Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Average customer rating
4.6
(4,065 Reviews)
Rating breakdown 4,065 reviews
5 Stars
3,011
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Customer Rating
5
Solid upgrade
on July 30, 2024
Posted by: SammyFan
[This review was collected as part of a promotion.] I was initially hesitant to upgrade to the Watch7 from my old Watch5 Pro because of the battery. The 5 Pro had a much larger battery but it was also 2 years old. I was hopeful that the newer 7 with updated chips and fresh battery would be close in battery life. I've not been disappointed so. After a week of use, it seems to pretty effectively run 2 full days on a charge. This includes sleep tracking every night. It's not quite as long as my old 5 Pro, which could make almost 3 days, but it's acceptable to me given the thinner profile and lighter weight. I also didn't think I would like the silver band (it was all that was available) but I actually do. I only wish they still had the magnetic D-band clasp.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch. I only wish it were black
on July 30, 2024
Posted by: Leeoh9
[This review was collected as part of a promotion.] When I saw the generous pre-order trade in offer for my Galaxy Watch 5 I decided that I didn't want to wait another year for the Galaxy Watch 8. I'm glad that I decided to go ahead with the upgrade. My new 40mm Watch 7 is noticeably more responsive and integrates well with Samsung Health on my Galaxy S24+ phone making it easy to track my workouts. I also had been using a third party watch face on my Galaxy 5 watch which offered a number of custom complications, but discovered Samsung's new Ultra Info Board watch face for the Galaxy 7 that offers up to seven such complications so I don't need a third party watch face anymore. I really like the new watch face. I've set it up so that at a glance I can see my heartbeat, step count, weather and the battery charge level and with one tap I can start my timer, stopwatch or begin a Samsung Health walking workout. Aesthetically, I would have moved the time on the watch face down more towards the center of the face but that's really a nitpick. The only reason that I didn't give this watch 5 stars is that the color selection is not great. The 40mm version only comes in green and cream. The best choice for me was a green watch and sport band. It actually has a lot of gray in it and looks better than I thought it would but it's still not great. These colors remind me of a cheap watch from a discount store. My old black Watch 5 with its black band simply looked a lot classier. Samsung needs to bring back the black color choice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Watch
on July 30, 2024
Posted by: anb1977
[This review was collected as part of a promotion.] Love the upgrade from Watch 6! Great new bands and comfort is good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible sleep tracker
on July 30, 2024
Posted by: Eddie
Doesn't keep track of my sleep. For the past week it says I have not had more than 3 1\2 hours of sleep a night when I know I'm sleeping more than that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, July 30, 2024
Hi Eddie! We appreciate you reaching out to us. Your feedback is valuable to us and we appreciate your honesty. We see that you are reaching out about your Watch7 and the sleep tracking feature. The new Exynos processor allows Galaxy AI to fully support your health and wellness journey. With this feature, you can monitor the different stages of your nightly sleep and gain insights into how to improve your overall well-being. Click the link attached to learn how to use the sleep-tracking features. If you are still experiencing difficulties, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00090402/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00090402/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy 7 Watch
on July 30, 2024
Posted by: File7777777
[This review was collected as part of a promotion.] Currently using it to replace Galaxy 6 watch. Product is similar to previous Galaxy 6 iteration, but seems more secure due to the sports strap being ridged. Overall plus.
New energy score addition seems like a neat feature, but can affect mentality for better or worse.
New energy score addition seems like a neat feature, but can affect mentality for better or worse.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing watch! Battery life... Not so much
on July 30, 2024
Posted by: Nathan
[This review was collected as part of a promotion.] I upgraded from a 5 Pro and so far I'm incredibly impressed with it. It looks beautiful, runs beautifully, the band is beautiful and every feature so far is running flawlessly. I love the integration of Galaxy AI and the implementation of Google Assistant, it makes my life so much easier. The only issue I have is my 5 Pro could last almost 5 days on one charge and so far the 7 is only 2 and a half days. I'm hoping to be able to figure out ways to increase it or maybe bug fixes will help.
Overall it's a beautiful and very well made watch and I love it. You guys are doing beautifully!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Doesn't hold a charge
on July 30, 2024
Posted by: Barbra
[This review was collected as part of a promotion.] I traded the watch 5pro for the watch 7. Huge mistake!!! This watch doesn't hold a charge. I'm lucky to get 8hrs out of it. I also deleted a lot of apps feom the watch. I am not impressed at all. I wish I still had my old watch 5pro. Being able to add my pictures is cool, but the 5pro could do that too, and the battery stayed charged for a couple of days....
Value
3
Response from Samsung USBy R&R Team, July 30, 2024
We appreciate your candid feedback, Barbra. We aim to provide the best products and services possible for our customers. We see that you are reaching out to us concerning your Watch7. We recommend performing a diagnostic on your watch. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. I will be attaching a link to give you other options to optimize your watch's battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jill
Expertise:Intermediate
Verified Purchase:Yes
The battery life of this watch is really not good. I'm still learning the watch but have changed all the settings that usually suck battery life. Also the tracker is difficult to use compared to my old watch.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 30, 2024
We appreciate you reaching out to us, Jill. Your feedback is very important to us as we continue to make improvements. We would like you to perform a diagnostic on your Watch battery. If your watch is paired with a Samsung phone, you can use Samsung Members to run a diagnostic on your watch battery. If the test is successful, you'll know the battery is in good condition. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US