Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
848
4 Stars
229
3 Stars
62
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
4
Great 👍🏾 budget friendly phone 📱
on October 10, 2025
Posted by: WolloMenez
[This review was collected as part of a promotion.] I was worried initially when I bought the phone since it was inexpensive but I was wrong. The A36 5G is great 👍🏾 phone. I use my phone 📱 more than the average users listening to music for more than 12 hours a day. Using multiple apps for work 6 days a week 12 plus hours a day, this phone 📱 delivers 🙌🏾 I been using this phone for the past 3 months without any glitches or problems! I highly recommend this A36 5G Samsung phone 📲 Buy it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The product is moderately good.
on October 10, 2025
Posted by: DavidValencia
[This review was collected as part of a promotion.] I find all the features OK. However, I think these phones should have more structured power circuits, as many different chargers provide a great amount of power that most of the time end up damaging the port or the phone itself. As a result, I have been subject to charge my phone with my pc or weaker power sources. On the other hand, I really appraise the multi-task and dual screen, features that are essential to accomplish different and important tasks as fast and useful as possible.
Value
3
Response from Samsung USBy R&R, October 21, 2025
Greetings DavidValencia,
Thank you for reaching out and sharing your insight and thoughts on your Galaxy A36 5G. We appreciate your feedback as it helps us understand how users are interacting with their products. To ensure compatibility with the charging port and compatible chargers, we strongly recommend using only Samsung-authenticated charger cables and adapters. This is not just for the best performance of your device, but also for your safety. Please check out the link below for information on supported cables, types of charging cables, and the charging speed needed for your device. We thank you for taking the time to reach out. We value you as a Samsung customer.
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing your insight and thoughts on your Galaxy A36 5G. We appreciate your feedback as it helps us understand how users are interacting with their products. To ensure compatibility with the charging port and compatible chargers, we strongly recommend using only Samsung-authenticated charger cables and adapters. This is not just for the best performance of your device, but also for your safety. Please check out the link below for information on supported cables, types of charging cables, and the charging speed needed for your device. We thank you for taking the time to reach out. We value you as a Samsung customer.
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great value!
on October 11, 2025
Posted by: VegasFreddy
[This review was collected as part of a promotion.] I’ve been daily-driving the Galaxy A36 5G and it’s a solid pick—bright, smooth screen, snappy enough for socials/maps/light gaming, and all-day battery with fast top-ups. The cameras are reliable in daylight and just okay at night, which is fine for what I need. The best part has been Galaxy AI—Circle to Search, translation, and auto-summaries actually save me time instead of feeling gimmicky. I do miss wireless charging and a microSD slot, but for the price I’m happy recommending this great value!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is very good.
on October 11, 2025
Posted by: hxppy1234k
[This review was collected as part of a promotion.] The device is performing exceptionally well for gaming purposes. Furthermore, the integration of Galaxy AI is also quite impressive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My A362025
on October 11, 2025
Posted by: LovemyA36Kl
[This review was collected as part of a promotion.] I enjoy my storage & speed of phone & photo features.
AI is an interesting feature
AI is an interesting feature
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi LovemyA36Kl,
Thanks for the love! The Galaxy A36 5G has many thoughtful features, and we’re glad to hear they’re making a difference for you. You can learn more about the intuitive features of our device by checking out the link below. We appreciate your support. The power is in your hands. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for the love! The Galaxy A36 5G has many thoughtful features, and we’re glad to hear they’re making a difference for you. You can learn more about the intuitive features of our device by checking out the link below. We appreciate your support. The power is in your hands. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
I have been unable to set up my phone.
on October 11, 2025
Posted by: Love2relax
[This review was collected as part of a promotion.] I have not been able to set up my phone because it is very complicated and not explained easily for people like myself not a technical person and my phone freezes quite a bit not enough memory storage space and I upgraded from a 64 to a 128 GB if somebody could send me a book on how to set up everything that's on my phone that would be helpful because I don't know everything that's on my phone sometimes I will go to my Adobe Acrobat and something else will pop up saying that the PDF file is old and needs to be updated but yet when I go to update my Adobe it gives me to a different app in the Google Play Store so somebody can help me figure out how to set up my phone to the most efficient usage possible as far as space battery memory because I charge my phone everyday I shouldn't have to charge it every day sometimes twice a day so maybe Samsung needs to make their batteries better and there's not a slot on my phone for an SD card to extend my storage and I think that's wrong there should always be a slot so that you can expand your storage if you cannot afford the more expensive phone which is my situation
Value
2
Response from Samsung USBy R&R, October 17, 2025
Hey there Love2Rex,
Thank you for sharing your experience with the Galaxy A36 5G. We value your feedback on setup and battery life. The Galaxy A Series is designed with a customizable, user-friendly interface tailored to your needs. Your insights help us improve setup instructions and enhance efficiency for longer daily use. You can use the Samsung Smart Switch on your device, likely found in your Samsung folder, to quickly transfer data from one device to another. Please see the linked resource below. If you need more help, contact our Samsung Support Team. Thank you for your review and for being part of the Samsung community.
Samsung Smart Switch
https://www.samsung.com/us/support/owners/app/smart-switch
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A36 5G. We value your feedback on setup and battery life. The Galaxy A Series is designed with a customizable, user-friendly interface tailored to your needs. Your insights help us improve setup instructions and enhance efficiency for longer daily use. You can use the Samsung Smart Switch on your device, likely found in your Samsung folder, to quickly transfer data from one device to another. Please see the linked resource below. If you need more help, contact our Samsung Support Team. Thank you for your review and for being part of the Samsung community.
Samsung Smart Switch
https://www.samsung.com/us/support/owners/app/smart-switch
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Mississippi
Expertise:Intermediate
Verified Purchase:Yes
I love the phone samsung makes it to easy for those in close range to utilize all the share features
I would recommend this to a friend!
Performance
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on October 11, 2025
Posted by: Mickey505
[This review was collected as part of a promotion.] The A36 phone is a good phone at a reasonable price. Great features and easy to use.
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi Mickey505,
Thank you for your feedback on your Galaxy A36 5G. We're pleased to hear that the improved battery efficiency is helping you stay powered longer and that it has been dependable. For a comprehensive overview of all features, refer to our helpful guide with tips and tricks to optimize your device's performance throughout the day. We appreciate your review and are glad you've chosen Samsung as your preferred brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A36 5G. We're pleased to hear that the improved battery efficiency is helping you stay powered longer and that it has been dependable. For a comprehensive overview of all features, refer to our helpful guide with tips and tricks to optimize your device's performance throughout the day. We appreciate your review and are glad you've chosen Samsung as your preferred brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US