Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: mcheng916
Verified Purchase:Yes
Bought it for a couple months and have been really impressed about it so far.
Really love the sound,
The noise cancelling is good even on a flight
The mic is good for con-call too
Really love the sound,
The noise cancelling is good even on a flight
The mic is good for con-call too
The only downside is that the container is big and harder for carrying around.
And my ears get hot after a couple hours of wearing.
And my ears get hot after a couple hours of wearing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , December 5, 2022
Hi mcheng916,
Awesome! We're glad you love the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Awesome! We're glad you love the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Taylor13t
Gender:Male
Verified Purchase:Yes
Have it wireless to my phone to my TV so I can listen even to my game system on the headphones everything sounds so great can’t hear anything going on around me on the outside .I love them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 7, 2022
Hello Taylor13t, We are glad to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Posted by: Rahma18
Gender:Female
Verified Purchase:Yes
I just bought it, at first it said that some features won't work with iPhone, but after I tried it, everything works well. The only feature that I still considered installing later, it's Alexa. Since this device only works with Alexa for the voice command. I hope the product will be able to update so that the user can use Google and Siri.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , December 5, 2022
Hi Rahma18,
Thank you for the 5-star rating! We're glad to hear you like the smart features of the headphones. The WH-1000XM5 is compatible with Google assistant and Siri for voice assist function. Check these links for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534714.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534708.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the 5-star rating! We're glad to hear you like the smart features of the headphones. The WH-1000XM5 is compatible with Google assistant and Siri for voice assist function. Check these links for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534714.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534708.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Mrmoemoe
Gender:Male
Verified Purchase:Yes
After having the XM's4 I had to upgrade too the xm5 and believe me they are worth the upgrade...
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 22, 2022
Hi Mrmoemoe, Thank you for upgrading to your new Sony XM5! We're happy to hear this feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Jeffki123
Gender:Male
Verified Purchase:Yes
My wife has the older model. When she wears it, she cannot hear anything, including voices in the room. With this newer model it allows voices through. Blocking external voices is why I bought these. Huge disappointment from Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 15, 2022
Hi Jeffki123,
We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. If the effect of noise canceling is not sufficient, make sure the noise canceling function is turned on. Press the NC/AMB button repeatedly to turn ON the noise canceling function.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267839
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
I hope this helps but if you need further assistance or more technical information, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. If the effect of noise canceling is not sufficient, make sure the noise canceling function is turned on. Press the NC/AMB button repeatedly to turn ON the noise canceling function.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267839
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
I hope this helps but if you need further assistance or more technical information, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: Carramrod
Gender:Male
Verified Purchase:Yes
I got these as a gift. They are comfortable, lightweight and have a great sound quality. The ANC works great. The headphones app works great, it gives you good control.over the settings.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 11, 2022
Hi Carramrod,
Amazing! We're thrilled that you are enjoying the comfort, weight, sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the comfort, weight, sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Emmanuelle1000
Gender:Male
Verified Purchase:Yes
I got these a few weeks ago and I love them. I wish everything I own was this good!
PROs
These fit well. I often wear them for hours at a time with no fatigue at all.
The ANC is the best! I can have the noisy blender on in front of me and it doesn't bother me at all.
These fit well. I often wear them for hours at a time with no fatigue at all.
The ANC is the best! I can have the noisy blender on in front of me and it doesn't bother me at all.
The quality of the music is excellent.
The quality of the microphones for phone calls is great.
And the battery lasts so long you only have to charge it once a week or so.
The quality of the microphones for phone calls is great.
And the battery lasts so long you only have to charge it once a week or so.
CONs
For some reason I had problems pairing them up with the phone. They were solved without having to resort to CS.
For some reason I had problems pairing them up with the phone. They were solved without having to resort to CS.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 9, 2022
Hi Emmanuelle1000,
Awesome! We are happy that you love your new WH1000XM5 and you are enjoying its superb performance! We are also delighted that you like the comfortable fit design, industry-leading noise canceling feature, amazing sound/call quality, and long-lasting battery life of these headphones. We are sorry if you had encountered a Bluetooth pairing issue. Some of these problems can be fixed by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help in the future or you may need more information/technical assistance with our product, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you for the perfect star review and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Awesome! We are happy that you love your new WH1000XM5 and you are enjoying its superb performance! We are also delighted that you like the comfortable fit design, industry-leading noise canceling feature, amazing sound/call quality, and long-lasting battery life of these headphones. We are sorry if you had encountered a Bluetooth pairing issue. Some of these problems can be fixed by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help in the future or you may need more information/technical assistance with our product, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you for the perfect star review and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: And8
Gender:Male
Verified Purchase:Yes
It is so sophisticated it has all sort of features. After 5 years with my old Sony set, I gave it to my kiddo and I was excited about this upgrade. This has way too many useless features for my needs. I need great noise canceling for calls and work meetings, and for it to stay on and not to distract me. If you get a break, put the set down for a little bit, it turns off, as a new is battery saving feature. I had to turn it back on and ask people to wait for my set to restart and link and all that. I know you can disable that from the phone app, but then it gas ding notifications as you walk or talk or change settings, and the adaptive noise canceling turns off. It was dependent on a phone app for location and settings. Way too complicated and distracting. It is a very cool gadget, but I just need reliable headphones. I went and returned then and got the Bose you turn on and off.
Response from sony.comBy Sony North America Customer Support, November 10, 2022
Hi And8,
Thank you for your time writing this review. We're sorry to hear your difficulties and if the features of the WH1000XM5 did not live up to your expectations. We regret that the unit had been returned and that we did not got the chance to troubleshoot the problem and turn this experience around. We value your feedback and we hope that you will shop Sony again in the future.
We apologize for the inconvenience and thanks again for purchasing Sony. - Kris
Thank you for your time writing this review. We're sorry to hear your difficulties and if the features of the WH1000XM5 did not live up to your expectations. We regret that the unit had been returned and that we did not got the chance to troubleshoot the problem and turn this experience around. We value your feedback and we hope that you will shop Sony again in the future.
We apologize for the inconvenience and thanks again for purchasing Sony. - Kris
Written by a customer while visiting sony.com