Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
848
4 Stars
229
3 Stars
62
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
This product has great graphics
on September 17, 2025
Posted by: Dgrill
[This review was collected as part of a promotion.] The Galaxy Ai is very helpful when it comes to searching for different things, like recipes for one and many other things as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great
on September 17, 2025
Posted by: Weeping
[This review was collected as part of a promotion.] This is a really good pho e and is a really big upgrade to my previous phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, works great
on September 17, 2025
Posted by: Snaps2929
[This review was collected as part of a promotion.] Great product, does everything I need, love the wallet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. And durable as hell.
on September 17, 2025
Posted by: Ogawgg
[This review was collected as part of a promotion.] Galaxy ai is included and works wonderfully! Phone is durable and tough as nails screen takes alot before being scratced colors and backlight are bright and always display
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is a hit or miss
on September 18, 2025
Posted by: Notpleased
[This review was collected as part of a promotion.] I've only had this phone for 6 months, and I regret getting it. After the first 30 days of buying this A36 started giving me problems. My phone calls disconnect on its own and shuts down. Also it freezes on a constant basis. Samsung helped me reboot the phone, but I'm still having issues.
Value
3
Response from Samsung USBy R&R, September 22, 2025
Hello there, Thank you for sharing how things are going with your Galaxy A36 5G. Based on what you’re describing, it may be a good time to perform a software update. Software updates are like oil changes and tune-ups for your phone or tablet—they keep everything running smoothly. They also help improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in top shape. If a system update is available, you should install it to ensure your phone or tablet operates smoothly. To do this, use two fingers to swipe down from the top right corner of the screen, then tap the Settings icon. Swipe to and tap Software update or System updates—these options might vary between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, though you may need to tap Download now on some devices. Once the download is complete, follow the on-screen instructions to install the update. For more information about updating your device, please check out the article linked below. We appreciate you reaching out, and thank you for choosing Samsung. How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Posted by: Odel
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent Samsung Phone, super fast processor, picture quality outstanding
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: RMCNAUGHTAN
Expertise:Beginner
Verified Purchase:Yes
It's perfect except for the fact it wouldn't take my Sim card or an electronic Sim card until my carrier found a way around to accept it. Took 3 days! I almost sent the phone back!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A 36
on September 18, 2025
Posted by: wbeeler10
[This review was collected as part of a promotion.] Use for podcast, mustic, watching videos, playing games, calling, texting.
The only problem i have with this phone is it doesn't have enough storage space. And doesn't HAVE ANY PLACE TO PUT AN SD CARD FOR EXTRA STORAGE. .
The only problem i have with this phone is it doesn't have enough storage space. And doesn't HAVE ANY PLACE TO PUT AN SD CARD FOR EXTRA STORAGE. .
Value
3
Response from Samsung USBy R&R, September 22, 2025
Hey there wbeeler10, We love hearing when our users are able to be productive with their devices, and it seems the Galaxy A36 5G is bringing your creations to life. Love to hear it! From capturing amazing audio to streaming your favorite content or even staying connected with friends and loved ones, you can do it all on your Galaxy A36 5G! When it comes to choosing a more streamlined device design, we knew that Samsung Cloud could be a great benefit for many users. You can ensure your phone's data is always up to date with Samsung Cloud. It will sync data across multiple devices so they have the latest information. If you use some apps more than others—no worries—you can customize which apps automatically sync. When sync is enabled for the same app on multiple devices, your data will follow you no matter which device you use! Please find out more about Samsung Cloud by checking out the article linked below. Thank you for your wonderful review; we appreciate you making Samsung your go-to choice. Sync data across all of your devices using Samsung Cloud
https://www.samsung.com/us/support/answer/ANS10002777/
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10002777/
-Ty
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Written by a customer while visiting Samsung US