Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Peace in a noisy world
on October 4, 2022
Posted by: Winter
Gender:Female
[This review was collected as part of a promotion.] The noise canceling on these is absolutely amazing. I live in a house with a lot of noise, and these headphones give me such a feeling of peace. I can’t hear the fan, window A/C, air purifier, and all the other similar noises with these on. That’s without music playing. The audio quality is out of this world and I don’t believe I’ll ever be able to listen to music any other way ever again.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Winter, Amazing! We're glad that you like the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Feature rich and sound as great as they feel!
on October 4, 2022
Posted by: H2ODogz
Gender:Male
[This review was collected as part of a promotion.] After extensive use I can confidently say that Sony’s new WH-1000XM5 headphones are a tremendous leap forward from previous models and the competition. The headphones themselves feel very sturdy and will not break from minor contact or pressure. A big improvement from previous models is that these fold flat into their case in a very intuitive and natural manner, whereas older models I experienced required some twisting and I worried each time about exerting too much pressure and causing a break. The weight seems much improved and even after hours of use I don’t experience any pressure points or fatigue on my head or ears. My absolute favorite part of the WH-1000XM5 is the noise cancellation, which is superior. The cancellation is adaptive and filters the majority of ambient or ancillary sounds without the need to run optimization. For example, other brands I have used may filter the din of traffic and sidewalk sounds but when an ambulance zooms by its siren penetrates the level of active noise cancelling in place causing a startling intrusion of loud sound. The WH-1000XM5 manages such abrupt changes in ambient sound perfectly and optimizes with immediate recalibration to the active filtration. I have truly not experienced this level smart adjustment on any other brand or model except for Apple’s top model. An additional feature that I absolutely love is that the headphones intelligently perceive when they have been removed and pause playback; and when put back on, playback resumes (perfect if responding to a quick question, waiter, etc.). All of these features combine together to make the WH-1000XM5 my essential traveling companion. As for sound quality, the WH-1000XM5 is impressive and consistent. Bass is deep and strong, but not overbearing and never prone to distort. Highs are crisp but not intrusive – I feel that they were likely tuned with a perfectly flat response, then a slight bass boost applied. The result is perfect for my listening experience and I never EQ the sound playback that they receive. In summary, I highly recommend the WH-1000XM5 and am confident that others will be as impressed with the features as I continue to be.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 5, 2022
Hi H2ODogz,
Thank you for that wonderful feedback! We're glad you like the sound quality, smart features and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for that wonderful feedback! We're glad you like the sound quality, smart features and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Wow!
on October 4, 2022
Posted by: Patty517
Gender:Female
[This review was collected as part of a promotion.] Wow! These are awesome. They feel very high tech. The sound is great. It connects easily through Bluetooth to my phone. The headphones are comfortable and hold a good charge.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Patty517, Awesome! We're glad that you like the sound quality, comfort, and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Gunnermike
Gender:Male
Verified Purchase:Yes
I bought this 3 weeks ago and enjoy them daily for at least an hour.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Gunnermike, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Total Game Changer for my Music!!
on October 4, 2022
Posted by: GeorgieH
Gender:Female
[This review was collected as part of a promotion.] These are totally amazing and it completely changes the way I listen to my music! Clarity and awesome sound, I love them! Easy to use and hook up through Bluetooth, comes with everything you will need to hook into your music experience! Highly recommend to others to get and use for oneself or loved ones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi GeorgieH,
Thank you for the 5-star rating and recommendation! We really appreciate your enjoyable experience with the clarity and incredible sound, ease of use and connection with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Thank you for the 5-star rating and recommendation! We really appreciate your enjoyable experience with the clarity and incredible sound, ease of use and connection with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Awesome Product
on October 4, 2022
Posted by: Weswigg
Gender:Male
[This review was collected as part of a promotion.] I got these wireless earphones and they are awesome
I like how the ear muffs swivel and I like how well they fit. Perfect fit. The sound quality is great and the noise cancellation is great as well. Will definitely be recommending to everyone to go out and buy
I like how the ear muffs swivel and I like how well they fit. Perfect fit. The sound quality is great and the noise cancellation is great as well. Will definitely be recommending to everyone to go out and buy
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 4, 2022
Hi Weswigg,
Thank you for the purchase! We're glad the fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
Regards.
David
Thank you for the purchase! We're glad the fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Great features, comfortable to wear, Great App.
on October 4, 2022
Posted by: BabyGQsuave
Gender:Male
Verified Purchase:Yes
Bought it about a month and half ago. I love the sony app and it's EQ settings. Very comfortable to wear for long periods of time. ANC is amazing and almost on par with Bose! Overall great product no regrets on purchasing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi BabyGQsuave, great! We're glad that you are enjoying the noise canceling function, use of Sony Headphones Connect app, and overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great sound
on October 4, 2022
Posted by: Baby.2018
Gender:Female
[This review was collected as part of a promotion.] First off it came very well package these are really unique and comfortable headphones say it is noise canceling which you’re being able to listen to your music even better use for Apple iPhone and iPod it’s really great it’s very well put together these would make awesome gifts for birthdays holidays and Christmas is even great for teenage kids or she is off to college it would be really awesome it has a very good value as well and it’s really awesome for an older adults case which is really awesome it’s 1000 and come see him on a little pouch or bag rather so you don’t have to worry about losing them you can always keeping them clean the ear phones are very very countable it even has the chargers with it that you can charge it it has the power button it has the volume button which is really awesome you can even hook it to your computer and listen to music or listen to stories or whatever you need to listen to a good part about it you can put it over your head and you can move the headphones that goes over the ears moves back-and-forth which is really awesome and great it has its own little place did you put it back in and not have to worry about it being broke or being set on and it even has the adapters and everything also inside of it which is amazing these make great gifts for young adults for school for for holidays for anyone that really likes to listen to music even the older generation less listen to music and this will be really awesome specially if you want to listen to something and not worry about other people talking over you and you can’t hear your music discounts is that out so you don’t hear their noise which is really awesome is very good quality is a great value it was well put together and they are by Sony and Sony is a very good product I recommend this to all family and friends this is really amazing another thing this is amazing they even give you a free trial a 360 reality auto which is really amazing it comes with its own little book it says you had to connect to iPhone audio and different things that you need to connect to which is really awesome this is a really amazing product I recommend this to everyone this is really awesome The performance is really awesome the product is really great design it’s really really awesome I recommend this to our family and friends and the value is outstanding in the build of the product it’s even more amazing
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Baby.2018, Thank you for the detailed and amazing review of your Sony WH-1000XM5! We're glad you like the packaging, comfortable fit, physical buttons, excellent sound quality, 360 reality audio feature, great design, works seamlessly with your iphone and ipad, and overall features of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com