Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Awesome headphones!
on October 7, 2022
Posted by: bubblegod123
[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy that I did! The Sony wireless noise canceling headphones deliver great sound quality and I love listening to music around the house. I highly recommend them to anyone who is looking for quality headphones!
Response from sony.comBy Sony North America Customer Support, October 8, 2022
Hi bubblegod123, Amazing! We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Audio perfection
on October 7, 2022
Posted by: Bobert67
Gender:Male
[This review was collected as part of a promotion.] Not only does the noice cancellation work incredibly well, but the audio fidelity is unmatched. I can’t recommend these headphones enough to those looking for new one. They’re incredibly comfortable and you’d forget you’re wearing them if it wasn’t for the audio coming through them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 8, 2022
Hi Bobert67, we're glad you like the comfort, noise canceling feature and sound quality of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Comfort meets Quality
on October 7, 2022
Posted by: lauren97
Gender:Female
[This review was collected as part of a promotion.] These are the most comfortable headphones I've ever worn. They fit over your ears completely, leaving your ears pain free. I also wear glasses and find I can wear these headphones without any pinching or discomfort. The noise cancelling feature is unparalleled, truly drowning out the sound around you. My favorite feature is that they automatically pause your music/podcast/show when you take them off, and resume when you put them back on.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi lauren97,
Awesome! We're really glad your new XM5 headphones suits your needs and expectations. Nice to hear you love the comfortable fit, noise canceling features, great sound and wearing detection function of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Awesome! We're really glad your new XM5 headphones suits your needs and expectations. Nice to hear you love the comfortable fit, noise canceling features, great sound and wearing detection function of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
4
Great Noise Canceling Sony Headphones!
on October 7, 2022
Posted by: kkelly
Gender:Female
[This review was collected as part of a promotion.] These Sony Noise Canceling headphones are excellent! So many great features with these headphones and has a great collapsible carrying case and the charge last up to 30 hours. These wireless headphones are comfortable and have touch controls so you can pause, play or control the volume.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi kkelly, We're glad that you like the noise canceling function and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great Features
on October 6, 2022
Posted by: Shellyjo
Gender:Female
[This review was collected as part of a promotion.] I love these awesome Sony headphones, light,feel great and the bass is amazing,I highly recommend them to everyone, Best noise cancelling I've ever had,they are so great,love them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi Shellyjo, Great! We're glad that you love the noise canceling function and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Goodbye world!
on October 6, 2022
Posted by: Xopi
Gender:Female
[This review was collected as part of a promotion.] I’ve tried several noise cancelling headphones and I have finally discovered headphones that meet my standards!! The Sony wireless noise cancelling headphones are perfection. Perfect for when you want to focus on your work, drown out noise, awesome travel headphones. They are so comfortable to wear, it doesn’t feel like you’re wearing them at all. They come in a sleek carrying case.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi Xopi,
You made the right choice! We're thrilled that you are enjoying the noise canceling function, comfort, and supplied carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
You made the right choice! We're thrilled that you are enjoying the noise canceling function, comfort, and supplied carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Just...WOW
on October 6, 2022
Posted by: willy dog
Gender:Male
[This review was collected as part of a promotion.] Now I know why the call me a "boomer". These headphones are technically amazing. I've always been a cheapskate when it comes to stuff like headphones. I didn't know what I was missing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Fantastic, willy dog! We are extremely pleased it suits your needs! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Sounds Amazing
on October 6, 2022
Posted by: SueAnne
Gender:Female
[This review was collected as part of a promotion.] I received the Sony - WH - 1000xm5 Wireless Noise Cancelling Headphones and they are amazing. The sound quality is far beyond anything I have ever heard, absolutely the best!! I love that they are noise cancelling and wireless. They also came in a really nice zipper case to put them in after using them. I am so very happy with the Sony Wireless Noise Cancelling Headphones. I will definitely tell friends and family how great these Headphones are.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Awesome! Thank you for the perfect star review, SueAnne! We are thrilled that you are very happy with your new WH-1000XM5. We are also delighted to hear you are satisfied with its incredible sound quality, amazing noise canceling feature, aesthetic carrying case, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com