Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
4
Tune flex
on May 21, 2023
Posted by: Dave b
from Golden Colorado
[This review was collected as part of a promotion.] These earbuds are ok.not great.i like the noise cancellation on them.they do take some background noise out.with a tap you can take it off and they work as normal so you can hear around you.the sound quality is pretty good but not great.the fit is not up to my standards.i tried all the different sizes but not very snug.they are oval instead of round which may be the problem.nice small case to carry them in and recharges them too.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome headphones.
on June 2, 2023
Posted by: Juanarba2312
from Denver, CO
[This review was collected as part of a promotion.] Awesome headphones, the sound quality is awesome, the case is small and very portable. This can be used at the gym or on a daily bases. This headphones are the best also they look awesome everytime i wear them on.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Tune Flex earbuds
on June 12, 2023
Posted by: Firecop253
from Mo
I have owned a few different earbuds from jbl and enjoyed them. I’m a music person and enjoy a quality sound and was a bit disappointed my old tws300 earbuds have a better sound than the tune flex. I also was hoping they would stay in my ears a bit better than they do
By Customer Support, June 12, 2023
We appreciate you taking the time to provide us with your feedback for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. We recommend changing the ear tips to help with the physical fit of the unit. If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
3
Definitely needs software update
on July 5, 2023
Posted by: Anonymous
from Odesa, UA
The earbuds are nice, sound is decent, BUT. I noticed balance shifts itself while you use them - in my case to left side. Resetting the sound processing (DOLBY in my case) solves the problem, but WHY headphones keep shifting balance over time?! Thats surely a software problem which can be easily solved.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
By Customer Support, July 6, 2023
Thanks for providing your feedback on our JBL Tune Flex. Currently, we don't have a software update for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. To make sure you get the latest firmware version of your earbuds, you may download our JBL Headphones App from Playstore (Android) or Appstore (iOS). If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Not for running
on August 24, 2023
Posted by: Morganrep
Unfortunately, so many JBL earbuds have limited in quality. These were replacement for my other ones that kept dying, and they are worse.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
By Customer Support, August 30, 2023
Thanks for taking the time to provide feedback on our JBL Tune Flex. We understand that this product's features and comfortability didn't meet your expectations for your lifestyle use. We want to get you the most out of our products. Our customer support team has sent you an email from HCG Customer Support so we can work with you directly to help you address the issue you're experiencing.
Written by a customer while visiting jbl.com
Customer Rating
5
Happy with these
on September 8, 2023
Posted by: erock626
I’ve had these about a month now and they are great for my runs and casual listening. They are very light, I almost wish they had just a little more weight, but they fit in the ear fine with the different sized ear fittings. Make sure to take the initial one off, I was trying to put it over the smallest fitting
Written by a customer while visiting jbl.com
Customer Rating
2
Not worth the price
on September 13, 2023
Posted by: MMarton
from Budapest, Hungary
I bought it in the first place for its transformability, but I soon regretted it.
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
The icing on the cake is that I wanted to order online from their official uk website, because there is none in Hungary and my money was accepted by the website, but the product was not sent, claiming that they cannot ship to this country. It would be ok if they sent the money back straight away, but even after corresponding with support they deny that it is their responsibility.
Written by a customer while visiting jbl.com
Customer Rating
4
Sound is excellent and I love the ANC
on September 21, 2023
Posted by: HMS56
from Ethel MS
Excellent, best buds I’ve owned. Too many features for my use but, I’ll ignore and try and work around them.
Written by a customer while visiting jbl.com