Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
848
4 Stars
229
3 Stars
62
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Great features.
on April 19, 2025
Posted by: Kimdallen
I bought this phone a month ago, and have been enjoying it quit a bit.
Response from Samsung USBy R&R, April 21, 2025
Hey Kimdallen,
Thank you for your honest review! The Galaxy A36 5G offers exceptional features, including premium options and smart extras designed to enhance your daily life. Its smooth, vibrant screen allows you to effortlessly enjoy your favorite content, whether you are at home or on the go. The Galaxy A36 5G continues to set a high standard.
-Ty
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Thank you for your honest review! The Galaxy A36 5G offers exceptional features, including premium options and smart extras designed to enhance your daily life. Its smooth, vibrant screen allows you to effortlessly enjoy your favorite content, whether you are at home or on the go. The Galaxy A36 5G continues to set a high standard.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Its not the best of Samsung
on June 4, 2025
Posted by: Splishsplash
[This review was collected as part of a promotion.] Galaxy ai on my Samsung is still foreign to me . IT JUST TOO MUCH OF A HASSLE TO GO AND GET MYSELF ANOTHER PHONE . BUT I GUESS ITS AND OKAY PHONE I SHOULD BE GRATEFUL BUT COME ON I BEEN HAVING THE WORST GLITCHES WITH THIS PHONE .
Value
1
Response from Samsung USBy R&R, June 5, 2025
Ahoy Splishsplash,
Thank you for sharing your experience with your Galaxy A36 5G. While it comes equipped with many advanced features, the Galaxy AI may not be fully integrated with your model. However, any glitches or freezing can be improved. It can be frustrating when your Galaxy phone or tablet becomes unresponsive, but there’s good news—you can likely resolve this without needing to send it in for service.
The Quick Optimization feature can enhance your device's performance by pinpointing apps that consume excessive battery power. It also cleans up unnecessary items from memory, removes unwanted files, scans for malware, and terminates apps running in the background. Optimizing your phone is both quick and straightforward. Simply go to Settings, swipe to and tap Device care, then tap Optimize now, followed by Done.
For additional helpful tips, you can refer to the resource titled "Samsung phone or tablet freezes and crashes," which will be linked below. Thank you for reaching out. Please don't hesitate to contact a member of our Samsung Support Team for further assistance. We appreciate your loyalty as a Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with your Galaxy A36 5G. While it comes equipped with many advanced features, the Galaxy AI may not be fully integrated with your model. However, any glitches or freezing can be improved. It can be frustrating when your Galaxy phone or tablet becomes unresponsive, but there’s good news—you can likely resolve this without needing to send it in for service.
The Quick Optimization feature can enhance your device's performance by pinpointing apps that consume excessive battery power. It also cleans up unnecessary items from memory, removes unwanted files, scans for malware, and terminates apps running in the background. Optimizing your phone is both quick and straightforward. Simply go to Settings, swipe to and tap Device care, then tap Optimize now, followed by Done.
For additional helpful tips, you can refer to the resource titled "Samsung phone or tablet freezes and crashes," which will be linked below. Thank you for reaching out. Please don't hesitate to contact a member of our Samsung Support Team for further assistance. We appreciate your loyalty as a Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Competition is way better than samsung at the same
on August 10, 2025
Posted by: Suhasc
[This review was collected as part of a promotion.] For the same A36 price, Competition is giving flagship tech. Samsung is supposed to be innovative & top of a table not at the bottom.
Value
1
Response from Samsung USBy R&R, August 14, 2025
Hello Suhasc,
Thank you so much for sharing your thoughts on your Galaxy A36 5G! With its stunning 6.7″ 120 Hz Super AMOLED display, Snapdragon 6 Gen 3 chip, and durable Gorilla Glass Victus+, it truly feels like a premium device at an accessible price. We’re excited to offer six years of OS updates and security patches, an incredible bonus that’s usually reserved for high-end models. The battery life is reliable, and the 45 W charging means you can get powered up in no time. Plus, the AI tools like Circle to Search and Object Eraser help make everyday photo editing a breeze, right out of the box. It’s one of the best value Android phones around, delivering an impressive mix of features for the price. We’re proud to offer devices that cater to a wide range of users, packed with innovative tech. Thanks again for your review, and we’re delighted to welcome you to the Samsung Community!
-Ty
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Thank you so much for sharing your thoughts on your Galaxy A36 5G! With its stunning 6.7″ 120 Hz Super AMOLED display, Snapdragon 6 Gen 3 chip, and durable Gorilla Glass Victus+, it truly feels like a premium device at an accessible price. We’re excited to offer six years of OS updates and security patches, an incredible bonus that’s usually reserved for high-end models. The battery life is reliable, and the 45 W charging means you can get powered up in no time. Plus, the AI tools like Circle to Search and Object Eraser help make everyday photo editing a breeze, right out of the box. It’s one of the best value Android phones around, delivering an impressive mix of features for the price. We’re proud to offer devices that cater to a wide range of users, packed with innovative tech. Thanks again for your review, and we’re delighted to welcome you to the Samsung Community!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
No comparison to the S class
on August 11, 2025
Posted by: BokehKai
[This review was collected as part of a promotion.] I have been using Note 10 plus for several years. I love the capability of memory card slot for me to download pictures to my phone. It was flawless in anyway until I accidentally broken the screen. Samsung has stop supplying updates to the phone as well.
So I thought I would upgrade a new Samsung phone. While I have good experience with another brands around the same price range. I thought Samsung's phone must be much better. I made a fool out of myself.
A36 is a good phone if you want to call and receive calls. That is it. Everything else is not as smooth compared to my Note 10 plus or other brand I purchased around the same cost. The phone A36 is laggy, secure folder is much harder to use. Interface is no match to the S series.
My opinion is to stick to S series and stay away from this A series phone. I called in and wanted to return it but I pass the return day by few hours. I guess I am stuck with it for a while.
I may seek other alternatives since same price phone cannot deliver half of the performance compares to other brand phone. And btw, this phone has an awful trade in value. So again, stay away.
Value
1
Response from Samsung USBy R&R, August 15, 2025
Hi BokehKai,
Thanks so much for sharing your thoughts on the Galaxy A36 5G! It's designed to bring you reliable performance with a sleek look, a bright display, and dependable connectivity for your everyday needs like calling, messaging, and browsing. Plus, with its 5G speed, you get instant downloads and smooth streaming wherever coverage allows.
Even though the Galaxy A36 is part of our straightforward A Series, it still packs iconic Galaxy features like a vibrant screen, Adaptive Battery for all-day use, and the easy-to-navigate One UI interface. For many users, it’s a perfect mix of functionality and style in a simple, streamlined design.
Thanks for being a valued part of the Samsung family!
Ty
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Thanks so much for sharing your thoughts on the Galaxy A36 5G! It's designed to bring you reliable performance with a sleek look, a bright display, and dependable connectivity for your everyday needs like calling, messaging, and browsing. Plus, with its 5G speed, you get instant downloads and smooth streaming wherever coverage allows.
Even though the Galaxy A36 is part of our straightforward A Series, it still packs iconic Galaxy features like a vibrant screen, Adaptive Battery for all-day use, and the easy-to-navigate One UI interface. For many users, it’s a perfect mix of functionality and style in a simple, streamlined design.
Thanks for being a valued part of the Samsung family!
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Haven't had a phone in 7 years... my thoughts
on August 15, 2025
Posted by: BenOffTheGrid
[This review was collected as part of a promotion.] Wow. Simply incredible. My mind is blown by this thing and I can't put it down. Out the box straight addicted to this wonderful piece of tech and proudly adorn it as if it were an extension of my own flesh
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the product with brand features especially
on October 22, 2025
Posted by: Suneel
[This review was collected as part of a promotion.] I like AI features so planning to take ultra 25 to explore especially camera with 200 mega pixel camera
Value
4
Response from Samsung USBy R&R, November 21, 2025
Hey there Suneel,
Thanks for sharing what you love about the Galaxy A36 5G. The AI features simplify tasks and improve intelligence, making a difference for you. Your curiosity about Samsung’s camera shows how the Galaxy ecosystem evolves as you learn more. Whether it’s better zoom, clearer photos, or new tools, Samsung’s camera keeps improving. We appreciate your enthusiasm and feedback. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thanks for sharing what you love about the Galaxy A36 5G. The AI features simplify tasks and improve intelligence, making a difference for you. Your curiosity about Samsung’s camera shows how the Galaxy ecosystem evolves as you learn more. Whether it’s better zoom, clearer photos, or new tools, Samsung’s camera keeps improving. We appreciate your enthusiasm and feedback. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A36 phone
on November 16, 2025
Posted by: Stonermike
[This review was collected as part of a promotion.] I think this is A36 is awesome the camera does awesome stuff the phone itself in the future it has are great it is by far the best phone I had so far I know a couple people that have the same model and they love it too it's fast real fast I couldn't believe it when I first got it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my phone!
on November 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] My device is just like having a computer. I play games on it, lots of games! I use my calculator a bunch too. I've even downloaded an app to use on the washers and dryers we have in our apartment building. Whenever I have a question that I can't seem to find the answer to, I just ask my Galaxy AI. It has the answer to everything. I have just started using the AI because at 67, I am sort of set in my ways and don't like change. But, I'm learning. I truly can't seem to put my phone down. I think I'm as bad as my grandchildren.
Value
4
Response from Samsung USBy R&R, December 4, 2025
Howdy Marylugdbyhart,
Thank you for sharing the love of your Galaxy A36 5G with us. Your enthusiasm is infectious. It's wonderful to hear how games, everyday tools, and smart features like Gemini and Google Assistant enhance the A36 5G experience. That’s precisely how a modern phone should feel at any age. We value your kindness and your fantastic review. Thank you for making Samsung a part of your daily life.
Ty
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Thank you for sharing the love of your Galaxy A36 5G with us. Your enthusiasm is infectious. It's wonderful to hear how games, everyday tools, and smart features like Gemini and Google Assistant enhance the A36 5G experience. That’s precisely how a modern phone should feel at any age. We value your kindness and your fantastic review. Thank you for making Samsung a part of your daily life.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US