Customer reviews from ceretone
Ceretone - Torch OTC Hearing Aids - Rechargeable, Wind Noise Reduction, 5 Preset Programs, Light Weight Design - The left is blue.The right is red.
Average customer rating
4.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
41
4 Stars
10
3 Stars
4
2 Stars
0
1 Star
0
Customer Reviews for Ceretone - Torch OTC Hearing Aids - Rechargeable, Wind Noise Reduction, 5 Preset Programs, Light Weight Design - The left is blue.The right is red.
Customer Rating
5
Life changing
on June 21, 2026
Posted by: JenniferT
[This review was collected as part of a promotion.] I was beginning to suffer with mild hearing loss and tinnitus and it was really becoming bothersome. I was so fortunate to receive the Torch otc hearing aids by Ceretone to try in exchange for my opinion. It was becoming so annoying having to ask people to repeat themselves because I couldn’t always hear them and tinnitus was really something I was frustrated with but these actually manage the noise around you so that you can make out what is being said and for the tinnitus it masks it to calm it. No more having to keep turning the tv up. Now you have to work your way up to using these a full day. Starting with just a couple of hours a day. I have been using three months now and am feeling a lot of relief. They fit nicely and have a range of ear sizes. They sit discreetly in the ear and don’t hurt. Being able to hear properly is life changing so I highly recommend Ceretone!
Response from ceretoneBy CS, Customer Service, June 23, 2026
Hello Jennifer,
Thank you so much for sharing such a detailed and thoughtful review. We’re truly glad to hear that the Torch hearing aids have made a meaningful difference for you. We also appreciate you highlighting the importance of the adjustment period and the comfort of the fit. Your experience will definitely be helpful to others who are just starting their journey with hearing aids. Thank you again for your kind recommendation! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 8:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you so much for sharing such a detailed and thoughtful review. We’re truly glad to hear that the Torch hearing aids have made a meaningful difference for you. We also appreciate you highlighting the importance of the adjustment period and the comfort of the fit. Your experience will definitely be helpful to others who are just starting their journey with hearing aids. Thank you again for your kind recommendation! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 8:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
4
Discreet design
on April 6, 2026
Posted by: RoxanaM
[This review was collected as part of a promotion.] These Ceretone hearing aids are comfortable and have effective sound amplification. They are good affordable alternative to in ear devices.
They have a nice discreet design. Long battery life and are very easy to use without any apps. They do have one or two minor drawbacks, sunch as some ambient noise
They have a nice discreet design. Long battery life and are very easy to use without any apps. They do have one or two minor drawbacks, sunch as some ambient noise
Response from ceretoneBy CS, Customer Service, April 9, 2026
Hello Roxana,
Thank you so much for your thoughtful review! We’re really glad to hear that you’re finding the hearing aids comfortable, discreet, and easy to use, and that the sound amplification and battery life are meeting your expectations. We also appreciate you pointing out the ambient noise. Feedback like this is very helpful as we continue to improve our products. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you so much for your thoughtful review! We’re really glad to hear that you’re finding the hearing aids comfortable, discreet, and easy to use, and that the sound amplification and battery life are meeting your expectations. We also appreciate you pointing out the ambient noise. Feedback like this is very helpful as we continue to improve our products. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
5
Wonderful!
on April 6, 2026
Posted by: LauraA
[This review was collected as part of a promotion.] These things are great! Unfortunately, my husband refuses to be photographed with them
because he is in denial, but these have helped him hear conversations he would not have heard otherwise! They are very comfortable, easy to maintain, and the controls are very easy to work.
because he is in denial, but these have helped him hear conversations he would not have heard otherwise! They are very comfortable, easy to maintain, and the controls are very easy to work.
Response from ceretoneBy CS, Customer Service, April 8, 2026
Hello Laura,
Thank you so much for sharing your experience! We’re really glad to hear that the hearing aids have made a positive difference in helping your husband hear conversations more clearly. We hope they continue to help improve his daily listening experience! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you so much for sharing your experience! We’re really glad to hear that the hearing aids have made a positive difference in helping your husband hear conversations more clearly. We hope they continue to help improve his daily listening experience! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
3
Uncomfortable,
on April 6, 2026
Posted by: AshleyG
[This review was collected as part of a promotion.] My spouse tried these out as he has profound unilateral hearing loss as well as tinnitus and recently got prescription hearing aides. We were hoping these could be a good alternative if needed in a pinch. These do increase sound volume a fair amount, so they work well in that regard. However, he felt that they were difficult to insert comfortably (and difficult to remove) and get a proper seal. When its hard to get a good seal, there is a lot of audible feedback. Compared to his prescription hearing aides, the sound quality is not as good (sounds like hearing inside of a tin can) and he feels like his voice has an echo. However, if looking for something on a budget I could overlook some of the cons.
Response from ceretoneBy CS, Customer Service, April 8, 2026
Hello Ashley,
Thank you so much for your detailed review! We’re glad to hear that the hearing aids were able to provide noticeable sound amplification. That said, we’re sorry to hear about the challenges your spouse experienced with fit, comfort, and sound quality. Compared to prescription hearing aids, there can definitely be differences in sound processing and overall listening experience, so we completely understand your comparison. We really appreciate your balanced perspective, especially noting the value for those on a budget. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you so much for your detailed review! We’re glad to hear that the hearing aids were able to provide noticeable sound amplification. That said, we’re sorry to hear about the challenges your spouse experienced with fit, comfort, and sound quality. Compared to prescription hearing aids, there can definitely be differences in sound processing and overall listening experience, so we completely understand your comparison. We really appreciate your balanced perspective, especially noting the value for those on a budget. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
5
Ceretone, the way to good hearing
on April 2, 2026
Posted by: LyliR
[This review was collected as part of a promotion.] I received this product in exchange for an honest review. I was surprised to open a very good quality hearing aids. They are very well made and the sound in them is excellent. It has adjustable volume which is perfect. It comes with its charger and the charge lasts a long time. I liked that they are not only label left and right but they are also in different colors. If you are having some trouble with your hearing i highly recommend these.
Response from ceretoneBy CS, Customer Service, April 3, 2026
Hello,
Thank you for your feedback! We’re delighted to hear that you were pleasantly surprised by the quality and sound performance. We truly appreciate your recommendation and are so glad the hearing aids are working well for you! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you for your feedback! We’re delighted to hear that you were pleasantly surprised by the quality and sound performance. We truly appreciate your recommendation and are so glad the hearing aids are working well for you! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
5
No other comment
on March 31, 2026
Posted by: HirenA
[This review was collected as part of a promotion.] This is one of the best Hearing aid fit perfect in the ears Durability is very good and strong Weight is perfect not to heavy Maintenance is free Functionality is very good
Response from ceretoneBy CS, Customer Service, April 3, 2026
Hello Hiren,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the perfect fit, comfortable weight, and overall durability. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the perfect fit, comfortable weight, and overall durability. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
4
Hearing colors!
on March 31, 2026
Posted by: JancieS
[This review was collected as part of a promotion.] These hearing aids are very easy to use. They’re easy to put in and are comfortable to wear, without being very noticeable. The sound is clear and the volume adjustment works well. They filter out background noise nicely. They take some getting used to, but will definitely be put to good use.
Response from ceretoneBy CS, Customer Service, April 2, 2026
Hello Jancie,
Thank you for your review! We’re glad to hear that you find the hearing aids easy to use, comfortable, and discreet. We appreciate your feedback and are happy to hear they’ll be put to good use! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you for your review! We’re glad to hear that you find the hearing aids easy to use, comfortable, and discreet. We appreciate your feedback and are happy to hear they’ll be put to good use! If you ever need anything or have questions, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone
Customer Rating
3
Not a fan
on March 29, 2026
Posted by: JenniferO
[This review was collected as part of a promotion.] I did not enjoy these hearing devices. There was a lot of feedback and echo. They seem pretty durable and comfortable to wear it’s just I couldn’t handle the sound I was getting. Maybe I was using them wrong. They stay charged a long time and maintenance is fairly easy. They may be better for someone with more hearing loss than myself.
Response from ceretoneBy CS, Customer Service, March 31, 2026
Hello Jennifer,
Thank you for taking the time to share your experience! We’re sorry to hear that the sound quality didn’t meet your expectations. In some cases, this can be related to fit or adjustment, but we understand it can still make the experience uncomfortable. We’re glad to hear that you found them durable, comfortable, and easy to maintain, and that the battery life worked well for you. If you're open to it, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Thank you for taking the time to share your experience! We’re sorry to hear that the sound quality didn’t meet your expectations. In some cases, this can be related to fit or adjustment, but we understand it can still make the experience uncomfortable. We’re glad to hear that you found them durable, comfortable, and easy to maintain, and that the battery life worked well for you. If you're open to it, please don't hesitate to reach out to our customer service team:
Monday–Friday 12:00am - 5:00pm Pacific Standard Time
support@ceretone.com
(866) 283-4262
We’re always here to help!
Martha
Representative, Customer Service
Ceretone Hearing Aids
P: (866) 283-4262
support@ceretone.com
http://ceretone.com
Written by a customer while visiting ceretone