Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great product
on October 10, 2022
Posted by: Kenziemarie10
Gender:Female
[This review was collected as part of a promotion.] The WH-1000XM5 Wireless Noise Canceling Headphones are great headphones! They work amazing
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 10, 2022
Hello Kenziemarie10
We appreciate the positive feedback! We're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
We appreciate the positive feedback! We're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
4
Silences the noise and decent sound quality
on October 10, 2022
Posted by: technofile
[This review was collected as part of a promotion.] I am really pleased with these headphones. I work in a noisy environment and they really help block out the buzz of activity and instead fill my ears with some high quality soothing tones to keep me sane. Recommended to all who want less noise from their surroundings but don't want to comprimise their audio quality.
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi technofile, We are happy to hear that you are really pleased with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to update the firmware of your headphones to improve their performance. You can also personalize your overall listening experience using the Sony | Headphones Connect app. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Wireless headphones
on October 9, 2022
Posted by: FireFlyJj
Gender:Female
[This review was collected as part of a promotion.] Let me tell you. The packaging was great with the little black case they came in. You cannot hear anything once you have them playing something. They are comfortable easy on ears
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi FireFlyJj, Thank you for the 5-star rating! We're glad you like the great packaging, carrying case, comfortable fit, and industry-leading noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Great
on October 9, 2022
Posted by: XXDJDLXx
Gender:Male
[This review was collected as part of a promotion.] I love these they have such great sound. I love the app that you download and makes it so easy to use. The controls are so easy to use on the side of the head set.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 10, 2022
Hi XXDJDLXx,
Thank you for the 5-star rating! We're glad you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the 5-star rating! We're glad you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
The best noise Cancelling headset
on October 9, 2022
Posted by: Gwen75
Gender:Female
[This review was collected as part of a promotion.] The noise cancellation on this headphones is awesome. I tried this feature while on a plane and so far i could barely hear anything. It feels light and fits me perfectly. The battery takes awhile to drain even with the noise cancellation in use. Awesome features with high quality. I would definitely recommend Sony - WH-1000XM5 Wireless Noise Canceling Headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi Gwen75,
That's awesome! You definitely made the right choice with these headphones. It's amazing to hear that your investment is worth it and you love the superb features, especially the excellent noise cancellation and incredible audio quality of your WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound, meanwhile, the Equalizer lets you customize sound levels to suit your music. And with Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Thank you for choosing Sony!
-Jess
That's awesome! You definitely made the right choice with these headphones. It's amazing to hear that your investment is worth it and you love the superb features, especially the excellent noise cancellation and incredible audio quality of your WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound, meanwhile, the Equalizer lets you customize sound levels to suit your music. And with Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones available!
on October 9, 2022
Posted by: KimAnne
Gender:Female
[This review was collected as part of a promotion.] So many pros and no cons. These WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones are great. So easy to use and par. The sound quality is top notch and the noise cancelling is amazing. So lightweight and very comfortable too. These headphones are the best ones we've found.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi KimAnne, Fantastic! We're very happy to hear you like the ease of use, incredible sound quality, industry-leading noise cancellation, lightweight and comfortable fit of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Sound
on October 9, 2022
Posted by: Cortney0202
Gender:Female
[This review was collected as part of a promotion.] This is my first time using a noise canceling head set and I'm very impressed. The quality of sound is amazing. I absolutely like that it detects if you take the head set off your ears that it pauses what you're listening to. The battery lasts up to 30 hours, which is great. It is very easy to set up the app to your phone and it is not hard to use. It fits nicely over my ears and its comfortable. The only issue I have is the suction over my ears. My ears ended up having a little discomfort and had a slight headache, but that just can be that I could have sensitive ears. I am very happy with this product and would recommend to anyone.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 9, 2022
Hi Cortney0202, We're glad that you like the sound quality, noise canceling function, comfort, battery life, and ease of setup and using the headphones connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Extreme quality sound and product!
on October 9, 2022
Posted by: EFerg
Gender:Female
[This review was collected as part of a promotion.] Sony WH-1000XM5 has an excellent quality on sound, product and presentation! Again, Sony doesn’t disappoint. The product presentation was high class. The case that stores the headphones is super nice and has a spot for the cables. Let’s get to the good part, sound. The noise canceling was very noticeable. The sound is, quality to the max! I watched a movie and it was great, I took a phone call and it was great. The phone call, person on other end could kinda hear a conversation going on in background (about 6ft away) but my voice was the more prominent. I love the memory foam cushions around the ear and headband which makes for hours of listening time. Connection to my phone was a breeze.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi EFerg, We always appreciate customers who take the time to give us their feedback! Good to hear you like the excellent sound quality, carrying case, phone call audio clarity, industry-leading noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com