Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: Harsha
Verified Purchase:Yes
I tried to connect to two devices and it didn't work. I tried to speak to multiple reps. Could not resolve. So I returned the product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 11, 2022
Hi Harsha,
Thanks for reaching out to us with your concern. We're sorry to learn the multipoint function on your WH-1000XM5 headphones doesn't work properly and you're unable to connect to two devices. When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
• Waiting for an incoming call for 2 smartphones
You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
• Switching music playback between 2 devices
You can switch the music playback from one device to the other without performing a Bluetooth reconnection.
Before connecting, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Sincerely,
Jess
Thanks for reaching out to us with your concern. We're sorry to learn the multipoint function on your WH-1000XM5 headphones doesn't work properly and you're unable to connect to two devices. When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
• Waiting for an incoming call for 2 smartphones
You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
• Switching music playback between 2 devices
You can switch the music playback from one device to the other without performing a Bluetooth reconnection.
Before connecting, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: Palto
Gender:Male
Verified Purchase:Yes
These headphones blow the AirPod Max headphones out of the water. They’re more comfortable and lighter than the last Sonys in this line-up. They also fixed the connectivity issue where it’s a breeze to connect to a different device. Highly recommended and worth the price.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , June 11, 2022
Hi Palto,
Thank you for that wonderful feedback. We're glad to hear you like the comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
Regards.
David
Thank you for that wonderful feedback. We're glad to hear you like the comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: GregCott
Gender:Male
Verified Purchase:Yes
I love these. I own the Bose 700 and the Airpods Max. These are better. Lighter. Better sounding. Easier to wear longer.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 10, 2022
Hi GregCott,
You made the right choice with the Sony WH1000XM5! We're glad that you like the weight, sound quality, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
You made the right choice with the Sony WH1000XM5! We're glad that you like the weight, sound quality, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Erik_Hotch
Gender:Male
Verified Purchase:Yes
I used to have the 4th version of this headphones and bought the WH-1000xm5, but almost immediately I noticed a few minor things I don’t like. First of all, great set for the headphones, other than what I’ll mention, these headphones get me through my day with great noise canceling and sound quality. The fit well and are more comfort than the last version (xm4). Now, with that said, there are 2 problems that affect my work and use of these headphones around other people. 1) When I’m in close proximity of others having a conversation, the noise canceling doesn’t work up to 100%. When there is speech around me, the quality of the noise canceling turns to maybe 50-60% effectiveness and doesn’t actually cancel noise around me. It think I’m trying to listen to them, but I’m just trying to listen to my podcasts. 2) My headphones randomly turn off. I’ll be wearing them for maybe an hour or two Andy headphone just shut down. Not seeing a reason as to why. Not the biggest issue because it has only happened twice (not replicable). Other than those two issues, really solid pair of headphones!
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, June 5, 2022
Hi Erik_Hotch,
We're sorry to hear about your issues with this new headphones. We apologize for inconvenience. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. The Noise Canceling effect may change depending on the conditions or how you are wearing the headphones. For example, the following may cause the Noise Canceling effect to change:
1. Going down the stairs, eating, drinking, or speaking loudly
2. Touching the headphones
3. The headphones move or slip slightly
Refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
In the default setting, the headphones use built-in sensors to detect when you wear or remove them and automatically turn the headphones on or off as needed. If you have trouble with the headphones turning off unintentionally, check the following:
1. When you wear the headphones over a cap, a scarf, or hair, etc., the sensors may not be able to detect that you are wearing them and may turn them off. To avoid this, be sure to set the earpads directly over the ears.
2. If the wearing detection still bothers you, disable the Automatic Power Off setting. You can do this using the Sony | Headphones Connect app: System → Automatic Power Off, and select Do not turn off.
3. If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones.
Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Thank you for sharing your review!
We're sorry to hear about your issues with this new headphones. We apologize for inconvenience. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. The Noise Canceling effect may change depending on the conditions or how you are wearing the headphones. For example, the following may cause the Noise Canceling effect to change:
1. Going down the stairs, eating, drinking, or speaking loudly
2. Touching the headphones
3. The headphones move or slip slightly
Refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
In the default setting, the headphones use built-in sensors to detect when you wear or remove them and automatically turn the headphones on or off as needed. If you have trouble with the headphones turning off unintentionally, check the following:
1. When you wear the headphones over a cap, a scarf, or hair, etc., the sensors may not be able to detect that you are wearing them and may turn them off. To avoid this, be sure to set the earpads directly over the ears.
2. If the wearing detection still bothers you, disable the Automatic Power Off setting. You can do this using the Sony | Headphones Connect app: System → Automatic Power Off, and select Do not turn off.
3. If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones.
Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Thank you for sharing your review!
Written by a customer while visiting sony.com
Posted by: Jythin
Gender:Male
Verified Purchase:Yes
I bought it and sounds good but one issue is the noise cancellation is an average and has no foldable flaps like in xm4. But, superior sound and great features for xm5.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 3, 2022
Hi Jythin,
Thank you so much for your review.
We are thrilled to hear you are satisfied with the amazing features and incredible sound quality of our WH-1000XM5. We truly appreciate your input with the design and noise canceling function of these headphones.
For the noise canceling, you may find the following link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for your review.
We are thrilled to hear you are satisfied with the amazing features and incredible sound quality of our WH-1000XM5. We truly appreciate your input with the design and noise canceling function of these headphones.
For the noise canceling, you may find the following link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: Kylek
Gender:Male
Verified Purchase:Yes
Bought this a month ago. Works great sounds great. First Sony product and I am pleased.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 3, 2022
Hi Kylek,
You made the right choice! We're glad that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
You made the right choice! We're glad that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Sergon
Gender:Male
Verified Purchase:Yes
WH-1000XM5 has a more balanced frequency response compared to the WH-1000XM3. It also does a better job with noise canceling. I really enjoyed the fact that you don't feel as much pressure in your ears due to the ANC, and I find myself using the headphones microphone this time around due to the improved microphone and it does a decent job at canceling the surrounding noise. The added features makes this headphones easier to use and it seems to be more responsive to inputs.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 4, 2022
Hi Sergon,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, fit, mic, and responsiveness of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, fit, mic, and responsiveness of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com