Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great Features with Sound Quality
on October 6, 2022
Posted by: Sound25
Gender:Female
[This review was collected as part of a promotion.] the sound quality is fantastic. I love the touchpad options it makes it so much easier than trying to find the correct button. The sound dampening is amazing, you can't hear anything when this feature is turned on. The only thing I wish was a little better was how loud the volume can go, and the bass in the headphones. Other than that, these are the best set I have owned thus far.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hello Sound25, We are thrilled to know that you like the sound quality and features of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to turn up the volume of the headset and the connected device. You may also connect the Bluetooth device to the headset once again and please do not forget to update the firmware of the unit. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Luxury at its finest
on October 6, 2022
Posted by: Janell86
Gender:Female
[This review was collected as part of a promotion.] Absolutely beautiful and all around superb quality. The noise canceling is the top of the line . Cushion is the best . The light weight of these headphones are what I love the most . The feel of them everything is top of the line . Bass is impeccable and charging is fast and lasts so long . I’m beyond impressed with these and will definitely be staying with them and this brand .
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, October 6, 2022
Hi Janell86,
That's great! We're glad to hear that! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
That's great! We're glad to hear that! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
Written by a customer while visiting sony.com
Customer Rating
5
Sony - WH-1000XM5 Wireless Noise Canceling Headpho
on October 6, 2022
Posted by: Sweetp601
Gender:Female
[This review was collected as part of a promotion.] Sony - WH-1000XM5 Wireless Noise Canceling Headphones great head set. I live listening to music and they last long.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Sweetp601,
Awesome! We're glad to hear your enjoyable experience with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Awesome! We're glad to hear your enjoyable experience with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
4
The new standard for best ANC
on October 6, 2022
Posted by: Trevor
Gender:Male
[This review was collected as part of a promotion.] Look no further for your new headphones, these are it. Unboxing alone is a treat with these headphones. Throw the box in the recycle bin and you're good to go. It is a little sad to see no quick start guide with the included paperwork however. The quick start guide is now a QR code on the box containing the legal paperwork (which is only two sheets, so it's not that much). The headphone case has a nice feel to it and has a nice magnetized compartment for holding the USB-C cable as well as an aux. cable. The USB-C cable is actually rather sad because it is only a 6" long cable that will really only get you by in a pinch. The compartment in the case is rather small, so I assume 6" is the best fit, and you most likely already have a good USB-C charger, so having this stowed away for emergency use is probably the best idea. Aside from that, you are treated to the main course - the head phones themselves.
I work in an office environment and tend to wear my headphones for ~6-8 hours a day while at my desk. These things are a dream. They are super lightweight and, while noticeable, certainly aren't a burden on my head. The cushioning is super soft and very pleasant on the head and ears. The finish on these headphones is a nice matte black - however, it is very prone to smudges and markings especially with any amount of grease or any residue on your hands/fingers (so make sure you wash your hands!). Turning on the headphones brings me into a completely new environment. I have a constant ~50 dB fan blowing behind me in my office and while I can still head it through the ANC it's only barely there - and that's with no audio playing in the headphones. Gone are the sounds of the AC/Heater and any footsteps or quiet talking in the halls. And then you get audio playing and everything in your room completely disappears to the sounds coming from your headphones. The ANC on these is amazing. There is no white noise that the headphones create when cancelling the sound like other ANC headphones. They really are next level. And the audio is really good with the headphones. I am no audiophile, but I feel like the sound is a little closed, otherwise, everything sounds great.
On the other end of the spectrum is the ambient mode. It's not as good, unfortunately. When using strictly the ambient mode loud clicks in the environment will make an ugly popping sound in the headphones - I don't think this is intentional, but it seems like this only happens with high frequency sounds (mine came from a multi-tool deploying and locking a tool). The ambient quality is also a bit grainy. With this is the speak-to-chat feature (deployable through the app). This works as intended and is a nice to have feature. It completely pauses the music and switches to ambient mode when it detects your voice. It might be best to have the option to quiet the music instead of completely pausing it which comes to the next point. Covering the right ear quiets the music and temporarily switches to ambient mode - this is perfection. It allows you to hold a conversation while keeping your music playing in the background. Awesome feature.
The touch controls on this are finally a set of touch controls that I like. Double-tap to play/pause, swipe up/down for volume up/down, forward and back for next/previous song. Simple, easy, and intentional. The double-tap for play/pause is especially a nice touch as it negates an accidental touch as an input or adjusting your headphones as an input.
Overall, these are fantastic headphones and definitely a pair that you should pick up. There is a reason for 4/5 starts, though - they can be better. While ANC is amazing, ambient isn't as good. The app has potential to make a lot of different customizations available as well. There are things to improve, but overall, a great set that is worth being on your head.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Trevor, Thank you for the detailed and amazing review of your Sony WH1000XM5! We appreciate your feedback about the packaging, carrying case, and the supplied charging cable. And we're very happy to hear you like the lightweight and comfortable fit, nice matte black finish, industry-leading noise cancellation, great sound quality, speak-to-chat feature, easy-to-use touch control sensor, plenty of customization using the app, and overall performance of your new Sony XM5 headphones. With regards to the ambient mode grainy sound, please make sure that the firmware is up to date and then initialize the headset. You may also refer to the link below to troubleshoot the issue,
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Great quality
on October 6, 2022
Posted by: Anonymous
Gender:Female
[This review was collected as part of a promotion.] Love them. Loud and comfortable. Also let’s you hear the background if you want to.
My daughter needs earphones for school and this one are awesome.
Came in a so pretty bag, Love these headphones. Great quality. Soft & comfortable on the ears.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Yina kurenda,
Perfect! We're glad that you and your daughter are enjoying the sound quality, comfort, carrying case, and Ambient Sound mode of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Perfect! We're glad that you and your daughter are enjoying the sound quality, comfort, carrying case, and Ambient Sound mode of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
AMAZING
on October 6, 2022
Posted by: Lauren
Gender:Female
[This review was collected as part of a promotion.] these headphones are amazing! I was so excited to try them. My family and I are huge audio files, so this is very important to us. I highly recommend for those who like high quality sound!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Lauren,
Thank you for an amazing review and recommendation! We're glad we were able to meet your expectations with the high quality sound of your new headphones. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Thank you for an amazing review and recommendation! We're glad we were able to meet your expectations with the high quality sound of your new headphones. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Love them
on October 5, 2022
Posted by: msmolly95
Gender:Female
[This review was collected as part of a promotion.] Came nicely packed with charger cord and instructions in a zipper case. Had no problem connecting to my phone. And the sound is great. No outside noise interference.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi msmolly95, We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Amazing
on October 5, 2022
Posted by: Missiuk
[This review was collected as part of a promotion.] These headphones simply put are amazing!!! The sound quality is like no other! For once I am able to make hands free calls and be heard!!!! I love the fact that if you remove them while listening the media pauses. They are very comfortable for wear for long periods of time. The only draw back about them is that the charging cables is only a few inches long.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Missiuk, Thank you for giving the WH-1000XM5 a perfect rating! We're pleased to hear you like the amazing sound quality, phone call audio clarity, wearing detection feature, comfortable fit, and overall performance of your Sony WH1000XM5. We have noted your concern about the length of the charging cable and we will make sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com