Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
848
4 Stars
229
3 Stars
62
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
2
BUILT CHEAP
on July 8, 2025
Posted by: WASLOYAL
[This review was collected as part of a promotion.] Galaxy AI is the best thing about this phone. Mine began to fall apart within 45 days. Literally. I paid good money for this phone thinking it would be of typical Samsung quality. I was mistaken. I wish I could get a refund. You have started to sway me towards the device of a certain fruit Samsung. I'm disappointed.
Value
2
Response from Samsung USBy R&R, July 9, 2025
Hi there,
We appreciate your input and value your voice. The Galaxy A36 5G was designed to deliver reliable experiences, particularly in terms of durability. It’s still helping many users power through their day. While this particular device doesn’t have the full-scale rollout of the Galaxy AI, there are many smart features incorporated. Gemini and Google Assistant are taking the user’s experience to the next level. If you would like to share more details with us about your experience, we are here to listen. Please reach out to our Samsung Support Team if your device has been damaged. As you may know, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and enhanced support.
We look forward to hearing from you. We are here to help. We value your loyalty to Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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We appreciate your input and value your voice. The Galaxy A36 5G was designed to deliver reliable experiences, particularly in terms of durability. It’s still helping many users power through their day. While this particular device doesn’t have the full-scale rollout of the Galaxy AI, there are many smart features incorporated. Gemini and Google Assistant are taking the user’s experience to the next level. If you would like to share more details with us about your experience, we are here to listen. Please reach out to our Samsung Support Team if your device has been damaged. As you may know, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and enhanced support.
We look forward to hearing from you. We are here to help. We value your loyalty to Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Time
from Az
Expertise:Intermediate
Verified Purchase:Yes
I have a problem with the screen going from horizontal to portrait sticks on horizontal
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, July 14, 2025
Hi Time,
Thank you for reaching out and sharing your experience with your Galaxy A36 5G. If your device is stuck in landscape mode, several factors could be contributing to this issue. If it happens occasionally, check if any apps running in the background are defaulting to that mode.
Depending on your preference, you can adjust the screen orientation. There are three icons available for changing the screen orientation: Auto Rotate, Portrait, and Landscape.
To start, swipe down from the top right of the screen to open the Quick Settings panel. You should swipe left or right if the icons are not visible on the first screen.
- **Auto Rotate**: This option allows your device’s screen orientation to adjust automatically based on how you hold it. For example, if you turn your device sideways, the screen will switch to landscape mode. The Auto Rotate icon looks like a small phone surrounded by two arrows and will glow blue or white when enabled.
- **Portrait or Landscape Mode**: Portrait mode locks the screen in the upright position, while Landscape mode locks the screen sideways. Both icons resemble a lock and appear gray when enabled. When enabled, your device’s screen will not rotate based on how you are holding it; however, apps designed for a specific mode will still rotate the screen as needed.
For more detailed information on how to select the option that works best for you and how to turn these settings on or off, please check the online resource linked below.
Thank you for being a part of the Samsung community!
Turn your Galaxy phone or tablet's screen rotation on or off
https://www.samsung.com/us/support/answer/ANS10001977/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A36 5G. If your device is stuck in landscape mode, several factors could be contributing to this issue. If it happens occasionally, check if any apps running in the background are defaulting to that mode.
Depending on your preference, you can adjust the screen orientation. There are three icons available for changing the screen orientation: Auto Rotate, Portrait, and Landscape.
To start, swipe down from the top right of the screen to open the Quick Settings panel. You should swipe left or right if the icons are not visible on the first screen.
- **Auto Rotate**: This option allows your device’s screen orientation to adjust automatically based on how you hold it. For example, if you turn your device sideways, the screen will switch to landscape mode. The Auto Rotate icon looks like a small phone surrounded by two arrows and will glow blue or white when enabled.
- **Portrait or Landscape Mode**: Portrait mode locks the screen in the upright position, while Landscape mode locks the screen sideways. Both icons resemble a lock and appear gray when enabled. When enabled, your device’s screen will not rotate based on how you are holding it; however, apps designed for a specific mode will still rotate the screen as needed.
For more detailed information on how to select the option that works best for you and how to turn these settings on or off, please check the online resource linked below.
Thank you for being a part of the Samsung community!
Turn your Galaxy phone or tablet's screen rotation on or off
https://www.samsung.com/us/support/answer/ANS10001977/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product for the money
on August 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought this phone because my last 1 was stolen, since then I've started learning the stock and crypto market,and so many sites to chose from,cashapp,paypal, etoro,coinmarketcap.com, BTCC,crypto.com, crypto.com/exchange, and the only problems I've had is with the verification, I dont know why they dont just use your finger print for everything, no more password, passkey, 2 step verification, if you got my print,you cut my finger off or it's me,right? Galaxy AI do you hear me?
Value
3
Response from Samsung USBy R&R, August 4, 2025
Hey Californication,
Thank you for reaching out and sharing your insight on the Galaxy A36 5G. From the details of your review, we may need to gather more information to better assist you. Please contact our Samsung Support Team for more information about your experience. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insight on the Galaxy A36 5G. From the details of your review, we may need to gather more information to better assist you. Please contact our Samsung Support Team for more information about your experience. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Not a reliable device.
on November 13, 2025
Posted by: Annoyed
[This review was collected as part of a promotion.] Phone loses internet over wifi whenever i stop using. Have to turn wifi off and on every time. No other device in my household has this issue, except the other samsung one (galaxy tab). Also touchscreen can become unresponsive if you take too many screenshots or photos and you have to restart device. Memory managment is also poor, apps in the background are killed often. There is some galaxy ai too.
Value
2
Response from Samsung USBy R&R, November 14, 2025
Hey Annoyed,
Thank you for sharing your honest experience with the Galaxy A36 5G. Designed to support daily needs with a simple interface, reliable connectivity, and smart features, your feedback on how it performs under heavier use is valuable. You mentioned concerns like Wi-Fi reconnecting after being idle, the touchscreen lagging during heavy multitasking, and background apps closing more often than you’d like. This may suggest it’s time for a software update. To check for updates: swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Navigate to and select Software update or System updates—this may differ between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but on some devices you might need to tap Download now. Once downloaded, follow the on-screen steps to install. You can learn more about updating your device through the link below. Our knowledgeable Samsung Support Team is ready to assist—feel free to contact us. We appreciate your taking the time to share your experience. Thank you for being part of the Samsung community.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your honest experience with the Galaxy A36 5G. Designed to support daily needs with a simple interface, reliable connectivity, and smart features, your feedback on how it performs under heavier use is valuable. You mentioned concerns like Wi-Fi reconnecting after being idle, the touchscreen lagging during heavy multitasking, and background apps closing more often than you’d like. This may suggest it’s time for a software update. To check for updates: swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Navigate to and select Software update or System updates—this may differ between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but on some devices you might need to tap Download now. Once downloaded, follow the on-screen steps to install. You can learn more about updating your device through the link below. Our knowledgeable Samsung Support Team is ready to assist—feel free to contact us. We appreciate your taking the time to share your experience. Thank you for being part of the Samsung community.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This Product is good Bang for your Buck!
on October 16, 2025
Posted by: RedCellist
[This review was collected as part of a promotion.] This device is very well for the price. I get everything like Google Gemini, Galaxy AI, and much more. This phone is so easy to maneuver, but also high-tech. I would HIGHLY reccomend this device for those who want quality for a very reasonable price.
Value
4
Response from Samsung USBy R&R, October 28, 2025
Hey RedCellist,
Thank you for sharing your thoughts on the Galaxy A36 5G. We appreciate hearing from dedicated Galaxy fans like you. The Galaxy A36 5G offers all the essentials to support you throughout your day and beyond. Features like Gemini and Google Assistant put a wide range of functions at your fingertips. We’re grateful for your positive feedback and for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A36 5G. We appreciate hearing from dedicated Galaxy fans like you. The Galaxy A36 5G offers all the essentials to support you throughout your day and beyond. Features like Gemini and Google Assistant put a wide range of functions at your fingertips. We’re grateful for your positive feedback and for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not at all
on March 27, 2025
Posted by: Faofao
We want the CPU of 3.4 processor for Galaxy, change the system
I would recommend this to a friend!
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, March 28, 2025
Hola Faofao,
Thank you for sharing your thoughts on the Galaxy A36 5G! We appreciate your enthusiasm for powerful performance and understand the excitement around processor expectations. The Galaxy A36 5G is designed to offer a well-rounded experience with reliable performance for everyday use, and it’s great to hear that you’re seeking even more capability. With its Octa-core processor (4x 2.4 GHz Cortex-A78 and 4x 1.8 GHz Cortex-A55), this device is indeed an advanced option. Samsung is constantly evolving, and each new release builds on previous models to deliver meaningful improvements. If you’re looking for speed, features, and future-ready innovation, this device is a solid choice. Learn more about all the features on your Galaxy A36 5G by checking out the article linked below. We appreciate you reaching out, and thank you for choosing Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A36 5G! We appreciate your enthusiasm for powerful performance and understand the excitement around processor expectations. The Galaxy A36 5G is designed to offer a well-rounded experience with reliable performance for everyday use, and it’s great to hear that you’re seeking even more capability. With its Octa-core processor (4x 2.4 GHz Cortex-A78 and 4x 1.8 GHz Cortex-A55), this device is indeed an advanced option. Samsung is constantly evolving, and each new release builds on previous models to deliver meaningful improvements. If you’re looking for speed, features, and future-ready innovation, this device is a solid choice. Learn more about all the features on your Galaxy A36 5G by checking out the article linked below. We appreciate you reaching out, and thank you for choosing Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice camera and comes with a lot of features.
on July 2, 2025
Posted by: Sai134
[This review was collected as part of a promotion.] Very nice camera and comes with a lot of features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome
on May 7, 2025
Posted by: old school
I can't get phone gonna be awesome best deal u gonna get
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US