Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
848
4 Stars
229
3 Stars
62
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
No wireless charging
on October 10, 2025
Posted by: OyVey725
[This review was collected as part of a promotion.] I ordered this phone for someone else but life got in the way and I had to activate on my number to get the discount.
So I went from an S22 to the A36.
I did not realize they still made phones without wireless charging!
The phone works well enough with the exception that it unlocks in your pocket.
This leads to random changes in settings.
So I went from an S22 to the A36.
I did not realize they still made phones without wireless charging!
The phone works well enough with the exception that it unlocks in your pocket.
This leads to random changes in settings.
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hi OyVey725,
Thank you for sharing your experience with the Galaxy A36 5G. We're glad you received the device and are enjoying its features. Wireless charging isn't available on the A Series at the moment, but the 5000 mAh battery ensures all-day usage to support your daily activities. Sometimes, daily movements in your pocket or bag can cause the phone to wake or dial unintentionally. Features like Lift to wake and Double tap to wake might be causing this. You can disable these features individually, but turning both off might be more effective. To do that, go to Settings > Advanced features > Motions and gestures, and toggle off Lift to wake. For more tips on preventing your phone from waking unnecessarily, see the linked article below. We appreciate your valuable feedback and always enjoy hearing from our Samsung users.
Samsung phone wakes up in pocket or bag
https://www.samsung.com/us/support/troubleshoot/TSG10003506/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A36 5G. We're glad you received the device and are enjoying its features. Wireless charging isn't available on the A Series at the moment, but the 5000 mAh battery ensures all-day usage to support your daily activities. Sometimes, daily movements in your pocket or bag can cause the phone to wake or dial unintentionally. Features like Lift to wake and Double tap to wake might be causing this. You can disable these features individually, but turning both off might be more effective. To do that, go to Settings > Advanced features > Motions and gestures, and toggle off Lift to wake. For more tips on preventing your phone from waking unnecessarily, see the linked article below. We appreciate your valuable feedback and always enjoy hearing from our Samsung users.
Samsung phone wakes up in pocket or bag
https://www.samsung.com/us/support/troubleshoot/TSG10003506/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for people on a budget!
on October 10, 2025
Posted by: Frankie
[This review was collected as part of a promotion.] This phone has practically all the features a Galaxy S, Z, or Flip series has (minus the folding part lol) and still is at a reasonable price! The camera is excellent, the screen is great, they are durable and the Galaxy AI works just as great! The phone itself is not to big but not to small either! Watching movies on it is great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great!
on October 10, 2025
Posted by: Bksonly83
[This review was collected as part of a promotion.] This device is so easy to use. And has all the features that I need for work as well as for personal use. I love how many things that you can customize on this phone.
Also I am rough on my phones... but this one is extremely durable. It has withstanded all drops and falls.
Also I am rough on my phones... but this one is extremely durable. It has withstanded all drops and falls.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on October 10, 2025
Posted by: Stormageddon
[This review was collected as part of a promotion.] I don't use the Galaxy AI too often, but it helps me when I do. The phone is great for streaming, movies, games, ebooks, everything really. I always get Samsung because I trust the brand and the products never let me down. They also outlast competitors for less money. I've never had a complaint with my Galaxy, nor the previous one. Easy to setup and easy to use. Features are awesome and keep me up to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Defective Screen
on October 10, 2025
Posted by: FreshPrinceLBC
[This review was collected as part of a promotion.] I rated the device 3 stars due to the defective screen. It's a good efficient phone, as it's packed with great features and AI too, which let's you circle objects in the pictures to look into more details, but the screen went black suddenly and doesn't come back on. Everything else seems to continue to work, besides the screen. If that problem can be fixed then it would be rated a 4 star.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hey there FreshPrinceLBC,
Thank you for reaching out and sharing your thoughts on the Galaxy A36 5G. We understand how frustrating it can be when your display suddenly blacks out. If your device only shows a blank screen, there are several things to check. Your battery might be dead, or the device may need a reset. Try doing a force restart by pressing and holding the Power (or Side) button and Volume down button for 20 seconds. If your device has a removable battery, take it out for 60 seconds and then reinsert it. Make sure you're using an authentic Samsung charger to ensure safe charging. Additional troubleshooting tips for a black screen can be found below. Samsung has also partnered with uBreakiFix for authorized repairs—you can visit any location for examination and repair. We value your feedback and thank you for choosing Samsung.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on the Galaxy A36 5G. We understand how frustrating it can be when your display suddenly blacks out. If your device only shows a blank screen, there are several things to check. Your battery might be dead, or the device may need a reset. Try doing a force restart by pressing and holding the Power (or Side) button and Volume down button for 20 seconds. If your device has a removable battery, take it out for 60 seconds and then reinsert it. Make sure you're using an authentic Samsung charger to ensure safe charging. Additional troubleshooting tips for a black screen can be found below. Samsung has also partnered with uBreakiFix for authorized repairs—you can visit any location for examination and repair. We value your feedback and thank you for choosing Samsung.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Previous i-Phone user
on October 10, 2025
Posted by: Grampatech
[This review was collected as part of a promotion.] I couldn't be more impressed with my new Samsung A36 5G. The ease of use, and the incredibly intuitive Galaxy Ai makes everyday tasks quick and easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A36 5G phone and Galaxy AI
on October 10, 2025
Posted by: ShortbusRocky
[This review was collected as part of a promotion.] Great phone. Tons of storage for pictures and games. Incredibly user friendly and Galaxy AI is my favorite AI to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 10, 2025
Posted by: minnies909
[This review was collected as part of a promotion.] This phone keeps me update on everything.Especially having kids dropping my phone. I do not know how many times it never cracked.This is a perfect for parents on the go
Value
5
Written by a customer while visiting Samsung US