Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
I love these headphones!
on October 13, 2022
Posted by: Courtney3636
Gender:Female
[This review was collected as part of a promotion.] I prefer over the ear headphones compared to ear buds. These headphones are amazing! Noise cancellation is on point. The are so comfortable. They don’t pull my hair when I take them off. The sound quality is wonderful. They are cordless so I can put them on when I’m doing the dishes or cleaning. I am very impressed with these headphones. Sony really makes quality products. They hold a challenge well. My husband likes them a lot and he’s an ear bud person. 10/10 would recommend
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2022
Thanks for this awesome review, Courtney3636! We are truly happy to hear you love your new WH-1000XM5. We are also delighted that your husband likes these headphones and you are very impressed with its superb fit design, incredible sound & noise cancelation quality, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Amazing!
on October 13, 2022
Posted by: Kloud6
Gender:Female
[This review was collected as part of a promotion.] These headphones have exceeded my expectations! These are light and comfortable. Easy to set up by Bluetooth or plugging in. They charge quickly and work so well that my husband had trouble using them to talk to clients because it was weird hearing himself. I did accidentally hit the subtle buttons a few times and the matte finish show fingerprints easier then I'd like but over these are amazing! My mom's begging to use them on her overseas trip.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 13, 2022
Hi Kloud6, Amazing! We're glad that you like the light and comfortable design, ease of pairing, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great features !!
on October 12, 2022
Posted by: Radwa
Gender:Female
[This review was collected as part of a promotion.] I am so happy with this sony headphones!! The sound quality is amazing, It’s so soft. The material is so soft and the features is great. You can skip or pause by clicking with your finger. It is so comfortable and has great noise cancellation. The design is so neat and stylish it has a clean look. The best thing about it is the cup is big and it didn’t hurt my ears. But the only thing concern about is the case holder is kinda big. Yet it is stylish and neat it has a magnet inside to hold your charger. Overall i am happy with it . And highly recommend it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 13, 2022
Hi Radwa! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
Written by a customer while visiting sony.com
Customer Rating
5
Blocks Noise & Plays Favorite Music
on October 12, 2022
Posted by: Cher12
Gender:Female
[This review was collected as part of a promotion.] I absolutely love the Sony noise canceling headphones. They block out noise very well. I love that it has built-in Alexa and I can listen to my favorite music anytime. I never miss a phone call or notification because it will let you know when you have notifications. The built-in Alexa allows you to call someone whenever by simply asking. They fit so comfortably that you could wear them all day if you wish. The cushions are thick and fit snugly around the ears to block unwanted noise. Set up was very simple with easy to follow instructions by scanning the QR code provided. Very well constructed with obvious comfort and convenience in mind. They will come in very handy for us because our back yard is an interstate highway just beginning construction. My husband loves them too and is planning on using them when mowing and weed eating the lawn. They will come in handy when using his chainsaw to trim the many trees in the yard. They will work great for the woodwork he does too. I'm happy they will protect his hearing while working with loud tools and machinery. I will enjoy them while gardening or anytime. I can play music while working around the house without waking my husband when he's working nights. It makes me a happier person while listening to my favorite music. It's so easy by simply asking it to play what I'm in the mood to hear. Sound quality is great. I would recommend the Sony noise canceling headphones because you can listen to your favorite music and never miss a notification or phone call and it blocks out loud noise. It makes life much more enjoyable while protecting your hearing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2022
Hi Cher12! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
Written by a customer while visiting sony.com
Customer Rating
4
Work great
on October 12, 2022
Posted by: Cpm19
Gender:Female
[This review was collected as part of a promotion.] These headphones work just as they should. They are clearly noise canceling as you can't hear anything from the outside of them. The sound is phenomenal. They are comfortable as well.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2022
Hi Cpm19, Awesome! We are so glad to hear that you are enjoying your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Really nice sound and holds a long charge
on October 12, 2022
Posted by: Anonymously Sarah
Gender:Female
[This review was collected as part of a promotion.] This is a really nice set of headphones! They feel really nice on my ears and the headband part is easily adjusted. Over time, the headband does start to get sore on my head and I have to adjust it, but this has been the case with all of my headphones. I have a smaller head and they aren’t tight enough on my ears to just stay put without the support of the headband.
The sound is very nice, with surround sound so that both ears hear different sounds and background noises. The noise-canceling is very good also, although I haven’t had the opportunity to give them the ultimate test yet: airplane ride. They definitely cut out any noise around my house and in public.
The charge lasts a very long time! I’ve used them a whole day without them dying.
The travel case is very nice and compact, with a little compartment for the cords. It came with a short charging cord and a wired stereo cord but no charging block, which seems to be standard now.
One of the really cool features is that it pauses when you lift one ear off your head. So if someone makes a quick comment where you need to hear but not fully remove them, just lift, listen and then put it back down on your ear without missing what you’re listening to (I do a lot of audio books).
Overall, I’m very happy with these; they’re definitely the best headphones I’ve had!
The sound is very nice, with surround sound so that both ears hear different sounds and background noises. The noise-canceling is very good also, although I haven’t had the opportunity to give them the ultimate test yet: airplane ride. They definitely cut out any noise around my house and in public.
The charge lasts a very long time! I’ve used them a whole day without them dying.
The travel case is very nice and compact, with a little compartment for the cords. It came with a short charging cord and a wired stereo cord but no charging block, which seems to be standard now.
One of the really cool features is that it pauses when you lift one ear off your head. So if someone makes a quick comment where you need to hear but not fully remove them, just lift, listen and then put it back down on your ear without missing what you’re listening to (I do a lot of audio books).
Overall, I’m very happy with these; they’re definitely the best headphones I’ve had!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 13, 2022
Hi Anonymously Sarah, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great Product
on October 12, 2022
Posted by: OCsiren
Gender:Female
[This review was collected as part of a promotion.] These Sony - WH-1000XM5 Wireless Noise Canceling Headphones work great. I love the design of them and how comfortable and lightweight they are. The sound is great and they do cancel out any other sounds. They charge quickly which is good. The case is also very nice.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 12, 2022
Hi OCsiren,
Awesome! We're really glad you love the design, incredible sound quality, comfortable fit, lightweight, fast charging, case and overall performance of your new headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! - Kris
Awesome! We're really glad you love the design, incredible sound quality, comfortable fit, lightweight, fast charging, case and overall performance of your new headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Honeymooner66
Gender:Female
Verified Purchase:Yes
I bought these last month for my honeymoon trip to Hawaii. The back and forth was about 15 hours of wear time. Wow the ANC is the best. Very light weight, so comfortable and I didn't have to take my earring out. I loved when I took off the headphones my movie downloaded on my Fire tablet stops, pauses and then restarts when you put them back on, seamless. And SO quiet, since I got home I have started using them to listen to books, very peaceful and I can't hear my husband asking me any dumb questions. The shape of the case is great I love the flatness, it fits in my carry-on so much better, fit's perfectly on my tablet when stowed. My old earphones that came in a big ball carry case was so awkward. Outstanding product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi Honeymooner66,
We appreciate the 5-star rating! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com