Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
1
Awful
on February 8, 2025
Posted by: Zach Z
from Denver, CO
I bought these headphones to replace my last set of earbuds and I can say for certain that I won't buy these again. Complete waste of money. Within a month, one of the headphones won't charge. They don't turn off without the app, so they randomly connect and are using battery when you least expect. If you are traveling, working, or just rely on your headphones, these are a total waste of money.
Response from jbl.comBy Customer Support, February 9, 2025
Thanks for your feedback. With our JBL Tune Flex, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, the pogo pins may be damaged. For further assistance, please contact us.
Cleaning instruction: https://bit.ly/3S4bOkQ
Cleaning instruction: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com
Customer Rating
1
DO NOT BUY
on February 13, 2025
Posted by: Tj88822
Do not buy. They are just ripping you off. The headphones are awful, they don’t charge, they don’t work, it doesn’t matter how much you clean them they don’t charge. Huge waste of money.
Response from jbl.comBy Customer Support, February 15, 2025
Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
tuneflex battery is awful
on March 12, 2025
Posted by: Saga SL
from Sri Lanka
i bought tuneflex earphones one and half year ago and earphone battery is awful. it will turn off within 30 minuets both. i cleaned the charging ports and charged one by one earphones separately. but nothing works.
Response from jbl.comBy Customer Support, March 15, 2025
Thank you for your feedback. Our JBL Tune Flex has up to 32 hours of battery life. This may vary depending on volume and music content. Please try charging both earbuds to 100% and then listen to music without any bass boosted, and at a very low volume. If it lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality!
on March 15, 2025
Posted by: Hbock36
from Ohio
I lost 1 earbud in the snow when shoveling. Found it 2 months later when the snow melted and it still worked!! I have no issues with sound at all and I am extremely impressed that it still worked after being stuck in snow and water for months. I will be buying more from this brand in the future!
Written by a customer while visiting jbl.com
Customer Rating
5
Best - Most Durable
on March 15, 2025
Posted by: Caleb367
from Maine
Quality product! These headphones have wonderful sound. The customizable touch buttons are amazing for quick changes. These headphones are durable! I fell and dropped them in the winter in my driveway. After plowing, snowplowing, and 6 months later. I found them in the yard. THEY WORKED! Charged them, put them in my ears and started listening again!!! Now I have two pairs since I bought another pair when I lost them initially. THEY STILL WORKED! Couldn’t believe it. Scratched a little on the outside, but literally looks gentle used. High quality product!!!
Written by a customer while visiting jbl.com
Customer Rating
3
Not as good as I hoped
on March 31, 2025
Posted by: Brian M
from South Carolina
Bought these less than a month ago and there a decent amount of problems. They didn't seal in my ears that well, and after dropping them a few times, the audio became really quiet. Also the app would be better if it allowed for full customization, instead of the preset control layout. On the plus side, the design and quick charging were really good. They also sounded good as well.
Response from jbl.comBy Customer Support, April 2, 2025
Thanks for your feedback. In order for our JBL Tune Flex to give you the best audio response, you must create a tight seal within your ear canal. To achieve the best seal and secure fit, try to angle the ear tip slightly downward to make it easier to insert into your ear canal, then gently twist the earbud to fit it securely into the shape of your ear. It is best to try this with all of the provided sealing ear tip sizes until you find the one that accomplishes this most easily. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Dayanıklığı,kaitesi,bass,ses kalitesi.
on May 27, 2025
Posted by: omer arslan
Bu kulaklığı yaklaşık 4 5 aydır kullanıyorum ve şu ana kadar defalarca yüksekten yere düşmesine hatta ve hatta su dolu bi kaba düşmesine rağmen hala mükemmel çalışıyor jbl yapıyor bu işi gerçekten çok kaliteli tek bi eksiği var gürültü önleyici daha iyi olsaydı tabi daha iyi olurdu ama bu fiyata da böyle yani ses kalitesi dayanıklığı ve bası çook güzel gerçekten efsane.
Written by a customer while visiting jbl.com
Customer Rating
2
It's not what it promises
on June 15, 2025
Posted by: Jav55G
from RI
I work with noisy tools and in "noise canceling mode" for some reason the sounds are amplified more, this mode is useless. Walking in the rain, the touch sensors went crazy and stopped working for a moment. Now the sound is never the same again. Now the bass is much quieter. Since I bought them, I also had the problem that when I put them in the charging case, they are still connected to the phone and I have to deactivate Bluetooth on the phone for them to disconnect.
Response from jbl.comBy Customer Support, June 17, 2025
Thank you for your review. We're here to help. Here's some helpful information:
1. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office) and may be less effective in very high-decibel, industrial environments.
2. The unit is IPX4 rated (splash and sweat-resistant for workouts), but heavy rain can impact performance. For any issues arising after rain exposure, including sound or touch sensor problems, a factory reset is often effective.
3. For optimal bass, first use the "Check My Best Fit" feature in the JBL Headphones App to ensure correct ear tip size and positioning. If bass issues persist, consider your audio source quality, EQ settings, or the source device. For intermittent bass, try adjusting your EQ or checking app/service settings. If bass is consistently lacking, toggle your EQ (on/off or boost), test with a different device, or perform a factory reset as a last resort.
4. Factory resetting the unit:
• With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process.
• You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
5. For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Your unit is covered by a one-year standard warranty. For further assistance, please contact us.
1. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office) and may be less effective in very high-decibel, industrial environments.
2. The unit is IPX4 rated (splash and sweat-resistant for workouts), but heavy rain can impact performance. For any issues arising after rain exposure, including sound or touch sensor problems, a factory reset is often effective.
3. For optimal bass, first use the "Check My Best Fit" feature in the JBL Headphones App to ensure correct ear tip size and positioning. If bass issues persist, consider your audio source quality, EQ settings, or the source device. For intermittent bass, try adjusting your EQ or checking app/service settings. If bass is consistently lacking, toggle your EQ (on/off or boost), test with a different device, or perform a factory reset as a last resort.
4. Factory resetting the unit:
• With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process.
• You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
5. For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Your unit is covered by a one-year standard warranty. For further assistance, please contact us.
Response from jbl.comBy Customer Support, June 17, 2025
We appreciate your review. We're here to help. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office), and may be less effective in very high-decibel, industrial environments. Regarding rain exposure, the unit is IPX4 rated, meaning it's resistant to splashes and sweat (suitable for workouts), but heavy rain can sometimes impact performance. For touch sensor, and sound quality issues, please factory reset the unit: With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
For further assistance, please contact us.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
For further assistance, please contact us.
Written by a customer while visiting jbl.com