Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: jjhelfman
Gender:Male
Verified Purchase:Yes
I am really enjoying the great sound quality and noise-canceling capabilities of this product. One feature I think could be improved is the performance of the Active Noise Cancelling (ANC) button. Sometimes, I have to press it multiple times before it turns on/off and it would be useful to have a clear indicator for ANC status (on/off) - either a voice or light.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 16, 2022
Hi jjhelfman, Awesome! We're pleased to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: BSLMPP
Gender:Male
Verified Purchase:Yes
I upgraded from the Xm-2 for the Xm-5, and am very glad I did. Wonderful headphone, with class leading noise canceling and sound. They are also very light and completely comfortable and create no fatigue after extended listening.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , June 14, 2022
HI BSLMPP,
Very nice upgrade! We're glad you like the Industry Leading Noise Canceling and comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Very nice upgrade! We're glad you like the Industry Leading Noise Canceling and comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: dustinw
Gender:Male
Verified Purchase:Yes
This model of headphones seems to continue to be the best in class in all areas. The superb noise canceling, great audio quality and excellent features easily put it in front of all other models. I use these for trips and while I work in the office, and they are very comfortable to wear for long periods of time and have become a must for me on plane rides, with their noise canceling. I can't recommend these enough.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 14, 2022
Hi dustinw,
Fabulous! We are extremely pleased that you are satisfied with the incredible noise canceling feature, amazing sound quality, comfortable fit design, and outstanding features of our all-new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for recommending our WH-1000XM5 & 5-star review and for choosing Sony!
- Romeo
Fabulous! We are extremely pleased that you are satisfied with the incredible noise canceling feature, amazing sound quality, comfortable fit design, and outstanding features of our all-new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for recommending our WH-1000XM5 & 5-star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: mohanymous
Gender:Male
Verified Purchase:Yes
I’ve almost given up! I’m very disappointed with the the utter lack of basic functionality: Microsoft Teams and this headset are not inspiring confidence.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 15, 2022
Hi mohanymous, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit connected to the Microsoft Teams. We highly recommend following these links to efficiently use the wh1000xm5 with your video call software:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541040.html?search=HFP
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00250089
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541040.html?search=HFP
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00250089
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Elton Almeida
Gender:Male
Verified Purchase:Yes
The sound quality of these headphones is awesome. However I was disappointed with the build quantity and size. I wish the top part of the headband was made of plastic while the bottom leather. I felt the headphones protrude a little too much and looked too big for my head. Would be great if Sony can get that great sound in a smaller form factor.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 14, 2022
Hi Elton Almeida,
We're glad to hear you like the amazing sound quality and light weight of the XM5 headphones. However, we are sorry if the build and size of these headphones did not live up to your expectations.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
We're glad to hear you like the amazing sound quality and light weight of the XM5 headphones. However, we are sorry if the build and size of these headphones did not live up to your expectations.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: qirqs
Gender:Male
Verified Purchase:Yes
The sound quality is amazing & these headphones have to be one of the most comfortable headphones i’ve ever tried.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 13, 2022
Hi qirqs, Great! We're thrilled you like the amazing sound quality and comfortable fit of your new Sony WH1000XM5 headphones.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Zh28
Gender:Male
Verified Purchase:Yes
I recommend you to buy a xm4 or even xm3. It isn't worth so much money.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 13, 2022
Hi Zh28
We're sorry to hear we were not able to meet your full expectations with the WH1000XM5. May we know the issue that you are experiencing with the headphones?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for purchasing Sony! - Kris
We're sorry to hear we were not able to meet your full expectations with the WH1000XM5. May we know the issue that you are experiencing with the headphones?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: JeLo74
Gender:Male
Verified Purchase:Yes
I couldn’t be happier with the build and sound quality of these headphones. I had reservations about spending that much on headphones but my post purchase regrets went away upon first use. Sony just earned another loyal customer.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 13, 2022
Hi JeLo74,
Awesome! We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. We're glad to hear you are happy with the build and sound quality with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony! - Kris
Awesome! We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. We're glad to hear you are happy with the build and sound quality with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com