Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great battery, sound quality, & comfort!!
on July 9, 2025
Posted by: nora13
Gender:Female
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 10, 2025
Hi nora13, thank you for sharing your wonderful experience with the WH-1000XM5! It brings us great joy to hear that you are satisfied with their impressive battery life and quick charging capabilities. These headphones are designed for superior sound quality and comfort, making them a perfect companion for long listening sessions.
If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure.
Thanks for choosing Sony!
Best regards,
Estefany
If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: klwin slot
Verified Purchase:Yes
As someone who enjoys immersive online gaming, especially on platforms like KLWIN Slot, I was looking for a pair of headphones that could match the intensity, clarity, and excitement of fast-paced games like the Color Prediction Game. The Sony WH-1000XM5 has exceeded my expectations on every level.
The noise-canceling feature is top-tier—it blocks out distractions, allowing me to focus entirely on the gameplay and make sharp, accurate predictions. Whether I’m spinning the slots or engaging in the live gaming features of KLWIN, the XM5 delivers crisp audio, deep bass, and a rich soundscape that makes every win feel even more thrilling.
Pairing the WH-1000XM5 with the KLWIN app on my phone was seamless. The Bluetooth connectivity is rock-solid, and the battery life is more than enough for long gaming sessions. Plus, the comfort of these headphones means I can play for hours without fatigue.
If you’re playing on KLWIN Slot Malaysia, especially in the color prediction games where focus and timing matter, I highly recommend upgrading your experience with the Sony WH-1000XM5. It's not just a headphone—it's a game-changer.
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I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 6, 2025
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming.
It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling.
Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation!
Best regards,
Estefany
It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling.
Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: Cj2985
Gender:Female
Verified Purchase:Yes
Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me as well. I wish I never purchased them and they are definitely overrated.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, June 6, 2025
Hello Cj2985,
Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you.
To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your
message:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you further.
Best regards,
-Fred
Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you.
To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your
message:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you further.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Eliecer
Gender:Male
Verified Purchase:Yes
Súper contento con estos audífonos...calidad excelente en todos los sentidos.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, May 23, 2025
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.
Written by a customer while visiting sony.com
Posted by: bruce101
Gender:Male
Verified Purchase:Yes
I bought these 6 months ago and absolutely loved them. That is until I had an issue and cannot get any assistance. One side is not working and there is not non-bot assistance anywhere.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Fred, May 8, 2025
Hello bruce101,
Thank you for considering Sony products. Your experience matters to us, and we’re committed to resolving the issue you are experiencing with one side of your WH-1000XM5 headphones. We understand the inconvenience this may have caused and appreciate your patience as we work to assist you.
To assist you further, we recommend trying the following steps:
Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Instructions for Resetting the Headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
How to Initialize the Headset to Restore Factory Settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
For further reference, here is the link to our support team. You can contact them via chat or phone: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Thank you for considering Sony products. Your experience matters to us, and we’re committed to resolving the issue you are experiencing with one side of your WH-1000XM5 headphones. We understand the inconvenience this may have caused and appreciate your patience as we work to assist you.
To assist you further, we recommend trying the following steps:
Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Instructions for Resetting the Headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
How to Initialize the Headset to Restore Factory Settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
For further reference, here is the link to our support team. You can contact them via chat or phone: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Nono608
Gender:Male
Verified Purchase:Yes
I’ve bought two pairs of these however both have cracked on the joint between the headband and earphone very nice sound but crappy build
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 5, 2025
Hi Nono608,
Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality.
If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this.
Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly.
Best regards,
Stephanie
Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality.
If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this.
Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on April 25, 2025
Posted by: in2caffeine
Gender:Male
Great soinding headphones! really nice soind and mics.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 26, 2025
Hi In2caffeine, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick
Written by a customer while visiting sony.com
Customer Rating
1
Never Received My Order
on April 22, 2025
Posted by: SSnow850
Gender:Male
I paid for the WH-1000XM5 and never received my package. I reached out to Sony Support and they opened a claim, telling me it could take up to a month. After waiting patiently, they came back and said there was nothing more they could do. I never received a refund or a replacement. I’m extremely disappointed—this was supposed to be a premium experience from a brand like Sony, and I feel completely let down.
I was really looking forward to trying these headphones, but unfortunately, I haven't had the chance to experience them. I can’t speak to their sound quality, comfort, or features because they never made it into my hands. Extremely disappointing, especially considering my expectations for a premium product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 23, 2025
Hi SSnow850,
Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable.
We'd like the opportunity to revisit this issue.
Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for giving us the chance to make this right.
Sincerely,
- Stephanie
Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable.
We'd like the opportunity to revisit this issue.
Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for giving us the chance to make this right.
Sincerely,
- Stephanie
Written by a customer while visiting sony.com