Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Best earbuds ever!
on April 28, 2024
Posted by: CK727
Gender:Male
Length of ownership:1 month
I don’t usually do reviews, but I have to say that these are the best ear buds I have ever owned. I thought I would try them and likely send them back, so I have been very pleasantly surprised. The sound is amazing. I actually prefer them over the quiet comfort buds for sound and every day usability.
They have a very nice, comfortable and secure fit. They sound terrific. I can still hear what is going on around me when needed, but the music takes the priority so you really hear what you want to and what you need to in a perfect balance. They are also very easy to use with controls that are simple.
Couldn’t be happier with this purchase, and yes they are worth the money.
They have a very nice, comfortable and secure fit. They sound terrific. I can still hear what is going on around me when needed, but the music takes the priority so you really hear what you want to and what you need to in a perfect balance. They are also very easy to use with controls that are simple.
Couldn’t be happier with this purchase, and yes they are worth the money.
Written by a customer while visiting bose.com
Customer Rating
2
Great idea, but..
on May 4, 2024
Posted by: Cedar78
Gender:Female
Length of ownership:1 month
They do not fit like I thought they would. The clip needs to be a little tighter as they tend to slip on my earl lobe. This, of course, affects the sound quality.
Written by a customer while visiting bose.com
Customer Rating
1
Not 💯 happy
on May 4, 2024
Posted by: Cale
Gender:Male
Length of ownership:1 week
I don’t like how they disconnect and cut in and out
Response from bose.comBy Customer Support, May 6, 2024
Hello,
I'm sorry to hear you're disappointed with the Ultra Open Earbuds. They certainly shouldn't be disconnecting or cutting in and out. To remedy this, I'd suggest ensuring you are keeping them withing 33ft/10m of the paired device. This will help ensure a good connection. You can find more troubleshooting tips here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0yyAAA&language=en_US.
Still having issues? We're here to help. Get in touch with us via one of the many options found here: https://bose.life/3ET4mCs.
Jeff - Customer Support
I'm sorry to hear you're disappointed with the Ultra Open Earbuds. They certainly shouldn't be disconnecting or cutting in and out. To remedy this, I'd suggest ensuring you are keeping them withing 33ft/10m of the paired device. This will help ensure a good connection. You can find more troubleshooting tips here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0yyAAA&language=en_US.
Still having issues? We're here to help. Get in touch with us via one of the many options found here: https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent features
on May 4, 2024
Posted by: Quejoe64
Gender:Female
Length of ownership:1 week
Excellent sound, fits nicely on your ear! Long lasting battery's life too! Worth the investment.
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable and good sound quality
on May 4, 2024
Posted by: Filipe
Gender:Male
Length of ownership:1 month
The sound quality is better than I expected for open ear airbuds, it is very comfortable and ergonomic, I use it for meetings all day long and it is very good when cycling because I can listen to my music/podcasts but also pay attention to what is going on nearby.
Written by a customer while visiting bose.com
Customer Rating
1
Not worth price
on May 4, 2024
Posted by: Andy
Gender:Male
Length of ownership:1 month
Product is amazing to listen to music with, but horrible on phone calls. Sounds like you're inside a tunnel.
Response from bose.comBy Global Customer Service, August 1, 2024
Hello Andy, I'm glad you like listening to music on your Ultra Open Earbuds! If you're having trouble on phone calls, try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If issues continue, please reach out to us via the options here: https://support.bose.com/s/get-help-landing-page?language=en_US. We'd love to help.
Warm regards
Fiona M. - Customer Support
If issues continue, please reach out to us via the options here: https://support.bose.com/s/get-help-landing-page?language=en_US. We'd love to help.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
good but not great
on May 11, 2024
Posted by: Mags
Gender:Male
Length of ownership:1 month
I love Bose and I love the headphones, but I don’t get the volume that I need. I’m not sure I’m going to keep them.
Response from bose.comBy Customer Support, May 13, 2024
We are sorry to hear that you feel like the volume you are getting does not meet your expectations. This is not the experience we strive to provide. We would like to take the opportunity and assist you in case you're encountering an issue with your earbuds. Please feel free to reach out to our support team in order to get further assistance.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful sound and great features.
on May 18, 2024
Posted by: Val69
Length of ownership:1 week
I bought a pair for myself, son and daughter. Love the new earbuds.
Written by a customer while visiting bose.com