Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Average customer rating
4.6
(4,052 Reviews)
Rating breakdown 4,052 reviews
5 Stars
3,000
4 Stars
667
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
716 out of
870)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 44mm LTE - Green - (2024)
Posted by: Angela
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
I love this watch, very informative. I love everything about this watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from NJ
Expertise:Expert
Verified Purchase:Yes
Great smartwatch, full of features and it has good battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's Okay
on December 1, 2024
Posted by: Sam10
Expertise:Expert
I've had this watch for over a month now. The battery last about 18 hours. 24 hours if the raise wrist and touch screen to wake is off. The speaker quality could be better but its not bad. I like the fact that it tracks the sleep cycles without an added price like fitbit. My biggest problem is the step counter.
I got the device to track my sleep and my steps. I needed to replace my fitbit and figured to go with a galaxy watch since I have the Samsung 24 ultra. There are times where I will place my watch in my pocket while I'm moving. And after a couple of times, I notice that the watch does not pick up on any steps if it's in a pocket. Which is a bummer. My fitbit would track all movement even if it was clip to my shirt collar.
As far as the sleep tracker, it's something but it's not as intuitive as the fitbit sleep tracker. With fitbit, their devices pick up on any sleep down to the minute. It's would record any naps I may have took unlike the galaxy watch. The fitbit would allow me to see the exact time I went through a sleep stage, the galaxy watch doesn't. The fitbit would know exactly when I wake up. The galaxy watch only register that I am awake once I unlock my cell phone.
So overall it's a decent fitness tracker. If fitbit tracked the sleep cycle without a premium subscription I would have stayed with them.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, December 5, 2024
Thanks for the feedback on the Galaxy Watch7, Sam. We always appreciate hearing from our customers and getting your feedback. The Galaxy Watch 7 is available in two case sizes: 44mm and 40mm and is crafted from armor aluminum with a sapphire crystal for enhanced durability. It is powered by a 3nm processor with five cores and comes with a battery capacity of 425mAh for the larger model and 300mAh for the smaller one. There are several reasons why your Galaxy Watch may be experiencing decreased battery life. Certain apps can lead to increased battery consumption, so it's important to diagnose the issue. If your watch is paired with a Samsung phone, you can use the Samsung Members app to perform a battery diagnostic; a successful test indicates the battery is in good condition. To optimize performance, ensure all your apps are updated, as bugs can cause excessive battery drain. Additionally, regularly updating your software is essential for maintaining efficiency. Check out the link we provided for additional options to optimize your watch's battery life. We're glad to see that your watch has helped you effectively track sleep cycles. Regarding the step counter, steps are not counted when there is no hand movement during exercise. For example, steps may not be recorded while pushing a lawn mower or cart because your hands are not moving. The watch is designed to accurately calculate real step counts while walking. Check out the link attached for additional tips to help get accurate step tracking. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience these challenges, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch (step tracking)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch (step tracking)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Bert L
from Evans, GA
Expertise:Expert
Verified Purchase:Yes
The watch is very nice, bands are easily swapped out, set up and connection to my phone was a snap.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: B L Perez
Verified Purchase:Yes
I had an old Samsung 2 watch for awhile and the battery got to where it would last a half day, do I finally decided to upgrade to the new Samsung watch 7 44mm. I and really enjoying this new watch cause it does so much more. I am still learning to use it as it has a lot of features my old watch didn't have. Highly recommend the upgrade if you have an older watch.
Written by a customer while visiting Samsung US
Posted by: the t
Verified Purchase:Yes
very nice watch. good battery life. stylish. not too large. lightweight. would reccomend. had it for two weeks. still playing around with all the features
Written by a customer while visiting Samsung US
Posted by: PaulWP
from Southern Indiana
Expertise:Expert
Verified Purchase:Yes
Love the new 44mm Galaxy Watch 7. It has a beautiful large screen and a much better battery than my Watch 4. My only negative is it seems to take forever for Samsung to process the trade in.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Gbenga
from Avon, IN
Expertise:Expert
Verified Purchase:Yes
splendid smartwatch and beautiful. Feels good on the wrist
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US