Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Quiet
on October 5, 2022
Posted by: Kat93
Gender:Female
[This review was collected as part of a promotion.] These are by far the best noise canceling headphones by Sony! They fit comfortably and you can adjust the bass and treble. Your music will automatically pause if you take them off. Overall awesome sound quality! If you have the money these will not disappoint.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Kat93, We're pleased to hear that you are enjoying the noise canceling function, fit, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Super quality music
on October 5, 2022
Posted by: Sonu
Gender:Male
[This review was collected as part of a promotion.] I am lobing my new Sony Wireless Noise Canceling Headphones. They came in great packaging, are easy t set up and use and the music quality is excellent. I love listening to music on and on and I also use it to watch movies on my laptop. I highly recommend it as a great buy!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Sonu, Thank you for sharing this wonderful feedback on your Sony WH-1000XM5! We're very happy to hear you like the packaging, ease of setup, and excellent sound quality of these headset. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
love this
on October 5, 2022
Posted by: deb2020
Gender:Female
[This review was collected as part of a promotion.] Love this so much. Love the fact you can touch the side of the headphones and the music stops playing you touch them again music starts. Only down flaw is the charging cable is short wish it was a little longer but other than that is are wonderful headphones. Good for kids on long car ride same as for adults. Came with a wonderful case. So you can't loose anything at all.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi deb2020, Thank you for the 5-star rating! Good to hear you love the touch control function and the supplied carrying case of your new Sony WH1000XM5. We have noted your concern about the length of the charging cable and we will make sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
ms
on October 5, 2022
Posted by: pam8358
Gender:Female
[This review was collected as part of a promotion.] This is a headphone investment. The prices are comparable to others in this catagory. The packaging is a sturdy cardboard nesting box and the headphones itself are in a secure slim profile pouch. The instructions are easily accessible via a camera scan or on the web. It takes a bit of time to update the software and compete setup so be sure to allow for that. The headphones pair easily. They are adjustable and very comfortable over your ears. They can detect when you sit, walk, etc and adjust the sound accordingly. The sound quality is excellent. They are available in black or silver. They fold easily for storage in their case. I have not tried them for hands free calling yet but understand this is a feature of the product. This is definitely a product to consider!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi pam8358, Thank you for the excellent review! We're glad you appreciate the sturdy packaging, intuitive instruction materials, easy Bluetooth pairing, comfortable fit, smart detection features, incredible sound quality, and portability using the supplied carrying case of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Excellent sound
on October 5, 2022
Posted by: Angelica85
Gender:Female
[This review was collected as part of a promotion.] I got the Sony - WH-1000XM5 Wireless Noise Canceling Headphones and they work wonders so easy to use and set up. These are the best headphones I have used in a long time I would definitely recommend
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Angelica85, We're glad that you like the sound quality, ease of use and setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Crow92
Gender:Female
Verified Purchase:Yes
Bought these bc the internet said they were the best.. and they were.. for a week. Left ear started having a constant loud crackling noise. Barely used them.. super bummed. Going to hopefully return them for a full refund.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Crow92,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the left ear side of the headphones. This is definitely not the experience we want you to have. Allow us to help troubleshoot the problem. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please refer to this help guide link to troubleshoot if you hear unusual sound or noise from the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the left ear side of the headphones. This is definitely not the experience we want you to have. Allow us to help troubleshoot the problem. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please refer to this help guide link to troubleshoot if you hear unusual sound or noise from the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Amazing
on October 5, 2022
Posted by: Runner123
Gender:Female
[This review was collected as part of a promotion.] I am in love with Sony’s headphones! These are nothing but exceptional!
They came in a case box that is perfect for storing when not in use. And it’s easy to store.
The blue tooth paring capability is perfection. I was and continue to be able to pair once my bluetooth is on and the headphones are on. It is easy for me to also pair with my peloton and connects seamlessly.
Now the noise…stunning! I cannot hear anything around me while I am working, working out or just listening. Perfect when I want to tune out my world and enter another one.
They also fit comfortably over my ears and stay put! They are super light weight which I also love!
These are better quality than the other leading brands and I will continue to buy this brand!
Absolutely in love with these! I can’t say it enough.
They came in a case box that is perfect for storing when not in use. And it’s easy to store.
The blue tooth paring capability is perfection. I was and continue to be able to pair once my bluetooth is on and the headphones are on. It is easy for me to also pair with my peloton and connects seamlessly.
Now the noise…stunning! I cannot hear anything around me while I am working, working out or just listening. Perfect when I want to tune out my world and enter another one.
They also fit comfortably over my ears and stay put! They are super light weight which I also love!
These are better quality than the other leading brands and I will continue to buy this brand!
Absolutely in love with these! I can’t say it enough.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hey Runner123,
Fantastic! We are truly happy to hear you love your new WH-1000XM5 Wireless Noise Canceling Headphones. We are also delighted that you are satisfied with its aesthetic carrying case, stable & fast Bluetooth connection, industry-leading noise canceling feature, comfortable fit & lightweight design, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for sharing your amazing experience and for choosing Sony!
- Romeo
Fantastic! We are truly happy to hear you love your new WH-1000XM5 Wireless Noise Canceling Headphones. We are also delighted that you are satisfied with its aesthetic carrying case, stable & fast Bluetooth connection, industry-leading noise canceling feature, comfortable fit & lightweight design, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for sharing your amazing experience and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
The best
on October 4, 2022
Posted by: PeteofNEPA
Gender:Male
[This review was collected as part of a promotion.] These headphones are amazing in every way. Amazing low end mids and crystal clear highs. I would highly recommend to anyone. There by far the best headphones I have ever used. Great quality
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi PeteofNEPA, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com