Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Incredible head phones
on October 3, 2022
Posted by: Mommaof2
Gender:Female
[This review was collected as part of a promotion.] These head phones are incredible but first the packaging is sooo aesthetically amazing so well thought out and visually pleasing and the case is pristine . The noise canceling is phenomenal as
well. The sound quality is out of this world and I love how when you take them off the music pauses till you put them back on these are definitely a must have
well. The sound quality is out of this world and I love how when you take them off the music pauses till you put them back on these are definitely a must have
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Fantastic! Thank you for sharing your cool experience with the WH-1000XM5, Mommaof2! We are happy that you are satisfied with the amazing sound quality, aesthetic packaging & case design, industry leading noise canceling function, wearing detection feature, and superb performance of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
This headset makes me say, What surroundings?
on October 3, 2022
Posted by: Chrisarpin8912
Gender:Male
[This review was collected as part of a promotion.] The Sony WH-1000XM5 Wireless Noise Cancelling Headphones make outside noise and distractions a thing of the past. This headset allowed me to zone in, and focus on important tasks. And when I wanted a minute to myself, I could feel the relaxation it gave me. The Sony headset has great battery life. I felt like I could use it for 30 hours or more like it says. It had great Bluetooth connect ability and good range. The headset audio was so crisp even at lower settings. I love the case it came with as well. I loved the fact I could listen to music and then answer calls with ease. This headset makes me feel like a professional without breaking the bank. I highly recommend them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 3, 2022
Hi Chrisarpin8912,
Perfect! We really love to hear you like the excellent noise cancelling feature and superb features, especially the incredible audio and impressive battery life of our industry-leading, Noise Canceling headphones, WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for the 5-star rating!
-Jess
Perfect! We really love to hear you like the excellent noise cancelling feature and superb features, especially the incredible audio and impressive battery life of our industry-leading, Noise Canceling headphones, WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for the 5-star rating!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on October 3, 2022
Posted by: Terem13
Gender:Female
[This review was collected as part of a promotion.] We did a lot of research on noise cancelling headphones and these had the best reviews, i have tried others but they were not good. These are amazing it really blocks out all the background noise. For those days that i just need to focus on work with no distractions. I highly recommend these
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Terem13, You've made an amazing choice! We're thrilled you like the industry-leading noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Just great
on October 1, 2022
Posted by: Corrina47
Gender:Female
[This review was collected as part of a promotion.] Wow, these Sony Wireless Noise Canceling Headphones are great. They cancel out all noise, they feel so comfortable over my ears, they are very stylish. They are made for iPhone/iPad and it also has Alexa built in. I highly recommend these Sony Wireless Noise Canceling Headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 2, 2022
Hi Corrina47,
Thank you for the 5-star rating! You've made an excellent choice! We're thrilled to hear you love the great audio, excellent noise cancellation, and overall features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the amazing review!
-Jess
Thank you for the 5-star rating! You've made an excellent choice! We're thrilled to hear you love the great audio, excellent noise cancellation, and overall features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the amazing review!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Incredible Sound Quality
on October 1, 2022
Posted by: Matty209
Gender:Male
[This review was collected as part of a promotion.] These headphones are amazing. The sound quality they produce is astonishing. I replace my earbuds with these and realized very quickly that i was missing out! They are very comfortable on your ears and will fit on your head perfectly. They charge fast and hold that charge for days if not weeks. Noise canceling is a huge plus and works splendidly. Highly recommend.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2022
That's great, Matty209! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life of the unit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Posted by: Pastorptcc
Gender:Male
Verified Purchase:Yes
I bought these about a month ago because I deal with tinnitus I need a good noise canceling headphones. These are amazing, best headphones I’ve ever had.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 30, 2022
Hi Pastorptcc,
That's awesome! We are truly happy to hear you love your new WH-1000XM5 and you are satisfied with its incredible noise canceling feature & superb performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
That's awesome! We are truly happy to hear you love your new WH-1000XM5 and you are satisfied with its incredible noise canceling feature & superb performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Absolutely amazing!
on September 30, 2022
Posted by: Benjidez85
Gender:Female
[This review was collected as part of a promotion.] I really do have to say , my breath was tooken away! Absolutely amazing sound! The clarity with our gaming, phone calls etc. I really have to say I'm not sure it can get too much better.I highly recommend.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2022
Hi Benjidez85, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Carl
Written by a customer while visiting sony.com
Posted by: Jeepfein
Gender:Male
Verified Purchase:Yes
Love the noise cancelling. Best by far. The sound is muddy out-of-the-box, but the eq helps. Very comfortable. Almost forgot they were on my head. The padding could be better on the ear cups however.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 24, 2022
Hi Jeepfein,
Thank you for the review! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the review! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com