Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: HolyJoe
Verified Purchase:Yes
Battery: I wear my headphones the whole day (5-10 hours) listening to music and attending Zoom calls. These headphones last anywhere from 2-4 days depending on the use, and they charge really fast (one time, 50% in 30 minutes).
Sound: They sound great! Sometimes when Discord (which means this might be a problem with Discord) uses the headphone as input at the same time as output, everything sounds terrible. However, when I use my actual separate mic, the issue is fixed immediately.
Mic: do not use so I don't know
Hand motions: Very easy to use and handy, especially on mobile
Noise cancelling: The noise cancelling is so good I don't hear when people open my office door that is about 10 feet away from me. I wore them on the plane the other day and they worked great. The only problem is when the headphones don't completely cover your ears, the noise cancelling effect is useless on the plane. This presents a problem when I'm chewing, for example, because every time my jaw opens it creates a little space between ear and headphone. This is only a problem on the plane; otherwise chewing does not noticeably affect noise cancelling. Overall, I am very happy with the noise cancelling. These are my first noise-cancelling headphones, though, so I don't have much to compare them to.
Connection: Once paired, these headphones connect to my computer within 5 seconds of turning both devices on. Usually I use them while I'm sitting right in front of my computer, and I very rarely have problems with songs "buffering" or cutting out for a split second. Being further away, (15-50 feet is the range I've tried) this buffering is more common, sometimes happening more than every 10 seconds, but sometimes not happening at all.
Sound: They sound great! Sometimes when Discord (which means this might be a problem with Discord) uses the headphone as input at the same time as output, everything sounds terrible. However, when I use my actual separate mic, the issue is fixed immediately.
Mic: do not use so I don't know
Hand motions: Very easy to use and handy, especially on mobile
Noise cancelling: The noise cancelling is so good I don't hear when people open my office door that is about 10 feet away from me. I wore them on the plane the other day and they worked great. The only problem is when the headphones don't completely cover your ears, the noise cancelling effect is useless on the plane. This presents a problem when I'm chewing, for example, because every time my jaw opens it creates a little space between ear and headphone. This is only a problem on the plane; otherwise chewing does not noticeably affect noise cancelling. Overall, I am very happy with the noise cancelling. These are my first noise-cancelling headphones, though, so I don't have much to compare them to.
Connection: Once paired, these headphones connect to my computer within 5 seconds of turning both devices on. Usually I use them while I'm sitting right in front of my computer, and I very rarely have problems with songs "buffering" or cutting out for a split second. Being further away, (15-50 feet is the range I've tried) this buffering is more common, sometimes happening more than every 10 seconds, but sometimes not happening at all.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2023
Hi HolyJoe,
That's cool! You definitely made the right choice. We're so glad your investment is worth it. It's really wonderful to hear you're enjoying all the improvements, especially the easy Bluetooth pairing, ease of use, excellent noise canceling, sound quality, great battery life, and fast charging. The WH1000XM5 headphones can be used for gaming and will provide directional audio, but an external microphone is recommended for voice chat.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for the 5-star rating and for choosing Sony! -Jess
That's cool! You definitely made the right choice. We're so glad your investment is worth it. It's really wonderful to hear you're enjoying all the improvements, especially the easy Bluetooth pairing, ease of use, excellent noise canceling, sound quality, great battery life, and fast charging. The WH1000XM5 headphones can be used for gaming and will provide directional audio, but an external microphone is recommended for voice chat.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for the 5-star rating and for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: zihaooo
Gender:Male
Verified Purchase:Yes
Pros: Comfortable, Good on ANC, High-quality audio when using wire.
Cons: Annoying touch/gesture functions, cannot use the microphone when using wire.
Cons: Annoying touch/gesture functions, cannot use the microphone when using wire.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 15, 2023
Hi zihaooo, thanks for choosing and purchasing our product. We're glad you like the comfort, noise canceling feature and sound quality of our product. We understand your feedback regarding the touch sensor control and microphone of your SONY unit.
It is recommended to follow this link when controlling the audio device (Bluetooth connection)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534543.html?search=sensor
When an incoming call arrives, a ring tone is heard via the headset. Answer the call using your smartphone or mobile phone, and talk using the microphone of the phone. You can hear the caller’s voice from the headset. If you disconnect the headphone cable from the smartphone or mobile phone, you can talk using the microphone and speaker of the phone.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
It is recommended to follow this link when controlling the audio device (Bluetooth connection)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534543.html?search=sensor
When an incoming call arrives, a ring tone is heard via the headset. Answer the call using your smartphone or mobile phone, and talk using the microphone of the phone. You can hear the caller’s voice from the headset. If you disconnect the headphone cable from the smartphone or mobile phone, you can talk using the microphone and speaker of the phone.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Wfavero
Gender:Male
Verified Purchase:Yes
I love these. I play bass and use headphones to learn my parts. These have worked out perfect for me for that purpose.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi Wfavero, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Irish99
Gender:Male
Verified Purchase:Yes
This is a great set of headphones, typical for Sony, in terms of construction and output sound quality. But the integral microphone does not live up to the description. Even when used in a quiet room, it does work as well as even an inexpensive boom microphone.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 1, 2023
Hi Irish99, We're very happy to hear you like the great sound and built quality of your new Sony WH-1000XM5! For phone call quality issues, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534697.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534697.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
1
Great sound and battery, until it broke
on January 28, 2023
Posted by: Rocco P
Headphones are extremely flimsy and one side snapped off in just 3 months.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 30, 2023
Hi Rocco P,
While we are glad to hear your satisfaction with the exceptional sound quality and long-lasting battery life of our WH-1000XM5, we are really sorry if you are having an issue with the one side of the headphones. This is definitely not the experience we wanted you to have. Based on your previous review, it seems like you already contacted our product support team. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the headphones:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
While we are glad to hear your satisfaction with the exceptional sound quality and long-lasting battery life of our WH-1000XM5, we are really sorry if you are having an issue with the one side of the headphones. This is definitely not the experience we wanted you to have. Based on your previous review, it seems like you already contacted our product support team. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the headphones:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Rocco P
Verified Purchase:Yes
These headphones are outstanding for sound, noise cancelling, and battery life. Unlike all previous headphones I have owned, these cannot be used while charging. This can be a little annoying if the battery dies when I have 10 minutes left in a movie. Fortunately, they charge very quickly. It is disappointing that the app only works on a cell phone. I use these primarily with my computers and TV, so I cannot take advantage of all the features that might be available through a phone. The build quality is rather flimsy. The padding on the headband started peeling off at 2 months, and the right unit snapped off at 3 months (today), making them useless. As one of the most expensive headsets in this category, I expected something a little more sturdy. I will contact Sony about this tomorrow to see if they stand behind their products, and then I will revise my review as needed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 25, 2023
Hi Rocco P,
While we are thrilled to know your satisfaction with the amazing sound quality, superb noise canceling feature, and long-lasting battery life of our WH-1000XM5, we are really sorry if you are having an issue with the right side of the headphones. This is definitely not the news that we would like to hear. We truly appreciate your feedback with its operation when charging, compatibility of the Sony | Headphones Connect app, and build quality. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case number (If any):
Full Name:
Sony.com Username:
Telephone Number:
Issue:
Model Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
While we are thrilled to know your satisfaction with the amazing sound quality, superb noise canceling feature, and long-lasting battery life of our WH-1000XM5, we are really sorry if you are having an issue with the right side of the headphones. This is definitely not the news that we would like to hear. We truly appreciate your feedback with its operation when charging, compatibility of the Sony | Headphones Connect app, and build quality. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case number (If any):
Full Name:
Sony.com Username:
Telephone Number:
Issue:
Model Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: AllRightNow
Gender:Male
Verified Purchase:Yes
These are really nice headphones. The sound quality is excellent and the noise cancellation is very good.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 22, 2023
Hi AllRightNow, You've made an excellent choice! Glad you like the excellent sound quality and noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: suitmar13
Gender:Male
Verified Purchase:Yes
Yes, this is one of the greatest headphones ever, but it's not that durable, as the earcups is dangling off. I would rather spend my money on the xm4. Don't buy this. Not a great product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 11, 2022
Hi Suitmar13,
Thank you for reaching out to us with your concern. While we're glad you like the exceptional noise cancelling and sound quality, we're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you.
The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Please contact us so we can get more information on this. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Thank you for reaching out to us with your concern. While we're glad you like the exceptional noise cancelling and sound quality, we're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you.
The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Please contact us so we can get more information on this. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Written by a customer while visiting sony.com