Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
848
4 Stars
229
3 Stars
62
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
Memory speed slow
on July 28, 2025
Posted by: Rabbit311
[This review was collected as part of a promotion.] Operating system crash alot during use, battery could be better
Value
3
Response from Samsung USBy R&R, July 31, 2025
How is it going Rabbit311,
Thank you so much for sharing your experience with the A36 5G! This model is packed with powerful tools and smart customization options. Sometimes, just a few simple tweaks can really make a difference. If your device is crashing often, it might be helpful to give it a quick boost. The Quick Optimization feature can enhance your phone’s performance by identifying battery-draining apps, clearing unnecessary files, scanning for malware, and closing background apps, all in just a few steps. It’s quick and easy to do: go to Settings, swipe to and tap Device Care, then tap Optimize Now and Done. Want to learn more about keeping your device in top shape? Check out the helpful article linked below. Your phone’s 5000 mAh battery is built to keep up with your busy day, offering about 13 hours of screen-on time based on real-world testing. For more tips on extending your battery life, explore the online resource linked below. We truly value your feedback and are delighted to hear from you. Powered by innovation, fueled by your support. Thanks so much for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you so much for sharing your experience with the A36 5G! This model is packed with powerful tools and smart customization options. Sometimes, just a few simple tweaks can really make a difference. If your device is crashing often, it might be helpful to give it a quick boost. The Quick Optimization feature can enhance your phone’s performance by identifying battery-draining apps, clearing unnecessary files, scanning for malware, and closing background apps, all in just a few steps. It’s quick and easy to do: go to Settings, swipe to and tap Device Care, then tap Optimize Now and Done. Want to learn more about keeping your device in top shape? Check out the helpful article linked below. Your phone’s 5000 mAh battery is built to keep up with your busy day, offering about 13 hours of screen-on time based on real-world testing. For more tips on extending your battery life, explore the online resource linked below. We truly value your feedback and are delighted to hear from you. Powered by innovation, fueled by your support. Thanks so much for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the cool features this phone has
on July 28, 2025
Posted by: Reeree
[This review was collected as part of a promotion.] It allows me to keep all my daily tasks and important information right at my fingertips at any moment I need it also it has so many unexpected features that my old Motorola phone didn't have im super happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Affordable and goof quality
on July 29, 2025
Posted by: Pammiee
[This review was collected as part of a promotion.] Ive always been a Samsung Ultra person for over 10 years now. This year I was forced to buy the samsung A36 due to finances. I never understood the difference between the models of phones. It was finally explained to me and all Samsung A series are a more affordable option than their Ultras or S models. Since the phones are affordable, I feared the quality wouldnt be great. I was wrong. The phone has lots of storage, the screen is a bit bigger than my Ultra 22, and it has 3 cameras like me Ultra 22. The processor is also better than expected and I learned the processor is important because it manages how fast or slow the phone can move between tasks you might be doing on your phone. I owned the Samsung A15 and if I had a lot of applications open the slow will be unbearable slow. The A36 has only went slow on my once and it was when I was trying to record and received a message at the same time. I also like that this phone does come with the Galaxy AI installed on the phone and in your Google Chrome brower. However, the most thing I appreciate is that you are for forced to use the Galaxy AI. It is your option whetjer to enable it. Overall, the phone is good quality for being the affordable option.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Would love to hold the phone in my had to experien
on July 29, 2025
Posted by: Helldiver
[This review was collected as part of a promotion.] Galaxy ai is amazing it smart and simple to use yet it is diverse enough for everyone to find there own way of using it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality
on July 29, 2025
Posted by: Wajiroon
[This review was collected as part of a promotion.] I like its features. There are many more new features and options are avaialbale in this phoen. We can use AI tool google tool and camera is really good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a Great camera and lots of memory.
on July 29, 2025
Posted by: MisterPatterson
[This review was collected as part of a promotion.] I use my phone with Galaxy AI for everything. It has an amazing camera and plenty of space for memories.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A36... budget compromise or wallet maximize?!?!
on July 29, 2025
Posted by: GalaxyManAI
[This review was collected as part of a promotion.] The Galaxy A36 Series is an impressive blend of performance, style, and innovation, making it one of the best mid-range phones on the market. From the sleek design to the vibrant AMOLED display, every detail feels premium without the flagship price tag. The real standout, though, is Galaxy AI — Samsung’s cutting-edge artificial intelligence that takes the user experience to the next level.
Galaxy AI seamlessly enhances everyday tasks, from real-time language translation and smart photo editing to intelligent battery optimization and personalized suggestions. Whether you’re navigating work, travel, or social life, Galaxy AI works behind the scenes to make everything faster, smoother, and more intuitive.
Performance-wise, the A36 Series delivers with a responsive processor, solid multitasking, and reliable battery life. The camera system is also a major win, capturing sharp photos even in low light, and powered by AI to perfect your shots effortlessly.
In short, the Galaxy A36 Series is more than just a phone — it’s your smart companion, empowered by Galaxy AI. Samsung has truly raised the bar for what a mid-range device can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is not very good.
on July 29, 2025
Posted by: Horriblegalaxy
[This review was collected as part of a promotion.] I recently paid for this model of phone less than one month agp And I have only had problems since. It doesn't work 75 percent of the time. It always get super hot when I charge it. I love galaxy brand phone but this one is a disappointment by far.
Value
3
Response from Samsung USBy R&R, July 31, 2025
Hi and thank you.
We’re continually learning from customer experiences, and your input on the Galaxy A35 5G is truly valuable to us. To keep your device charging optimally, please use a Samsung-approved cable and adapter. You might also find the online article linked below helpful for maintaining your device’s temperature. If you notice any unusual behavior, we’d love to gather more details so we can assist you better. Feel free to contact our Samsung Support Team anytime, we’re here to help! Thanks so much for reaching out; we’re always delighted to have you as part of the Samsung family!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We’re continually learning from customer experiences, and your input on the Galaxy A35 5G is truly valuable to us. To keep your device charging optimally, please use a Samsung-approved cable and adapter. You might also find the online article linked below helpful for maintaining your device’s temperature. If you notice any unusual behavior, we’d love to gather more details so we can assist you better. Feel free to contact our Samsung Support Team anytime, we’re here to help! Thanks so much for reaching out; we’re always delighted to have you as part of the Samsung family!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US