Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: conway1308
Gender:Male
Verified Purchase:Yes
My first real pair of headphones. I bought them for ANC, and I am not disappointed. The implementation of ambient and anc mode switching automatically is surprisingly useful. I didn't think I'd use it, but it's good. My burps activate speak to talk and my soft speech isn't always picked up, but it's still quite good. It works well with my PC with a Bluetooth adapter. Ultimately I hope they last me a long time.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi conway1308, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
The best!!
on October 18, 2022
Posted by: Aaron s
[This review was collected as part of a promotion.] Hands down the best headphones I have ever used. I will never buy a different pair of noise canceling headphones. They are comfortable on the ears and fit different shaped heads perfectly. I love the feature that allows you to talk and the music stops and after 15 secs of not talking the music continues! 10/10 recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 18, 2022
Hi Aaron s,
We appreciate the recommendation and we're glad you like fit and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
We appreciate the recommendation and we're glad you like fit and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: TiRB
Gender:Male
Verified Purchase:Yes
I purchased a month ago to replace another brand of headphones as I prepared for a business trip to Europe. These are comfortable to wear for many hours, audio is excellent, easy to use and customize via the app. They block out sound very well, the case they are packed in is a bit bigger then previous headphones I have used
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 18, 2022
Hi TiRB,
You made the right choice! We're glad you like the comfortable fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
You made the right choice! We're glad you like the comfortable fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Comfort Meets Great Sounds
on October 18, 2022
Posted by: Mandy12
[This review was collected as part of a promotion.] These Sony wireless noise-canceling headphones deliver the ultimate listening experience. I was really impressed.
When I first opened the packaging, attached to the protective zipper case, there was a tag with quick-start instructions and a QR code that took me right to the help guide for the headphones so everything I needed to start using them was at my fingertips. Thank you, Sony.
The collapsible protective case that the headphones come in has a place for everything to be kept - cords and headphones. The headphones are extremely comfortable on my ears. Usually, my ears are easily irritated by headphones so I opt for an earbud, but these work well for me. Not only is the sound great for listening to music or movies (I travel a lot so I'm often listening on a train or airplane), but you can make calls as well. They also offer a long-lasting 30-hour battery life paired with quick charging. In just 3 minutes of charging I can get 3 hours' worth of battery life which comes in handy when on the go.
I am extremely happy with these wireless headphones. They offer quality sound without sacrificing comfort. Great product!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 18, 2022
Hello Mandy12,
Thank you for the 5-star rating! We're glad you like the battery performance and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Thank you for the 5-star rating! We're glad you like the battery performance and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Posted by: Sylvo91
Gender:Male
Verified Purchase:Yes
I bought them to edit film they are amazing and are the best purchased I ever made.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 16, 2022
Hi Sylvo91, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great Product
on October 15, 2022
Posted by: FelAnnRod
Gender:Female
[This review was collected as part of a promotion.] Sony's WH-1000XM5 Wireless Noise Canceling Headphones are amazing. The sound is crisp and clear. I love these headphones !!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 16, 2022
Hi FelAnnRod, Awesome! We're happy to hear that you love the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great pair of headphones, almost perfect
on October 14, 2022
Posted by: Tiny151
Gender:Female
[This review was collected as part of a promotion.] Pros
-Headphones feel higher quality. It is still made of plastic but the smooth matte finish and feel generally seems higher quality than other headphones that I have in this price range such as the Jabra evolve 2 75.
- Setup was really easy using the "HeadPhones" app on android.
- Ability to wear headphones while lying on bed. One of the things that I'm unable to do with other headphones is being able to lie back on my bed without the headphones bothering me. These Sony headphones have a angle in such a way that they do not get in the way.
- ANC is very good. I have a 1 year old and have the white noise machine on all the time. The ANC works really well at muting ambient sounds on. The ability to choose how much ambient noise comes through is also great.
- Some nice quality of life features such as speak to cancel ANC, and also cutting the right ear.
- The memory foam around the ear really helps with comforts. Putting on for hours does not hurt.
- Sound quality is very good.
- Battery life does not drain quickly. Leaving a fully charged headphone around for 2 days, I still saw 99% battery life after starting to use it again.
-Headphones feel higher quality. It is still made of plastic but the smooth matte finish and feel generally seems higher quality than other headphones that I have in this price range such as the Jabra evolve 2 75.
- Setup was really easy using the "HeadPhones" app on android.
- Ability to wear headphones while lying on bed. One of the things that I'm unable to do with other headphones is being able to lie back on my bed without the headphones bothering me. These Sony headphones have a angle in such a way that they do not get in the way.
- ANC is very good. I have a 1 year old and have the white noise machine on all the time. The ANC works really well at muting ambient sounds on. The ability to choose how much ambient noise comes through is also great.
- Some nice quality of life features such as speak to cancel ANC, and also cutting the right ear.
- The memory foam around the ear really helps with comforts. Putting on for hours does not hurt.
- Sound quality is very good.
- Battery life does not drain quickly. Leaving a fully charged headphone around for 2 days, I still saw 99% battery life after starting to use it again.
Cons
- Microphone quality is poor compared to Jabra which have a boom mic that comes out. Speaking on the phone, my spouse thinks it not as good quality as speaking directly into phone but better than being on speaker phone.
- Not waterproof or sweat resistant. This means that they cannot be used outside while raining or during exercising.
- A full charge can take a couple of hours. There really should be quicker ways to charge this given the current climate with fast charging phones.
- Microphone quality is poor compared to Jabra which have a boom mic that comes out. Speaking on the phone, my spouse thinks it not as good quality as speaking directly into phone but better than being on speaker phone.
- Not waterproof or sweat resistant. This means that they cannot be used outside while raining or during exercising.
- A full charge can take a couple of hours. There really should be quicker ways to charge this given the current climate with fast charging phones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 15, 2022
Hi Tiny151,
Thank you for the review! We're glad you like the sound quality, fit and industry leading noise canceling of the headphones. Check this article below on how to isolate the microphone issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the review! We're glad you like the sound quality, fit and industry leading noise canceling of the headphones. Check this article below on how to isolate the microphone issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
The best headphones i have tried yet
on October 14, 2022
Posted by: mattb
Gender:Male
[This review was collected as part of a promotion.] Great looking and performing headphones. Sound quality is impressive and they are easy to use once you download the app to your phone. They look and feel high quality and have a good battery life as well. If you are looking for a really nice set of noise canceling headphones I would recommend giving the Sony WH-1000XM5 a try.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 15, 2022
Hi Mattb,
That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever owned. Good to know you're enjoying the excellent noise canceling feature, superb audio quality, and you're utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever owned. Good to know you're enjoying the excellent noise canceling feature, superb audio quality, and you're utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com