Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
4
Never experienced anything like these headphones!
on November 7, 2022
Posted by: jenynyc
Gender:Female
[This review was collected as part of a promotion.] These are truly headphones of the future. It was handy having them pause my music whenever I slipped them off to hear something in the house, I also liked the different controls that are right on the headphones themselves. I did notice that if I wore a thick headband or tried wearing them over a hat, they would go into standby mode as it couldn't detect if I was still listening. I consider that a good thing though, this standby mode preserved battery life whenever I took them off and forgot to power them down.
The design is extremely comfortable, I nearly forgot I was wearing them a few times. Not heavy at all very comfortable on the ears and sides of the head.
Lastly, I have to talk about the audio quality. I felt absolutely spoiled by how good everything sounded. I found myself using them for video games as well as music and immersive content like interactive audio or ASMR. These are hands down my favorite headphones for anything audio intensive.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 7, 2022
Hi jenynyc,
Thank you for such a great review! We're glad to hear your new headphones suits your needs and expectations. Nice to know your enjoyable experience with the amazing sound quality, design, comfortable fit, features, and overall performance of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you for such a great review! We're glad to hear your new headphones suits your needs and expectations. Nice to know your enjoyable experience with the amazing sound quality, design, comfortable fit, features, and overall performance of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Masonderek6994
Gender:Male
Verified Purchase:Yes
Enjoy the sound quality abs portability. Nice and light weight
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 4, 2022
Hi Masonderek6994,
Amazing! We're thrilled that you like the sound quality, portability, and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing! We're thrilled that you like the sound quality, portability, and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Sound quality is crisp and clear!
on October 30, 2022
Posted by: tigerluv28
Gender:Female
[This review was collected as part of a promotion.] Very comfortable fit,super soft on the ears.Seems to be very durable product especially the headband. Sound quality is crisp and clear. The noise cancellation is very good! Battery life is very good at over 30 hours. has wear detection and speak to chat feature.Overall great product that I would recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 1, 2022
Hi tigerluv28, Thank you for the excellent review! We're glad you like the comfortable fit, super soft earcups, durable design, crisp and clear audio quality, industry-leading noise cancellation, long-lasting battery life, and overall features of your new Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Axboh92
Gender:Male
Verified Purchase:Yes
I'm going to start by saying that these headphones rock. I love the minimalist design, no logos all over the place either. The noise canceling is great, I barely hear anything around me.
The bad thing is the app and features. I feel like I'm looking at an app from 2015. Take note from Samsung on their equalizer placement, the menu style needs work, and why are there 3 apps for one pair of headphones? The UI isn't very user friendly and setting up apps for 360 audio really sucks.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 31, 2022
Hi Axboh92, Thank you for the amazing review! We're very happy to hear you love the simple design, awesome sound quality, and industry-leading noise cancelling feature of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about your experience with the app and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Awesome Headphones!
on October 28, 2022
Posted by: Mike headphone
Gender:Male
[This review was collected as part of a promotion.] These are great headphones. You have to download an app to use them but after that its smooth sailing. The headphones automatically connect to my phone when I put them on. They keep your ears warm too--- if not a bit too warm. When talking on the phone with them, they eliminate pretty much all background noise and provides a nice experience on phone calls for both callers. The noise cancelling is awesome. It's pretty active and reduces all background noises to almost nothing. You can put your hands up on the headphone and it allows sound to travel through when you need to hear momentarily. One issue I do have is working with the app and figuring out how to use the quick features on the headphones (answering calls, next song, etc). They come with a great case too that is durable for traveling with. Overall these things rock!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
Hello Mike, Thank you for sharing your great experience with your new Sony wireless noise canceling headphones. We are glad that you like their features and capabilities. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
WH-1000XM5 WIRELESS HEADPHONES ROCK
on October 27, 2022
Posted by: Justme45
Gender:Female
[This review was collected as part of a promotion.] I wear headphones everyday for my job , and for fun . I have been threw alot of headphones cheap to expensive, and by far I love these. They are noise canceling, easy to use, Bluetooth, and the best part is if you move them off your ear, it automatically pauses your stuff. So no more having to stop and pause manually which helps especially for my job. I'm love they come with a really nice case, easy-to-use, and carry anywhere. You will love these . The quality alone is so good. Just love them. They last forever before you charge them. The best I say for sure. Obsessed!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
That's great, Justme45! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the ease of use, superb sound quality, excellent noise cancellation, and wearing detection automatic music playback pause and resume function. It's also good to know these headphones are perfect for your lifestyle.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Phenomenal!!
on October 27, 2022
Posted by: mltex
Gender:Female
[This review was collected as part of a promotion.] Long story short: these headphones are really, really good. The sound quality is superb. As an avid music listener, I feel super spoiled when listening to my favorite songs with these--the sound is crisp and the base and treble are just right. The noise canceling is impressive as well--I live in a rather noisy urban environment, and these headphones do a fantastic job of blocking garden-variety white noise and even louder sounds like construction. The design is sleek and sophisticated, and the headphones are lightweight for the size. Overall, I adore these headphones and highly recommend this pair if you are in the market for some new ones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
Hello mltex, Thank you for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are glad that you adore your XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic
on October 27, 2022
Posted by: Alyssa
Gender:Female
[This review was collected as part of a promotion.] These are great for any loud place! Originally I bought these for the kids when we attend loud concerts or they need some silent time. The headphones do it’s job, that’s for sure and everything is pitch quiet. I like the slick black look and the simplicity of the design
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 28, 2022
Hi Alyssa, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com