Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
4
Mostly Good - Good Value
on December 31, 2025
Posted by: Buddy11
Sound appears good.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 11, 2026
Posted by: Anonymous
These are the worst design ever. It is really difficult to get them out because there is no where to grab so there needs to be a different design because I get frustrated Everytime trying to take them out...
Response from jbl.comBy Customer Support, January 12, 2026
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Overall Good but Doesn't Fit Well
on January 21, 2026
Posted by: TL20
Good for the price. I like the ease of use and that you don't need the app to operate these. The rubber tips don't fit my ear very well, however. I think I may need to get third party in between sizes. One ear fits well and the other feels really loose. Because of this, I can't really tell how well the noise cancellation is. Right now I don't hear a difference between noise cancelling and ambient aware. Pairing is super easy to my phone, and battery life is great.
Written by a customer while visiting jbl.com