Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Average customer rating
4.5
(4,047 Reviews)
Rating breakdown 4,047 reviews
5 Stars
2,917
4 Stars
686
3 Stars
225
2 Stars
104
1 Star
115
78%of customers recommend this product.
(
640 out of
822)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Posted by: JHIII
from Malden, MA
Expertise:Expert
Verified Purchase:Yes
awful battery life not even 7 hours worse watch i have owned
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Greetings JHIII,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Numerous factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you would like any further assistance after reviewing the resources shared by contacting Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Numerous factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you would like any further assistance after reviewing the resources shared by contacting Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
3
Battery is poor
on June 3, 2025
Posted by: Yoda1ANDme2
The battery doesn't last long at all. Not even through an 8 hour shift. Supposed to be able to track my steps and quality of sleep. I am really disappointed. Charging it takes quite awhile as well. In my opinion, for the price, it's questionable whether it is worth it.
Response from Samsung USBy R&R Team, June 4, 2025
Howdy Yoda1ANDme2,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. You can charge your Galaxy device using any Samsung travel adapter, but charging speeds may vary depending on the charger. Feel free to check out, "Wall chargers and charging your Galaxy phone or tablet" if you would like more information regarding charging your Galaxy devices. Let us know if you would like any further assistance afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. You can charge your Galaxy device using any Samsung travel adapter, but charging speeds may vary depending on the charger. Feel free to check out, "Wall chargers and charging your Galaxy phone or tablet" if you would like more information regarding charging your Galaxy devices. Let us know if you would like any further assistance afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
Written by a customer while visiting Samsung US
Customer Rating
4
Poor Battery Life
on June 11, 2025
Posted by: mldapril17
[This review was collected as part of a promotion.] Nice size watch face eith a full color, vivid face. Unfortunately this watch must be charged everyday. Even when I don't use the eatch, the charge dies before the day is over!
Value
4
Written by a customer while visiting Samsung US
Posted by: Vianka
from Miami FLORIDA
Expertise:Beginner
Verified Purchase:Yes
The battery is not what I expected! I have to charge it every day.....
No, I would not recommend this to a friend.
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung watch have all the required features
on July 2, 2025
Posted by: MuneebSheikh
[This review was collected as part of a promotion.] The Galaxy Watch 7 is a sleek and powerful smartwatch with accurate fitness and sleep tracking, smooth performance, and up to two days of battery life. Its vibrant display looks premium, and it pairs seamlessly with Samsung phones. One of the standout features is "Galaxy AI", which offers personalized health insights, smart workout suggestions, and more. While some features are limited on non-Samsung devices, overall, it’s one of the smartest and most stylish watches you can get right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a pretty good watch
on July 9, 2025
Posted by: Mrhockey903
[This review was collected as part of a promotion.] I do like the watch, I usually go for the bigger model but I didn't feel the price of the Ultra was something extra I wanted to spend so it would've been nice to include an in-between model, I would've got that one as I like a bigger screen/watch face. I still like this one though and it has served me well. There are some good watch faces that are customizable and I'm using one I really like that helps me know what the weather is going to be like for outdoor activities.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my Galaxy watch 7!
on July 11, 2025
Posted by: RobGmurda31
[This review was collected as part of a promotion.] I have recently upgraded my Galaxy watch from the four to the watch 7. This watch with the AI technology has made an excellent upgrade to my life! The ease of use and the features are exactly what I need. I have been using the Galaxy watches for the last 5 years and I must say it is better than any smartwatch I have used before and since. The battery lasts twice as long as my previous model and the sleep monitor is extremely useful The tips I receive for better sleep and meaningful sleep has changed my life. I would recommend this watch to anybody that is looking for a new smartwatch with AI technology Samsung has gone above and beyond all of my expectations! I rate this watch five stars out of five stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Watch Update Issues
on December 10, 2025
Posted by: Showtune Lady
from Midwest
Expertise:Intermediate
Galaxy 7 (SM-L310) is my first smart watch. It has never updated from One UI v6.0. The latest version is 8.0. My phone has been reset and it still won't update. Please help!
Response from Samsung USBy R&R Team, December 10, 2025
Aloha Showtune Lady,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. Your Samsung smart watch isn't all cogs and gears - it's wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! Please take a moment to review, "Update software and apps on your Samsung smart watch" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to contact Samsung Support. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Update software and apps on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10001571/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. Your Samsung smart watch isn't all cogs and gears - it's wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! Please take a moment to review, "Update software and apps on your Samsung smart watch" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to contact Samsung Support. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Update software and apps on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10001571/
Written by a customer while visiting Samsung US