Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: BrayG
Gender:Female
Verified Purchase:Yes
I bought these for in December and they broke after 4 months. The band has a weak spot above the ear muffs and breaks apart. I purchased the protection plus plan from Sony, which states that it covers accidents and manufacturers defects. These broke easily and it will be hard to proved it wasn't an accident. It appears to be a design flaw, so thank goodness I bought the Sony Protection Plus Plan
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 30, 2023
Hi BrayG, thanks for choosing and purchasing our product. We're sorry to hear that you had an issue with the headband of your SONY unit. This is not the case for our WH1000XM5. It is nice to know that the issue had been taken care of by our Support team.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: BigDaddy72
Gender:Male
Verified Purchase:Yes
The Sony WH-1000XM5 headphones deliver an exceptional listening experience perfect for music enthusiasts, gamers, and travelers. Their outstanding sound quality features crisp, clear audio and a rich, deep bass that elevates every genre of music. The noise-canceling technology effectively drowns out background noise, allowing users to fully immerse themselves in their audio content without distractions.
Comfort is a key strength of the WH-1000XM5 headphones. The generously padded ear cups and adjustable headband ensure a snug, comfortable fit for all head sizes. Their lightweight design allows for extended use without discomfort. The sleek, stylish appearance and foldable design make these headphones a versatile accessory for any outfit, while the premium carrying case provides added protection. The Sony WH-1000XM5 headphones excel in sound quality, noise-canceling, and comfort. If you're seeking a new pair of headphones, the WH-1000XM5 is a top choice that won't disappoint.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 26, 2023
Hi BigDaddy72,
Excellent! We're delighted to hear how much you are enjoying the incredible sound quality, comfortable fit, design, noise cancelling function, features, and overall performance of your new headphones. Your satisfaction with our product is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Excellent! We're delighted to hear how much you are enjoying the incredible sound quality, comfortable fit, design, noise cancelling function, features, and overall performance of your new headphones. Your satisfaction with our product is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Got 2 for me and a birthday present for a friend
on April 6, 2023
Posted by: Pablo the Npc
Gender:Male
I bought the black one back in March and I absolutely loved it. I have the Bose 700 for 2 years but starting to wear down. The Xm5 was the best replacement however one main problem is that it get dirty very easily; fingerprints and sweat. But that just the blacks one. I just ordered the sliver for a birthday present for my friend, I know she will love it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 6, 2023
Hi Pablo the Npc, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Superb sound quality, awesome sound deafening
on February 15, 2023
Posted by: Honeybadger
Gender:Male
Verified Purchase:Yes
The sound is superb, the noise cancelling awesome. The headphones are light and comfortable.
All the features built in like pause, volume control and advancing music are easy to use. One touch to check headphone battery life is sweet! The battery life is phenomenal and charging time very quick.
All the features built in like pause, volume control and advancing music are easy to use. One touch to check headphone battery life is sweet! The battery life is phenomenal and charging time very quick.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 17, 2023
Hi Honeybadger, thanks for choosing and purchasing our product. We're glad you like the sound quality, noise canceling feature, ease of use and battery life of our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Jcorndog
Gender:Female
Verified Purchase:Yes
I needed sound proof headphones for work and I’m glad I bit the bullet and chose Sony. The sound is incredible, the fit is comfortable, the battery life is perfect, and the easy access functions are a dream. I only have one complaint: my greasy fingers leave marks all over the headpiece. I realize I’m a fan of hand creams and soft skin, but I am a bit disappointed how easily my fingers leave grease marks. The design of the headphones are beautiful too, wouldn’t change a thing except maybe the material it’s made from. Something I’ll consider next time
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2023
Hi Jcorndog, We are sorry to hear about your concern with your Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak a cloth in diluted neutral detergent, and wring it well before using it to clean the headset. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the headset or cause other damages.
Despite your concern, we are happy that you still like your Sony headphones and most of their features and capabilities. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Despite your concern, we are happy that you still like your Sony headphones and most of their features and capabilities. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Posted by: Bash1979
Gender:Male
Verified Purchase:Yes
I've used many earbuds and headphones from various brands including Bose, Bowers and Wilkins, Sennheiser and apple. So far the best noise canceling I've ever experienced is with the Sony WH-1000XMS. Excellent for travel. Amazing sound quality as well.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi BashNaz,
Fabulous! We are so happy to know your satisfaction with the exceptional noise canceling feature and amazing sound quality of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Fabulous! We are so happy to know your satisfaction with the exceptional noise canceling feature and amazing sound quality of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: GEGJRPHOTOGRAPHY
Gender:Male
Verified Purchase:Yes
The features are great, easy to use. Only issue is controls are small.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi GEGII,
Thank you for writing this review. We're glad you like the features and ease of use with your WH1000XM5 headphones. We appreciate and taken note of your feedback with regard the controls of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you for writing this review. We're glad you like the features and ease of use with your WH1000XM5 headphones. We appreciate and taken note of your feedback with regard the controls of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
These are amazing, I wanted some high quality yet aesthetic headphones to wear to class, to the gym, etc. These did not disappoint what-so-ever, they are my new favorite thing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2023
Hi dabombdotcom4real, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com