Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Average customer rating
4.6 out of 5
4.6
(4,051 Reviews)
Open Ratings Snapshot
Rating breakdown 4,051 reviews
5 Stars
3,000
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product. 
(
715 out of 869
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Customer Rating
1 out of 5
1
Bad battery life on new Samsung watch 7.
on August 5, 2024
Posted by: Lenny
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
Battery life is horrible. Watch is dead after 5 hours. Tried to factory reset, even try to disable all the futures, still not helping. I see many people having same issue.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 5, 2024
Thank you for your honest review, Lenny. We truly value your feedback as we strive to continually improve our products. We appreciate you reaching out to us regarding your experience with the new Watch7. The latest Samsung smartwatches come with a more powerful processor, high-precision GPS, and next-gen BioActiveSensors. Additionally, they now feature Galaxy AI, which acts as a personal coach, constantly analyzing data to help you prepare for the day ahead. If you are experiencing shorter battery life, please check the attached link for options to maximize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My first ever smart watch
on August 24, 2024
Posted by: Micky
from Maryland
Expertise:Beginner
I was so excited to receive this watch. It is my first ever tracking watch. The battery is horrible. Tried the updates and not running apps. Can't even make it though my work day without it going dead. Total waste of money!! 💰 Whats the sense if I can't even get 8 hours out of receiving emails and texts.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 24, 2024
Thanks for the outreach, Micky. Your feedback is greatly appreciated as we continue to make improvements. We see you reached out to share your experience with the Watch7. The Galaxy Watch7 enhances everyday well-being with personalized workouts and intelligent health monitoring capabilities. If you are experiencing a shortened battery even after updating your watch, we recommend running a diagnostic on your watch's battery. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for other options to help optimize your watch's battery. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome watch
on November 9, 2024
Posted by: KussPuss
[This review was collected as part of a promotion.] I traded my Galaxy watch to Galaxy Watch 7 and boy oh boy, i was impressed by over all design, responsiveness and quality of GW7. I'm one happy customer.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointing Color Options
on August 9, 2024
Posted by: MEHDI
from PHOENIX, AZ
Expertise:Expert
Verified Purchase:Yes
I pre-ordered this product with mixed feelings, and unfortunately, my doubts were confirmed when I finally received it. The only reason I opted for this particular watch was that it was the only option available at the time. However, the color I received is not what I would have chosen if given other options.
While the product itself is decent, the color is a letdown and it doesn't fit my personal style or preferences. I wish the company had offered more color options.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your feedback, Mehdi. We always strive to provide our customers with the best experience with our products. We noticed that you reached out to share your thoughts on the Galaxy Watch7. We understand how important personalization is to our customers. We're sorry to hear that you aren't happy with the color of your watch. If you are looking to customize your watch, we recommend checking out the bands we offer for the Watch7. Our new watch band selections for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, so there's something for everyone. For instance, the functional Sport Band is ideal for fitness enthusiasts, and the Athleisure band is perfect for casual wear. Plus, the Galaxy Watch7 bands are interchangeable with previous Galaxy watch models that share the same band size. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great, but...
on October 20, 2025
Posted by: SUPERMANGO
Verified Purchase:Yes
Great watch, but not a 5 star because it is no longer compatible with Samsungs built-in wireless charger. I travel a lot, and hate carrying extra cables.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible sleep tracker
on July 30, 2024
Posted by: Eddie
Doesn't keep track of my sleep. For the past week it says I have not had more than 3 1\2 hours of sleep a night when I know I'm sleeping more than that.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 30, 2024
Hi Eddie! We appreciate you reaching out to us. Your feedback is valuable to us and we appreciate your honesty. We see that you are reaching out about your Watch7 and the sleep tracking feature. The new Exynos processor allows Galaxy AI to fully support your health and wellness journey. With this feature, you can monitor the different stages of your nightly sleep and gain insights into how to improve your overall well-being. Click the link attached to learn how to use the sleep-tracking features. If you are still experiencing difficulties, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00090402/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery is HORRIBLE!!
on July 28, 2024
Posted by: Techgal
This new watch 7 is the worst! I've had all the models from the watch 3 to this one, and I've never had any problems with the battery before. But this watch 7 doesn't even last a full day or even a full 8-hour sleep cycle. It's supposed to help track sleep cycles, but how can it do that when it doesn't last through the night? I traded in my watch 6 for this one, and now all I want is my watch 6 back. They can take the watch 7 back, no thank you to this 7 model.
Response from Samsung USBy R&R Team, September 8, 2024
Hey Techgal. It's great to hear from you! We appreciate you taking the time to reach out to us to share your experience with the Galaxy Watch7. We've implemented an advanced processor significantly contributes to a notable improvement in battery life. With long-lasting power, the Galaxy Watch7 is designed to keep up with your active lifestyle, ensuring that it remains reliable and functional throughout the day. If you are still experiencing a shortened battery life, please check and make sure that your Watch7 is up to date with the latest software version available. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists after updating, please reach out to us at Samsung Support for further assistance. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery 🔋 life sucks
on August 6, 2024
Posted by: Misfit
from Beckley WV
Expertise:Intermediate
Battery life sucks, I put it on charge at night wake up to 100% and here it is 6pm and it's going dead. I jade the 6 ans loved it. This needs fixed ASAP
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 6, 2024
It's great to hear from you. We appreciate you letting us know about your experience with your device. Your feedback is always needed as we continue to improve. We see that you are reaching out regarding your new Watch7. With the Watch7 you can understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. If you are still experiencing shortened battery life, check out the link attached that gives you options to optimize your watch's battery. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 313-320 of 4050 results 
<< 1 ... 38 39 40 41 42 ... 507 >>