Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
1
Great features pffft.
on February 25, 2024
Posted by: AlsoUnhappy
from tmobile
The worst piece of plastic junk I have purchased to date. They do not charge in the case MOST of the time. They drain their own battery in constant feedback from within the case. Thats only if they arent already drained due to constantly looking for a bluetooth signal because the are of to low of quality to make contact in the charge case. Even when charged they have to be jostled with for 5 minutes to turn on because they dont recognize they have been removed from their case. This has been from day one and will be my last JBL product.
Response from jbl.comBy Customer Support, February 25, 2024
We're here to help with your JBL Tune Flex. To avoid getting drained when inside the case, make sure to close the lid so the earbuds will stop connecting and start to charge. Also, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. We recommend cleaning the contact points on the earbuds and charging case. Please contact our customer support if the issue remains after following the cleaning instructions on this link: https://bit.ly/4bFdESo
Written by a customer while visiting jbl.com
Customer Rating
1
So many problems
on March 12, 2024
Posted by: Cuzcan
from Maui, hawaii
DO NOT BUY THESE EAR BUDS! I bought this last month and I'm already having problems with the charging. Never charges when you put them away. Always connects when I'm not using it. And the worst part is for some reason the earbuds likes to pick up high frequency noises and it screeches in my ear. DEFINITELY NOT WORTH 100. DO NOT BUY
Response from jbl.comBy Customer Support, Customer Support, March 14, 2024
We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. In order for the headphones to give you the best audio response, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. It is best to try this with all of the provided ear tip sizes, until you find the one that accomplishes this most easily. Once you've done this a few times, it becomes very easy to do every time you put them in your ear. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
not so great
on March 18, 2024
Posted by: Delores J
I was unable to attach the jackets on the earbuds.
By Customer Support, March 18, 2024
Thanks for reaching out. Our JBL Tune Flex has an extra small tip aside from the three sizes of ear tip that it came with, it is attached to the earbuds, unlike other sealing ear tips. You can remove this tip to change and put the size you prefer. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Stopped Charging
on March 18, 2024
Posted by: Anonymous
from Gadsden, Alabama
The right ear bud stopped charging after 5 weeks. The left one is still good.
Response from jbl.comBy Customer Support, Customer Support, March 20, 2024
We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
on March 28, 2024
Posted by: Ryin Beard
So i bought the Tune Flex earbuds back in September and by November around Thanksgiving they just stopped working, wouldn't turn on, wouldn't charge... It just stopped working... But for the 3 months I was able to use them they were perfect
By Customer Support, March 28, 2024
We're here to help with your JBL Tune Flex. Let's first determine whether the problem is with the charging case, the earbuds, or both. While plugged in, check the charging case's light indicators. If it doesn't charge, try a different cable or adapter and check the port. If the case is charging, please follow the cleaning instructions at the link below. If the issue persists, please contact our customer support so we can assist you. https://support.harmanaudio.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
5
im tuned
on May 2, 2024
Posted by: nash62
i got this thing a couple of years ago and still liking it. awesome jbl!
Written by a customer while visiting jbl.com
Customer Rating
3
Kinda Sad
on June 12, 2024
Posted by: Womp Womp
I bought these specially because they where advertised as having great microphone quality. i have used them in discord calls and phone calls, and the mic quality is subpar at best. I've had them 4 months, and am already experiencing issues with them having connection issues with the case, not registering insertion, or removal in/out of the case. I wanted to give them 2 stars, but I'm giving them the benefit of the doubt because the audio quality and battery life is very good.
Response from jbl.comBy Customer Support, June 12, 2024
Thank you for your feedback. We're here to help with your JBL Tune Flex. This issue can be caused by foreign matter on the earbuds or the charging case. These issues can be resolved by cleaning the earbuds and charging case. Please see the link below for the cleaning instructions that you can follow. If the issue remains, please contact our customer support so we can assist you. https://support.harmanaudio.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
3
Bluetooth
on June 14, 2024
Posted by: Colt21
The Bluetooth is very unreliable, headphones will just turn on and auto connect even when it's in the case. Also when they are put back into the case it won't turn off and it forces the person to go into the app just to turn them off.
Response from jbl.comBy Customer Support, June 14, 2024
Thank you for your feedback. We're here to help. Please make sure the charging case is clean and that nothing is preventing the headphones from sitting correctly and making good contact with the charging connectors. If that doesn't resolve the issue, you can do a factory reset. This can typically resolve glitches by restoring the original settings. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. For further assistance, please contact customer support.
Written by a customer while visiting jbl.com