Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Average customer rating
4.6
(4,051 Reviews)
Rating breakdown 4,051 reviews
5 Stars
3,000
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
715 out of
869)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Customer Rating
5
Comfortable and reliable
on July 27, 2024
Posted by: Prolithe
[This review was collected as part of a promotion.] We have a couple of different samsung devices in our home and have had a amazing experience with each of them. The phones are amazing and the galaxy Ai is just a added bonus. From calling my family back home when on deployment to the smart TV entertaining my younger kids with all their favorite shows... our samsung devices have given us far better experiences than similar devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cannot charge wirelessly from Samsung phones
on August 25, 2024
Posted by: Gdgtgeek
[This review was collected as part of a promotion.] Not much improvement over watch6. Lost the ability to wirelessly charge from Samsung phone using the reverse wireless power share feature.
Galaxy AI features are not useful at all.
Galaxy AI features are not useful at all.
Value
3
Response from Samsung USBy R&R Team, August 26, 2024
Thanks for leaving us your honest review. Our customer's feedback is always needed as we continue to make improvements to our products and services. We have received your feedback about the Watch7 and would like to share more information about its features. The Galaxy Watch7 comes with an advanced AI algorithm for sleep analysis. It also offers a De Novo FDA-authorized Sleep Apnea feature, which serves as a proactive tool to check for potential signs of moderate to severe sleep apnea. Additionally, the watch provides real-time readings and alerts for abnormally high or low heart rates through its Heart Rate monitoring feature. If you have any further concerns or questions, reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Good design and features, TERRIBLE BATTERY.
on July 28, 2024
Posted by: Abby
from Mukwonago, Wisconsin
Expertise:Intermediate
I've had this watch for a week and now and the battery is terrible. I like the look of it, I love the display, and I love the features, but the fact that I have to charge the watch two to three times a day is ridiculous. I have the always on display turned off too so I'm not even using all the features. They're having me send my watching to get "repaired* but I'm not optimistic about this considering other people are having the same issue.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, September 8, 2024
Thank you for taking the time to provide us with your honest feedback, Abby. Your input is valuable as we strive to make enhancements. We see that you contacted us regarding your Galaxy Watch7. The new 3nm processor significantly improves your daily tasks. You can swiftly transition from checking the weather to monitoring your workouts.
Additionally, it enhances battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. Gain unprecedented insights into your body. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. We see that you reached out regarding your experience with shorter battery life on your device. It looks like you are in the process of getting your device serviced. If you require any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Additionally, it enhances battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. Gain unprecedented insights into your body. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. We see that you reached out regarding your experience with shorter battery life on your device. It looks like you are in the process of getting your device serviced. If you require any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Watch
on July 28, 2024
Posted by: JGamingT1
[This review was collected as part of a promotion.] I really enjoy using this watch, the features it has is nice. I wish this watch has a bezel that doesn't cost a lot more, this watch is really fun to use for music and workout. I plan to work out a lot ever since I got the watch. Overall amazing 👏 Battery could be more longer as it doesn't last long..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not what I expected from Samsung.
on July 31, 2024
Posted by: Cesar73
[This review was collected as part of a promotion.] Well, I don't know where to begin? This watch is really cool and has really cool stuff on it. However the battery life on this is the worst Samsung has ever put together on a wearable watch. For instance, when I sleep with the watch on its at 100%. I make sure that it's fully changed i go to sleep around 11 at night and get up around 4:30 am and the watch is at 55% and I'm not even tracking the way I sleep, I have all apps on the watch off! I try to get as much of a charge before I leave for work around 5:35 am and the watch is around 83% so I leave for work and I get off around 3:30 pm and the watch is dead. This has been going on for the time that I've had the watch. I have to send it back. I've traded my Samsung watch 5 for this crap. Don't do it!!!! The galaxy watch 7 ultra is much better than this. The reason I have 2 watches is because I have 2 phones.
Value
1
Response from Samsung USBy R&R Team, August 1, 2024
We recognize and appreciate your feedback, Cesar. As a valued and loyal customer, your insights are of great importance to us as we strive for continuous improvement. We've taken note of your inquiry about the Watch7's battery life. Samsung provides a 12-month limited manufacturer defect warranty through Samsung Care. Please refer to the attached link for options aimed at optimizing your battery life, allowing you to fully enjoy the watch features, including sleep coaching. Should this persist, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
5
I didn't know what to expect
on July 31, 2024
Posted by: NotLuigiTM
[This review was collected as part of a promotion.] I am so glad that I made this purchase. I was hesitant to get a watch. After having it for a week, I am glad I got one. It has been useful to me. I am not sure if it has or how to galaxy AI on this device but with all it's features, you'd never know. Best things I like are being able to text form it, the gestures to stop audio, and the sleep tracker. All in all its a great watch.
Value
5
Written by a customer while visiting Samsung US
Posted by: Doug
Verified Purchase:Yes
A style and performance improvement over my Watch 5 Pro. Less sure at this point about battery life
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy watch 7
on August 12, 2024
Posted by: Nacho45
[This review was collected as part of a promotion.] I still don't an opinion about AI, but I liked the watch so far
Value
5
Written by a customer while visiting Samsung US