Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Amazing!
on October 4, 2022
Posted by: Depell
from Pittsburgh, PA
Gender:Male
[This review was collected as part of a promotion.] I hate flying, had to take a plane for work. So I decided to splurge and get me a new pair of noise canceling headphones. After some research and hundreds or reviews read I end up with Sony’s and I couldn’t be happier. They knocked out all noise on the flight and I was able to make it to work no problem so happy with this product!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Depell, Excellent choice! We're also glad to hear that you love the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great
on October 4, 2022
Posted by: Mullins
from USA
Gender:Female
[This review was collected as part of a promotion.] I am so glad I got these Sony - WH-1000XM5 Wireless Noise Canceling Headphones. They are amazing. They were so easy to set up. They are very comfortable to wear. They came in a great case to keep them safe. The noise cancellation works so well too. And the sound quality is top notch. These are the best headphones I have ever used. Definitely my new favorite.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Mullins, We're very happy to hear that! Good to know you like the ease of setup, comfortable fit, great carrying case, excellent noise cancelling feature, and incredible sound quality of your new Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
The best!
on October 4, 2022
Posted by: Cathy766
from Canton, Ga
Gender:Female
[This review was collected as part of a promotion.] I can't say enough awesome things about these headphones! I have been looking for a really good pair of headphones for my workouts and these were just the ticket! They have VERY clear sound and work wonderfully; I just love them. The best brand I've ever tried.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Cathy766, You've made an excellent choice! We're glad you like the sound clarity and overall performance of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
great sound
on October 4, 2022
Posted by: Jan1968
from Shelburn indiana
Gender:Female
[This review was collected as part of a promotion.] i recently got these headphones and i got to say these are comfortable and the sound is great and they cancel the noise and all you hear is the music and nothing else and it was easy setup to connect to my phone These are the best headphones i have ever owed keep up the great work sony
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Jan1968, Congratulations on your new Sony XM5! We're glad you like the comfortable fit, great sound quality, excellent noise cancelling feature, and ease of setup of your new Sony headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Super nice!!
on October 4, 2022
Posted by: Whitneyh7
from Minocqua, Wisconsin
Gender:Female
[This review was collected as part of a promotion.] These Sony WH-1000XM5 Wireless Noise Canceling Headphones are perfect! The box even seems super nice that they come in. They are super sleek in modern looking. They fit on your head really nicely and don’t dig or fall off. The quality of the sound is out of the The box even seems super nice that they come in. They are super sleek in modern looking. They fit on your head really nicely and don’t dig or fall off. The quality of the sound surpasses anything I’ve ever experienced. Most importantly they actually are actually noise canceling. They are perfect to take on flights, jogging, and so much more. I just absolutely love mine!
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, October 4, 2022
Hi Whitneyh7,
We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
Written by a customer while visiting sony.com
Customer Rating
5
Wow!
on October 4, 2022
Posted by: Bevvy
from Ohio
Gender:Female
[This review was collected as part of a promotion.] These headphones are amazing!! The sound quality is top of the line, they're very comfortable, they completely block out noise allowing you to focus on only the sound coming from the headphones, the bass is amazing, and all sounds ate crystal clear! These are wonderful quality, wonderful fit, and just all around amazing!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Bevvy,
Amazing! We're glad that you like the sound quality, noise canceling function, comfort, and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing! We're glad that you like the sound quality, noise canceling function, comfort, and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Wireless headphones
on October 4, 2022
Posted by: Anonymous
from Liverpool NY
Gender:Male
[This review was collected as part of a promotion.] Recently received this product a few days ago and I down right need this masterpiece these headphones are perfect sound quality all around output of this is amazing it wrks it definitely a great asset because I wrk out a lot as well bt these are perfect definitely recommend this product to family and friends
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Daquann Stephens,
Fabulous! We're happy to hear your new headphones suits your needs and expectations. It's nice to know how much you are enjoying the exceptional sound quality of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your recommendation and for choosing Sony!
Fabulous! We're happy to hear your new headphones suits your needs and expectations. It's nice to know how much you are enjoying the exceptional sound quality of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your recommendation and for choosing Sony!
Written by a customer while visiting sony.com
Customer Rating
5
Noise cancelling at its finest
on October 3, 2022
Posted by: Tinkerchelle83
from Penhook, VA
Gender:Female
[This review was collected as part of a promotion.] Sony has done it again. I don’t think I’ve ever tried one of their products and been disappointed. These noise canceling headphones provide 30 hours of playback with a quick charge time. The comfortable level is unmatched, soft leather. They have a beautiful carrying case so you can keep your headphones safe and protected. I can’t say enough good things. If you are looking for quality then look no further.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Tinkerchelle83,
Great! We're glad that you like the noise canceling feature, battery function, comfort, and supplied carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Great! We're glad that you like the noise canceling feature, battery function, comfort, and supplied carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com