then they are fine. For a few days. Wish we could get an update for that, but still enjoy them.
Response from bose.comBy Customer Support, October 17, 2024
Hi there,
I'm really happy to see that you love the great sound, the design, and how super comfortable they are. Please make sure that you let the app update to the latest version, as we have released a new app version to improve connectivity. You can also try the steps here: https://bose.life/4dRcCm5
Please do reach out to us as well, as we'd love to get you the most from your earbuds: https://bose.life/contact
Nic - Customer Support
I'm really happy to see that you love the great sound, the design, and how super comfortable they are. Please make sure that you let the app update to the latest version, as we have released a new app version to improve connectivity. You can also try the steps here: https://bose.life/4dRcCm5
Please do reach out to us as well, as we'd love to get you the most from your earbuds: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great...but
on October 17, 2024
Posted by: 6sicks6
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Sound and comfort are great. Battery lasts longer than advertised. Call quality is absolutely terrible. If you intend to use them strictly for music or ebooks, they are wonderful. If you also want to make and receive phone calls, look elsewhere.
Response from bose.comBy Customer Support, October 18, 2024
Hello, thanks for leaving your thoughts on the Ultra Open Earbuds! It's great to hear you were impressed by the sound and comfort, but sorry to hear you've experienced call quality problems. This could be attributed to incorrect placement on the ear, it is important to ensure they are installed in the correct position to obtain the best experience. https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g7vPAAQ&language=en_US#:~:text=Place%20the%20rounded%20end%20of,the%20best%20position%20for%20you. In addition, it is advisable to keep your phone in close proximity to ensure good Bluetooth signal quality is maintained. Many things in the room including your own body can have an effect on the strength of the Bluetooth signal, and this can result in degraded call quality.
Need further assistance? We're here to help https://bose.life/3ET4mCs.
Jeff - Customer Support
Need further assistance? We're here to help https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Can still hear what’s going on around you
on October 17, 2024
Posted by: Alexa23
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Got a month ago, and they work great! Fits different so takes a while to get used to, and makes ears a little sore at first.
Written by a customer while visiting bose.com
Customer Rating
5
Love these ear buds!
on October 17, 2024
Posted by: joycekapella
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Great sound, as always! Love my open ear buds. Already had quiet comfort headset which is awesome, and these ear buds didn’t disappoint!
Written by a customer while visiting bose.com
Customer Rating
4
Disappointed
on October 17, 2024
Posted by: Weezie
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this about a month ago ‘ but very disappointed because it does not work with my apple device for calls
It does not work with my apple phone for receiving calls
The sound is negative for me no bass and cannot compare with Apple AirPods
It does not work with my apple phone for receiving calls
The sound is negative for me no bass and cannot compare with Apple AirPods
Written by a customer while visiting bose.com
Customer Rating
5
Love ‘em
on October 17, 2024
Posted by: Stan the Buckeye Man
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Been about a month of use, and the sound quality is superior, greatly appreciate the reliability, ease of use, and fit.
Written by a customer while visiting bose.com
Customer Rating
2
Not loud enough for podcasts
on October 17, 2024
Posted by: Mumbles
Length of ownership:1 month
[This review was collected as part of a promotion.] At full volume, I cannot hear podcasts. They're loud enough for music, but even putting a stretchy headband over the devices to hold the speakers closer to my ear canal, I still cannot understand spoken word with these.
Response from bose.comBy Customer Support, October 18, 2024
Hello,
Thank you for sharing your experience with your Ultra Open Earbuds.
I am sorry to hear that you are unable to clearly listen to your podcasts with them. This could be caused because you are not properly wearing them, so to make sure you are getting the best experience, please check this article: https://bose.life/4dFT2cl
If you need further assistance, you can always contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Thank you for sharing your experience with your Ultra Open Earbuds.
I am sorry to hear that you are unable to clearly listen to your podcasts with them. This could be caused because you are not properly wearing them, so to make sure you are getting the best experience, please check this article: https://bose.life/4dFT2cl
If you need further assistance, you can always contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com